Project Manager Sales

Timothy Braue

**** ****** ****, **********, ******* 30009 (770)

***-**** * ******@*******.***

Senior Solutions, Practice Director

Results driven management professional with 25+ years of proven expertise

in directing global enterprise infrastructure and outsourcing that impact

business growth and profitability

Directed the Infrastructure Technology Solutions team for one of the

largest staffing/outsourcing companies in the United States. Led solutions

team that increased infrastructure outsourcing contracts by 200% and

profitability 300%. Trained and mentored Account Executives nation wide to

increase solutions sales. Standardized Solution Delivery and Best Practices

for smoother error free transition. Increased customer ROI by optimizing

support processes resulting in greater customer satisfaction and contract

longevity.

Qualifications

Operations and Process Improvement IT

infrastructure Development

Customer Relationship Management Vendor/Customer

Negotiations

Solution Development & Delivery Process Improvement & ROI

Sales Leadership and Training Facilities/Vendor Management

Professional Highlights

Independent Management Consultant

2008 to Present

. Supported and assisted organizations in managing and maintaining

infrastructure operations.

. Managed the development process for proposals, RFP's, and RFI's

for IT Staffing/Outsourcing Organizations

. Directed Fortune 500 organizations in establishing ITIL based

best practices and procedures (Change Management, Incident

Management, and Operational Processes)

. Reviewed all solutions, focusing on risk mitigation, competitive

pricing, compliance to all operation/transition requirements,

clearly defined statements of work (SOW) and proper resource

allocation

Spherion Technology, Atlanta, GA 1997 to

2008

National Solutions Director

. Solidified Contracts, Implemented and Managed over 50+ Managed

Services Data Center Outsourcing Operations (650+ FTEs)

throughout the US, Asia, Europe for IBM, HP, Managed National

Practice team and reported to the VP of National Solutions

. Managed the Managed Service Infrastructure outsourcing business

providing world class service to Fortune 500 companies (AGILENT,

CIGNA, EXXON, and others, valued at $90,000,000.00)

. Negotiated and closed 1.6ml contract with The Hartford (never

outsourced any infrastructure operations).

. Built the solution and delivered the Global Data Center

Operations Outsourcing contract with Agilent worth $9M annually

. Turned a $100,000 contract into a $1.2M contract for Eaton Corp

during a meeting with the Eaton VP

. Supported and trained practice directors, sales, recruiters and

operations staff on product lines and account penetration

. Developed internal solution profiles to drive marketing, sales

training and collateral for managed service offerings

. Set product and pricing strategies with internal sales,

procurement and delivery groups

. Developed metric reports/presentations to review with "C" level

management on successful operations

. Through SLA attainment, process improvement and process

standardization, increased ROI throughout customer base

. Led and assessed infrastructures and recommended on Process

Improvements to clients infrastructure

. Reviewed all solutions, focusing on risk mitigation, competitive

pricing, compliance to all operation/transition requirements,

clearly defined statements of work (SOW) and proper resource

allocation

. Managed Data Center, Application Support, Call Center /Help Desk

Operations for IBM, HP, Agilent, Lockheed, JP Morgan/Chase, etc

. Created and built 400 seat Call Center/Help Desk environment for

a Fortune 50 Service Provider in Kennesaw, GA

. Managed P&L, customer service/satisfaction, engagement

profitability, billing and reporting

. Manage the development and design process for proposals, RFP's,

and RFI's as well as responding to RFP's and RFI's.

. Performed site analysis and prepared scope of work to meet

client requirements

. Developed relationships with CIO, Presidents, Vice Presidents

and Directors to attain a partner/advisor role

DirectoryNet, Atlanta, GA

Sept -92 to Jan- 97

Project Manager/Sr Technical Specialist

. Designed and developed data applications and reporting systems on

mainframe, midrange and server platforms utilizing SDLC standards

. Designed and built out Data Center facilities

. Presented software demos to executive management during pre/post sales

process

. A technical consultant to clients on all telecommunications/technology

issues

. Performed the installation/integration and technical

consulting/support/training of Mainframe and AS400/RS6000/Unix systems

. Trained internal and external customers on integrated applications

. Analyzed and designed current and future DirectoryNet technologies

. Built and maintained technical network infrastructure for organization

. Responsible for all personnel administration, project and management

reporting for internal development and integration team

CCE, Atlanta, GA

May-92 to Sept-92

Consultant/Business Analyst

Contel Corporation, Atlanta, GA

Jan-89 to May-92

Project Leader/Senior Programmer Analyst

HBOC, Atlanta, GA

Sept-87 to Jan-89

Sr Programmer Analyst

Previous experience as a Manager/Project Leader and Developer.

Education and Training

Kean University of NJ

B.S. in Management Science

ITIL Foundation

Certificate in IT Service Management

Academy of Business Careers

Certificate in Programming/Operations

Help Desk Manager

Certificate-HelpDesk2000,

PMbok4.0 Training

Certificate in Project Management

Technical Background

Associated hardware/servers of UNIX, Windows, MVS, OS/400, VMS, assorted

routers/switches/modems etc

Contact this candidate