Management Quality

Latonya M. Scott

**** ******* **. ***** **********, 614-***-****

OH 43110 abh927@r.postjobfree.com

PROFESSIONAL SUMMARY

Master of Business Administration professional seeking career in

Healthcare Management. Able to handle challenges, with proven history of

increased productivity. Ability to grasp new ideas and integrate them into

desired results. Self-motivated, hard-working individual. Combine

patience, determination, and persistence to troubleshoot client issues.

EDUCATION

Bachelor of Science in Biology, The Ohio State University, Columbus, OH,

June 2003

Master of Business Administration, DeVry-Keller School of Management,

Columbus, OH, June 2010

ISO 9001: Internal Quality Auditor Certification. 2007

PROFESSIONAL EXPERIENCE

RESEARCH AND DEVELOPMENT 2002-present

Research Associate Battelle Memorial Institute, Columbus, OH

Conduct and participate in assigned technical tasks and activities with

minimum supervision and within time and budget constraints. Implement

procedures for data compilation, maintenance, analysis and presentation.

Assist with program planning, evaluation and final report writing. Manage,

as assigned, small to large projects that involve multiple organizational

units within Battelle. Achieve high technical quality in assigned

projects. Contribute to the development and writing of proposals and

whitepapers. Perform marketing support activities as assigned and market

product line capabilities at several conferences attended. Provide input

for staff performance evaluations as requested. Provide Quality Auditing

for the department as an Internal Quality Auditor.

HEALTHCARE ADMINISTRATION

Summer Administrative intern Mount Carmel East, Columbus OH

2009

Participated in management and administrative meetings and observed

medical procedures.

CLINICAL MANAGEMENT

1997-2009

Group Lead of Specimen Processing Quest Diagnostics, Columbus OH

Supervised a staff of six employees and trained new employees. Act as

technical advisor to help ensure specimen integrity and correct

interpretation of test requests. Assist supervisor in developing and

implementing on-going systems to reduce errors, increase productivity and

reduce costs.

PATIENT RECORDS AND BILLING 1996-1998

Group Lead of Early Out Program Credit Bureau of Columbus, Columbus OH

Supervised a staff of three employees and trained new employees. Analyzed

medical records and electronically billed insurance companies for services

rendered. Assist and contact responsible party to resolve delinquent

accounts, prepare payment plans, monitor adherence to plans made by

responsible party and direct accounts to outside collection agencies when

necessary. Contact attorneys, employers, physicians, and others necessary

to obtain information for resolution of credit and collection matters.

Prepare reports to identify and resolve accounts receivable and referral

problems. Compose and type routine correspondence, memos, and letters.

PROFESSIONAL AFFILIATIONS

Member: American Society for Microbiology

Member: American College of Healthcare Executives

HONORS AND AWARDS

Outstanding Performance Award

VOLUNTEER ACTIVITIES

Mentor for Franklin County Children Services

Participate in Big Brothers Big Sisters, National Society for MS, United

Way and A Kid Again

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