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Customer Service Manager

Location:
Denver, CO, 80231
Posted:
October 05, 2010

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Resume:

_________________________ REG

MASSIE____________________________________

**** * ****** *** #*-205 720-***-****

abh971@r.postjobfree.com

Director of Operations - Warehouse Manager - Distribution

Manager

Distribution Coordination - J.I.T. Inventory Control - Cost

Control - Customer Service

Purchasing - Routing - Team Building - Administrative Leadership -

Order Processing

I have enjoyed a career in operations management with experience

ranging from a locally owned furniture company, consisting of three

retail stores and a 20,000 square foot warehouse and distribution

center, to a nation wide lumber company managing a 2.7 million

dollar inventory. I have a proven track record of resolution

management, steam-lining operations, cost control, and resolving

scheduling conflicts. Oversight of hiring and training of delivery

staff. Responsible for filing and collection of freight claims.

Substantial experience with D. O. T. requirements. Hands-on,

innovative solutions approach to crisis management in a variety of

operations, staffing and purchasing situations. Functioned as safety

committee liaison between departments, identified safety hazards and

implemented changes to program, resulting in O.S.H.A. compliance.

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Selected

Achievements_________________________________________________________

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Successfully streamlined inventory costs and overstocks by Designing

and implementing a J.I.T. inventory system for the Dream Merchant.

Resulting in lowering overhead expenses, inventory taxes, and

accounts payables. Increased revenues with in-stock deliverable

merchandise.

Recognized for cost control by Dream Merchant's V.P. for reducing

delivery costs. Created double check delivery system to reduce

delivery mistakes by 20%. Implemented damage control procedures for

loading and delivery procedures. Designed a check before loading

system to inspect and touch up merchandise prior to delivery.

Experienced in furniture touch up, repair and assembly.

Awarded Paxton Lumber Company's Employee of the Year by the CEO for

the only first year employee to be promoted three times in a single

year, and for having acquired the ability to multi-task and operate

in each division of the company from warehouse to sales to

distribution.

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Career

Overview_____________________________________________________________

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Paxton Lumber Company: Operations Manager: April 2002 to March

2010

Have enjoyed three promotions in the first year of tenure. Job

functions have included all functions of warehouse, distributions,

customer service and milling operations. As well as purchasing,

inventory control, scheduling, employee training as well as sales in

retail and commercial divisions.

Common Ground Landscaping: Project Manager: April 2000 - March 2002

Start up venture, responsible for marketing and bidding both

residential and commercial. Over site of project completion and crew

management. Purchasing and inventory of supplies.

Dream Merchant, Inc.: Operations/Warehouse Manager: February 1984 to

February 2000

Controlled the distribution and inventory of over 2.5 million

dollars in furniture per year. Supervised two warehouse managers and

six delivery/warehouse personnel. In charge of end sale customer

service, purchasing, inventory control. In the last seven years of

tenure both revenue and inventory grew by 38%.



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