Medical Training

Denise M. Desuacido

**** ********* **** ( Marysville, CA 95901

Phone: 530-***-**** ( Email: *******@*****.***

SKILLS SUMMARY

Dedicated Executive Administrative professional with more than 24 years

experience managing people, programs, and medical records.

. Current Director, Tricare Operations/Patient Administration with the

United States Air Force.

. Senior Healthcare Administrator responsible for training, mentoring,

team building and career development of healthcare administrators.

. Direct hospital-wide preparation for biannual Unit Compliance

Inspection, Health Service Inspection and AAAHC inspections.

. Former Executive Administrator for the Commander of the Army Medical

Command.

. Oversee centralized planning and expanded roles in health service

support, force health protection planning, medical logistics, patient

movement, and health care policy in Afghanistan.

. Skill in project management and process improvement, including

development of new or improved solutions to complex technical problems

in health information management.

. Advise management and staff about adequate medical record

documentation, health information services, and/or computerized

patient records based on current statutes and standards.

. Plan for, justify, test, assess, and/or advise about the use of

software programs or information systems, implement and integrate

products into health information management processes.

. Interpret, implement and apply knowledge of privacy and

confidentiality requirements affecting individual patient/protected

health information.

. Demonstrate comprehensive knowledge of medical and legal requirements

related to both paper and electronic medical records.

. Communicate and negotiate with professionals in higher-level

positions.

. Able to plan, develop, direct, and evaluate health information or

related functions.

. Successfully apply principles and techniques of sound human resources

management.

. Skill in administrative management, which includes budgeting,

contracting, procurement, and property management.

. Outstanding oral and written communication skills, both articulate and

interpersonal.

. Proven leader with excellent problem solving and decision-making

abilities.

PROFESSIONAL HISTORY

UNITED STATES AIR FORCE 2003 - 2010

Beale AFB, CA

Commanders' Executive Assistant 2009 - 2010

Provided senior executive administrative and protocol support for the

Commander and Deputy Commander.

. Administered group-level information management processes for over 350

personnel. Tasked requests from higher headquarters and ensured

accuracy and timeliness.

. Proofread and edited officer performance reports, enlisted performance

reports, and awards and decorations.

. Group-level point of contact for distinguished visitor tours, mission

briefs, and high visibility projects.

. Healthcare Administrator Functional Manager responsible for the

development and morale of 24 administration technicians.

Accomplishments:

> Excellent reviewer with 825 correspondence items each month.

Improved quality of products and secured a one-day turnaround.

> Successfully completed over 100 projects/higher headquarters

tasking in four months with 98% of tasks on target.

> Dissolved two-year backlog of over 50 incomplete correspondence

and reduced workload redundancies by 30%.

> Filled in as interim 1st Sgt and Squadron superintendent and

faced demanding challenges without failure.

> Administered inspection (UCI/HSI/JCAHO) database. Updated and

tracked over 1,000 items and systematically resolved findings.

Unit Training Manager 2008 - 2009

Prepared and maintained records, files and materials pertaining to skill

level upgrades for all medical group members.

. Coordinated and monitored schedules for the Education and Training

process. Maintained records of course attendance, withdrawals,

completions, and costs.

. Managed automated systems, measurement tools, multimedia and

maintenance qualification training programs, and the extension course

program.

. Conducted work center visits/orientation.

. Organized programs to develop job site training, ensuring all members

were qualified on assigned tasks.

. Developed remedial training plans for members who become decertified

on primary tasks.

. Participated in training workshops, training planning teams, and

training planning groups.

Accomplishments:

> Medical Group Training Manager for over 175 employees.

Streamlined 17 programs in 10 days and eliminated 50%

redundancy.

> Successfully completed over 150 work center visits in six

months.

> Designed self-inspection checklist and performed database review

on 300 records.

> Eliminated 1750 discrepancies and populated over 300 electronic

status code snow 95% compliant.

> Developed a career development course on how to study packages,

out-processing packages, and self-serve information center for

easy access to information.

> Created Unit Training monthly newsletters and daily tips on

providing and attaining optimal training.

>

> Motivated over 175 trainees and trainers through an individual

Air Force Training Record Computer Based Training program. Over

90% of members now educated.

Superintendent, Commanders' Support Staff 2007 -

2008

Managed unit leave, relocations, employments, promotions, reenlistments,

and unfavorable information actions.

. Oversaw MILPDS and virtual MPF to ensure systems were updated, and

that products were properly retrieved and distributed.

. Supervised a three-person Commanders' Support Staff supporting

personnel and information management programs for a 300-person medical

facility.

. Managed quality control for 150 performance reports and 50 awards and

decorations annually.

. Monitored and tracked the Freedom of Information Act & Privacy Act as

well as Government Travel Card programs.

Accomplishments:

> Produced an evaluation/performance feedback worksheet database

that accurately tracked 339 personnel report stats.

> Conducted Staff Assistance Visits for more than 400 programs.

Troubleshot queries until fully compliant.

> Resurrected neglected Unit Fitness Program, Physical Training

Leader, and Fitness Assessment Monitor programs with a 100% pass

rate.

>

Director, Medical Readiness 2004 - 2007

Managed and directed the Readiness Skills Verification Program to ensure

medical facility training was complete.

. Oversaw 300+ personnel and advised leadership and higher headquarters

on status of all training.

. Planned and implemented Medial Unit Readiness Training, including

Small Arms training, CBRNE, Law of Armed Conflict and Antiterrorism

training for over 300 employees.

. Coordinated medical mobility operations and managed all duties

associated with deployments and the mobility process.

. Managed the security of medical classified information and the

security of sensitive Internet and telephone communications.

. Coordinated and distributed updates of contingency operations plans

for base and local disasters.

Accomplishments:

> Led readiness security program and disaster team training

program clean up. Wing staff praised results in enhanced

survivability.

> Educated staff on requirements for handling, storing, carrying

and destroying classified information.

> Revived mission critical war skills training with a 100%

completion rate for all tasks and personnel.

> Created a website for central location of all medical readiness

templates and information.

Supervisor, Resource Management 2003 - 2004

Led and directed day-to-day operations of the Resource Management office,

including the $24K Third Party Collection and Third Party Liability and

Medical Service Account programs.

. Prepared a $7.9M budget and monitored expenditures and special data

analysis studies.

. Oversaw the Medical Expense and Performance Reporting System.

. Managed the Data Quality Program, ensuring outpatient workload

reconciliation was accomplished.

. Evaluated data quality during monthly record audits for accuracy,

timeliness and completeness.

. Served as RMO Records Custodian.

Accomplishments:

> Led a third-party marketing campaign: Authored articles, trained

staff, and organized mail outs that garnered $14K in revenue.

> Reconciled Third Party Liability records with legal office and

billed 9,000 claims; efforts garnered $4,200 in facility

revenue.

> Created a quarterly review spreadsheet for RMO programs and

ensured compliance with inspection requirements.

> Prepared comprehensive injury reports with zero missed injuries.

> Successfully initiated back billing with potential revenue of

$25K.

> Designed Third Party Liability tracking forms for requests from

civilian insurance lawyers; eliminated backlog of 60% of

records.

> Coordinated TPL/TPC visits with coder to increase coding

accuracy by 90%; and increase speed of paid claims.

PRIOR AIR FORCE POSITIONS

Admissions/Dispositions, Inpatient Records Coder, Aviano AB, Italy

2000 - 2003

Resource Manager, Incirlik AB, Turkey 1999 - 2000

Medical Readiness Coordinator, Incirlik AB, Turkey 1997 -

1999

Supervisor, Personnel and Administrative Services, Osan AB, Korea

1996 - 1997

Supervisor, Commanders' Support Staff, Hanscom AFB, MA

1995 - 1996

Patient Administration Clerk, Hanscom, AFB, MA 1993 -

1995

Outpatient Medical Records Clerk, Hanscom AFB, MA 1991 -

1993

EDUCATION

UNIVERSITY OF PHOENIX - Sacramento, CA

Masters of Business Administration

GPA: 3.7

UNIVERSITY OF MARYLAND - Heidelberg, Germany

Bachelor of Science in Sociology

GPA: 3.6

COMMUNITY COLLEGE OF THE AIR FORCE - Hanscom AFB, MA

Associate in Healthcare Administration

GPA: 3.6

USAF NON COMMISSIONED OFFICE ACADEMY - Goodfellow AFB, TX

UNITED STATES AIR FORCE LEADERSHIP SCHOOL - Hanscom AFB, MA

UNITED STATES AIR FORCE PROFESSIONAL MILITARY EDUCATION - Patrick AFB, FL

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