Customer Service Human Resources

Objective

Find a career that is fulfilling, challenging, and offers the flexibility

to balance my family and work responsibilities.

Profile

Self directed, personable professional with many years of proven success in

cutomer service and employee relations. Demonstrated history of self

driven learning of new skills for a variety of functions assigned. Talent

for training and empowering employees creating a cooperative team

environment. Diplomatic, tactful, and timely when solving customer

concerns.

Skills Summary

Leadership Multi-Tasking Basic Computer Knowledge

Rapport building Customer Service General Office Skills

Oral Communication Problem Solving Scheduling

Time Management

Professional Experience

KMart - Human Resources/Department Lead

> DEVELOP AND MANAGE STAFF

. Onbording staff and management of action plans and termination when

needed.

. Strong leadership through engaging associates, learning about

their goals, and providing feedback in a constructive manner.

. Ability to communicate clearly, concisely and directly.

> Customer Relations

. Natural ability to build rapport with internal and external

customers with genuine concern and follow through as stated.

. Problem solving by understanding what the cause of the concern,

understanding options available to resolve and selecting solution

that best suits the customer and maintains the value promise of the

company.

> Contribute to Corporate Goals

. Expierence in providing support in all areas of the store including

open and close out of registers, stock and inventory assistance,

sales, and marketing.

. Ability to manage time effectively by understanding business goals

and prioritizing tasks based on result expectations set forth by

corporate.

. Basic computer knowledge and continue to learn skills. Classes

taken recently to obtain knowledge of software and internet.

Contact this candidate