Manager Quality

Professional Objective

Ambitious, educated and experienced Quality Manager of manufacturing and

distribution is seeking a position in which dedication to superior customer

service; possession of strong organizational skills; and use of superior

team building and leadership techniques would be utilized to promote

company success and personal growth.

Key strengths include:

( Customer Relations and Focus ( Key process input variables

(KPIV)

( Process Improvement (DMAIC Methodology) ( Team building

( Problem Solving (8D and 5 Why) ( Quality Training &

Mentoring

Education and Military

Master of Science ~ Leadership and Organizational Development 2010

Central Michigan University Flint, MI

Bachelor of Business Administration ~ Quality Management 1999

Cleary University Ann Arbor, MI

United States Air Force 1992

Liquid Fuels Maintenance Specialist Holloman AFB, NM

Skills and Activities

Software expertise: Microsoft Office Suite, Mini Tab, AS400, IFS ERP,

Groupwise

Six Sigma Greenbelt: Textron Fastening Systems - 2004

Core Tools: APQP, PPAP, PFMEA, MSA, SPC, Control Plan, Internal Audit

Problem Solving: 8 D, 5 why, 7 Step, GM PRR and Drill Deep and Wide,

Chrysler e-CIMS

Quality Systems: ISO 9000, TS 16949, ISO 14000, ISO 17025

Professional Experience

Whitesell Corporation Muscle Shoals, AL

Whitesell is a leading provider of engineered fasteners and fastening

systems, cold formed steel products and class C component supply chain

solutions to North American manufacturers.

Quality Manager 11/2005 to Present

Key member of the top management team responsible for organization and

promotion of plant wide quality improvement efforts. Responsible for the

post production area which includes sorting and packaging.

Accountabilities include the maintenance of TS16949 quality management

system, Ford Q1, ISO17025 mechanical testing lab, calibration system,

disposition of nonconforming product, supplier selection, supplier

development, customer satisfaction, internal and external problem solving,

identification of improvement projects, process measure development,

implementation, target setting and control, process throughput, and on-time

delivery. Lead, developed, and managed a staff of 17, including Quality

Lab Manager, Quality Systems Manager, and Inspection personnel. With the

economic downturn this staff has been decreased to 5 in 2009.

. Utilized Six Sigma and Lean tools to identify a part family and

implement a cellular operation which facilitates once piece flow. The

process now converts coiled steel to a finished threaded fastener and

eliminates the handling between operations.

. Established an APQP tracking system and team to improve on-time

delivery of PPAP from 34% to 98% in 8 months.

. Successfully facilitated the transfer of 128 part numbers from a

closing manufacturing facility in Chicago to the Alabama site.

Coordinated the transfer with multiple customers at multiple sites.

Textron Fastening Systems (Fenton Operations Facility) Fenton, MI

Acument Global Technologies North America (formerly Textron Fastening

Systems) delivers fastening solutions to the automotive, electronics and

other manufacturing industries through a tremendous product range,

significant engineering and value added/value engineering resources and a

continuous improvement culture all designed to deliver maximum value to the

customer.

Quality Manager 04/2003 to 10/2005

Key member of the top management team responsible for organization and

promotion of companywide quality improvement efforts utilizing Six Sigma

methodology, and lean manufacturing. Accountabilities include the

maintenance of TS16949 quality management system, Ford Q1, ISO17025

mechanical testing lab, customer satisfaction, internal and external

problem solving, identification of improvement projects, process measure

development, implementation, target setting and control. Lead, developed,

and managed a staff of 9 which included Quality Engineers and Inspection

personnel across a 3 shift operation.

. Used Lean concepts such as leveling workload, visual controls, and 5S

to optimize the Heat Treat Department. Process throughput was

improved by 34% while process changeover time was reduced by 52%.

. Applied Six Sigma and Lean tools to improve change over time on the

54L header group resulting in a 48% reduction in change over time.

The reduction in changeover time allowed for new business and

maintenance to be scheduled on the equipment.

. Utilized 8D methodology and plant wide communications to reduce

customer concerns by 33%

Emhart Fastening Teknologies Farmington Hills, MI

Emhart Teknologies is a global provider of fastening and assembly

teknologies for a variety of industries.

Quality Manager 07/2000 to 03/2003

Key member of the middle management team responsible for promotion of

companywide quality improvement efforts. Accountabilities include the

maintenance of QS9000 quality management system, Ford Q1, ISO17025

mechanical testing lab, customer satisfaction and performance, internal and

external problem solving, calibration system, disposition of nonconforming

product, and supplier development. Lead, developed, and managed a staff of

9 which included Supplier Quality Engineers, Inspection personnel, PPAP

Coordinator, Laboratory Manager, and lab personnel.

. Reduced the supply base by 38% utilizing supplier cost and performance

metrics coupled with on-site audits for verification.

. Increased customer satisfaction at key accounts through a strategic

approach to addressing customer issues. The customer satisfaction was

monitored through feedback on customer scorecards. Reduced PPM at 1

customer consisting of 10 assembly plants across North America from

2,300 ppm to 0 ppm in 6 months. Customer concerns were reduced at the

same customer from 12 to 1 per month.

Contact this candidate