Manager Customer Service

LEONARD A. WHITE

** ****** ****** ( Ringgold, Georgia 30736

706-***-**** (h) 423-***-**** (c) ( abh92r@r.postjobfree.com

Operations / Production in Manufacturing

Accomplished, hands-on operations professional with extensive experience

driving revenue and profit gains through exceptional development,

enhancement and orchestration of operational platforms. Specialize in

assessing processes, identifying areas for improvement, and implementing

powerful solutions to turn around failing departments and propel companies

forward. History of slashing operational expenditures through expert

allocation of human and material resources. Lean manufacturing expert who

provides example-based leadership to build winning teams focused on the

continuous, on-time delivery of top-quality products and services.

Areas of expertise

Multi-Site Operations ( Lean Manufacturing ( Continuous Process Improvement

Change Agent ( Productivity Enhancement ( Production Planning ( Project

Management

Cost Control & Reduction ( Inventory Control ( Contract Negotiations (

Health & Safety

Team Leadership ( Problem Solving ( Customer Service ( Employee Training

PROFESSIONAL EXPERIENCE

RL STOWE MILLS, INC. ( Chattanooga, Tennessee ( 1999-Present

Manufacturer of textile products sold as natural, mercerized, or dyed yarns

with 6 mills and up to 1500 associates.

Asset Liquidation Manager, Tennessee Operations (2009-Present)

Selected for temporary position overseeing liquidation of assets,

machinery, and equipment at 2 locations prior to closing operations.

Simultaneously managed daily plant operations, ensured execution of all

contracts, and directed key projects to reduce energy and utility costs.

Coordinated the bid, negotiation, and liquidation of saleable scrap.

. Increased projected revenue from the sale of scrap 70% over initial

company plan by completing scrap projects directly with the salvage

yards and eliminating expensive contract labor.

. Capitalized on untapped internal employee resources to reduce contracted

hourly labor required to execute business closing by 80%.

. Redesigned water and energy supply at both locations, eliminating the

need for city water, redirecting power to critical areas, and reducing

usage by 65% in 4 months. Recommended completing repairs with ex-

employees instead of contracted labor to save $45,350.

Plant Manager (2008-2009) / Dry Processing Operations Manager (1999-2009)

Initially acted as co-plant manager with full authority for dry-side

operations; ultimately promoted to Plant Manager overseeing all aspects of

plant operations for dry side and dye house. Directed customer service,

product development, quality assurance, and logistics. Planned and

scheduled production to ensure achievement of all plant production goals.

Aggressively monitored expenses, purchasing, and waste control to achieve

P&L goals. Established processes and programs to ensure health and safety

in all operations. Supervised and trained salaried management as well as

hourly employees.

. Established a culture conducive to providing the customer with the best

product, sold at a competitive price, delivered on time, and with a goal

of zero defects.

LEONARD A. WHITE ( Page 2 ( abh92r@r.postjobfree.com

. Slashed 39% from labor costs by implementing a continuous process

improvement team that included workforce education initiatives.

. Decreased delivery projections 50% by instilling a focus on customer

service and on-time delivery.

. Implemented new safety programs that decreased OSHA recordable accidents

from 17 to 0 annually.

. Quickly implemented program to increase mercerized yarn production by

300% (to support a new contract), launching a cross-departmental task

force to identify startup costs, suppliers, additional labor needs,

training requirements, capital expenses, and industrial engineering

needs.

THE DIXIE GROUP ( Chattanooga, Tennessee ( 1994-1999

Manufacturer of textile products and floor coverings. Sold to RL Stowe

Mills in 1999.

Production Supervisor

Provided first-level operational leadership for manufacturing, developing

production plans, processes, and employee capabilities to meet customer

requirements. Constantly reviewed production, quality, maintenance, and

operation reports to identify/resolve any performance issues. Maintained

optimal use of materials, machinery, and human resources. Ensured

compliance with all company policies and procedures, emphasizing health and

safety for all employees. Provided change leadership, supporting training

and understanding of new manufacturing procedures to achieve team success.

. Improved shift performance from 79% of standard to 102% of standard

through more proactive control of production standards.

. Quickly promoted to First Shift Supervisor due to record of achievement

and demonstrated skills.

Career Note: Additional employment includes Owner of Bradyville Union 76

and senior manager for multiple retail automotive repair and parts

companies. Full details available on request.

EDUCATION

Bachelor of Science in Music Education

University of Chattanooga ( Chattanooga, Tennessee

PROFESSIONAL DEVELOPMENT

6-Week Management Training School Certificate, North Carolina School of

Applied Textile Technology

Manufacturing Supervisors Workshop: HR Management Training, Communication

Certificate

People Make the Difference Workshop Certificate, Goodyear Tire & Rubber

Company

LEONARD A. WHITE

54 Barton Street ( Ringgold, Georgia 30736

706-***-**** (h) 423-***-**** (c) ( abh92r@r.postjobfree.com

Dear Sir/Dear Madam:

Are you searching for a production and operations manager with a

demonstrated record of effectively managing human and capital resources to

achieve aggressive production goals? Then I believe I am the perfect

candidate for your open position.

My history shows continuous contributions to the profitability and success

of each past employer by expertly aligning operations with corporate

objectives. Throughout my career, I have initiated and supervised key

projects that raised productivity, lowered cost, and improved customer

service. With a broad skill set and a history of achievement, I am

confident in my ability to generate superior results for your team.

Therefore, I am writing to inform you of my availability and have included

my resume for your consideration.

My roles in the past ranged from Production Supervisor to Plant Manager. A

sample of my achievements while serving in the above and additional

positions includes:

. Redesigning water and energy supply at both locations, eliminating the

need for city water, redirecting power to critical areas, and reducing

usage by 65% in 4 months.

. Slashing 39% from labor costs by implementing a continuous process

improvement team that included workforce education initiatives.

. Improving shift performance from 79% of standard to 102% of standard

through more proactive control of production standards.

The above briefly summarizes my strengths in senior-level management of

plant operations and manufacturing production. For a more detailed

presentation of my skills, achievements, and background, please review the

enclosed resume and feel free to contact me at your earliest convenience.

Thank you for your consideration.

Sincerely,

Leonard A. White

Contact this candidate