Customer Service Sales

QUALIFICATIONS PROFILE

Results-driven, analytical and customer-centric sales professional powered

with broad-based experience in account management, marketing, and strategic

business development. Possess stellar qualifications in creating effective

marketing strategies and expanding customer base to exceed target sales

goals. Tenacious in building new business, securing customer loyalty and

forging strong relationships to increase brand recognition and assure

success. Demonstrate keen expertise in delivering innovative product

presentations, representing product launches, as well as identifying and

addressing needs of business professionals. Exceptional leadership

capabilities concerning team initiatives and proven effectiveness in

fiercely competitive, fast-faced, and quota-driven environment.

CORE STRENGTHS

Business and Account Management Marketing Campaigns and Promotions

Consultative and Solution Selling Sales Action Plans and Development

Outstanding Customer Service and Competitive Market Research and Analysis

Relations

Presentation, Negotiation, and Closing Extensive Product Knowledge and

Skills Implementation

Unique Prospecting Techniques Trade Show Coordination and Brand

Awareness

Conflict Resolution and Decision Articulate Oral and Written Communication

Making

EMPLOYMENT HISTORY

Intrepid USA( BIRMINGHAM, AL

ACCOUNT EXECUTIVE

2010-Present

Develops a territory sales and marketing plan to achieve and exceed goals and

quotas. Market clinical specialty programs to hospitals, physician's offices,

assisted living facilities, skilled nursing facilities and nursing homes.

Educate physicians, nurses, case managers and social workers on the services

offered by our agency. Establish collaborative working relationships both

internally and externally. Analyze reports and develops a marketing strategy to

identify new referrals in a set coverage area. Exemplify superior customer

service skills to maintain current business relationships and grow referral

resources. Align business development with office operations. Market industry

leading healthcare services, programs, and while managing community activities.

Maintain a working knowledge of products, services, and industry trends to

compete with other home healthcare agencies within the service area.

Notable Accomplishments:

Increased census from 57 to 131 within 3 months of tenure, the highest census the

company has ever attained.

Commended for outstanding sales performance (September 2010)

Exceeded goal for agency to win National We Find a Way Campaign. (September 2010)

Generated $15,000 in revenue, the first time the agency has ever made a profit.

(September 2010)

Abbott Laboratories ( Tuscaloosa, AL

PHARMACEUTICAL REPRESENTATIVE 2007-2009

Marketed and sold thyroid and cholesterol lowering products to primary care

clinicians, endocrinologists, and cardiologists. Displayed thorough

knowledge of pharmaceutical products, key customers in territory,

competitor products, and product objectives. Administered corporate budget

activities to meet or exceed therapeutic and territory expectations.

Conceptualized innovative business plans and an aggressive strategy to

increase market share and to meet / exceed frequency goals. Worked

collaboratively with team and district sales manager to assess territory

sales performance and market trends. Fostered a positive working

environment to develop high team morale toward fulfillment of corporate

goals and objectives. Built and cultivated long-term quality relationships

with key customers across multiple settings by providing superior customer

service.

Notable Accomplishments:

* Augmented market share from 0% to .810% in first four months of launching

new product

* Won the regional contest for developing the best marketing slogan to

launch a new product within six months of tenure

* Attained #1 ranking within the region for exemplary NRx share growth for

product Synthroid for two weeks, November 2009.

* Recognized for the initiative in developing and executing plan of action

to get key physicians to transition over to new product

* Commended for outstanding leadership and communication skills as well as

for demonstrating a sense of urgency to take advantage of Managed

Healthcare opportunities while selling products

* Exemplified effective sales tactics in a team environment that meets

corporate compliance standards

* Attained #1 ranking within the region for exemplary NRx share growth for

all three products, April 2008.

Blue cross blue shield of Alabama(BIRMINGHAM, AL

SERVICE REPRESENTATIVE 2005-2007

Served as a catalyst in launching new products and coordinating individual

and group meetings to potential customers. Delivered informative and

impactful presentations in order to encourage enrollment into our

healthcare plans. Rendered high level of assistance to the Marketing

Coordinator with proposals and marketing strategies. Convened with the

Marketing Manager by contributing with planning overall marketing, e-

marketing, training materials, and strategic programs for independent

contractors. Actively participated in numerous expositions, health fairs,

and conferences to promote and sell corporate products. Solidified

relationships with physicians, pharmacists, administrators, CEOs, as well

as other health care associates to generate prospective clients and

referrals.

Notable Accomplishments:

* Facilitated comprehensive training to new representatives to develop

their competencies and enhance their knowledge in product portfolio

* Positioned as #1 statewide for generating the most number of enrollments

for three months

* Surpassed company sales goal each year by demonstrating high degree of

personal commitment, dedication, and exemplary selling skills

CUSTOMER RELATIONS SPECIALIST 2001-2005

Functioned as the point of contact to physicians, clinicians, providers,

group administrators, agents, subscribers / members, and the public in a

call center environment. Addressed and resolved issues relative to

benefits, contract interpretation, claims research, and eligibility

determination through in-depth knowledge of medical terminology and medical

coding. Conducted approximately 80 to 90 calls per day to present new

additions to the benefit plan along with new programs offered by the

company, which was of no cost to customer. Worked with Account Executives

to ensure quality customer service and get updated on any changes regarding

benefits and eligibility.

Notable Accomplishments:

* Gained stellar reputation in providing total customer satisfaction and

exemplary follow through

* Personally selected by management for special customer service

assignments to improve the quality of service to clients

* Championed in numerous contests for exceeding productivity goals within

the department

* Highly praised by the management for noteworthy ability to turn a irate

customer into a satisfied customer

Snelling Personnel ( Birmingham, AL

PERSONNEL RECRUITER ASSISTANT 2001

Determined staffing requirements: recruited, interviewed, and signed new

personnel for placement with prospective employers / businesses throughout

the Birmingham area. Regularly interfaced with employers and candidates to

negotiate terms of employment and assure strict compliance with all

contract standards.

Notable Accomplishments:

* Secured new business as well as contract up sells / upgrades in

collaboration with sales and marketing staff

* Singlehandedly performed background screenings and administered skills

testing to potential candidates applying for administrative support and

other employment opportunities

EDUCATION

Bachelor of Arts in Broadcast Journalism, Minor in History

( The University of Alabama at Birmingham, Birmingham, AL: 2000-2004

PROFESSIONAL TRAINING

The BestSeller Training Program by the Matrix Achievement Group: 2007

Life and Health Insurance License: 2005-2007

PROFESSIONAL AFFILIATIONS

Member, UAB National Alumni Society

ACTIVITIES

Mentor, Wennonah Elementary School-Blue Cross Blue Shield of Alabama

Volunteer, Children's Health Systems-Specialty Care Unit

Volunteer, The Lovelady Women's and Children's Transitional Shelter

Intern, NBC 13

TECHNICAL PROFICIENCY

Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook), Lotus Notes,

Siebel, Pecos, and McKesson, CRM.

Contact this candidate