Customer Service Sales

NICHOLAS R. BURTON

***** ****** ****, *******, ** 66209 • 913-***-**** • abh90e@r.postjobfree.com

Professional Experience

DEAN MACHINERY CO., Kansas City, Missouri 1997-

Present

A privately held, $130+ million, Caterpillar dealership that provides sales, service and rental of heavy

equipment and engines through six locations and 325 employees across Northeastern Kansas and Western

Missouri.

Manager of Information Technology (2003-Present)

Lead IT Department operational and strategic planning initiatives across all locations. Design, deploy and

maintain efficient systems and infrastructure in support of business operations and customer service goals/needs.

Manage four direct reports within network operations, Help Desk, applications administration and deployment,

database development and telecommunications. Manage $1.8 million department budget.

• Introduced and implemented new policies, processes and procedures for IT operations; standardized

systems and documentation for the deployment and support of servers, services and applications.

• Evaluated and enhanced system reliability of the infrastructure backbone by replacing and standardizing

routers, switches, circuits and servers.

• Reduced 12+ telecom vendors with one single supplier, reducing expenses by $100,000 annually.

• Support and implement disaster recovery and business continuity plans and tests.

• Designed, implemented and relocated a Data Center that included new hardware and software; physical

move was complete in less than 12 hours and operations were restored next business day.

• Ensured implementation and technical support of new projects including Enterprise Data Warehouse

(EDW), Microsoft CRM, Warehouse and Rental Automation (receipt/distribution of parts and machine

inventory via RF scanners) utilizing a SQL clustered environment using SQL 2008, SSRS and

SharePoint 2007.

• Responsible for working with teams to develop and implement process improvements to improve

overall business and departmental efficiencies.

• Completed successful upgrade/migration of Microsoft Office 2003 to 2007 and Lotus Notes to Outlook;

implemented Office Communication Manager (OCM) and an Avaya VoIP phone system. Worked with

outside training consultant to design and implement training curriculum.

• Responsible for leading the team to develop and maintain a strong customer service ethic for internal

customers across multiple locations.

• Redesigned and enhanced company website with a focus on providing customers an information road

map of products and services and establishing internal content owners.

• Develop and manage vendor relationships with multiple third party vendors.

• Identified as a leader who “gets things done”; selected to participate in a change management committee

charged with enhancing corporate environment.

Network Administrator (1999-2003)

One of two Windows NT administrators supporting 300+ employees located across eight locations. Designed,

acquired, installed and maintained client-server architecture. Administered systems and business/proprietary

software, ensured network health and connectivity, managed and maintained voice/data communications,

automated job tasks and provided training and 24x7 technical support.

NICHOLAS R. BURTON

12620 Pawnee Lane, Leawood, KS 66209 • 913-***-**** • abh90e@r.postjobfree.com

• Recommended, implemented and administered network-wide anti-virus software program that resulted

in $25,000+ cost savings annually.

• Integral player in the design, installation and maintenance of an Inter-Tel Axxess telecommunication

system. Responsible for database administration and on-call processing and call accounting software.

• Enhanced end user productivity by identifying ineffective business processes and recommending and

implementing appropriate hardware and software solutions.

• Took initiative to increase department efficiencies by assuming additional operations responsibilities.

Lotus Notes Administrator (1997-1999)

Administered and supported Domino Application Server and Lotus Notes clients. Acquired and maintained

software licensing, audit software and liaison with Caterpillar IT staff on the maintenance and development of

Sales Force Automation Software. Produced management reports and coordinated vendor services.

• Maximized field sales results by introducing real time information via the installation and administration

of Lotus Domino/Lotus Notes sales automation tools. Managed a $30,000 budget encompassing server,

PC and laptop purchases and configurations.

STARFIRE ENGINEERING AND TECHNOLOGIES, INC., Lawrence, Kansas

1996-1997

A privately held firm providing mechanical engineering and technology services.

Technical Sales Representative

Developed and executed sales and marketing strategies surrounding the network and design services of the firm.

Solicited new business through cold calling, direct mail and referrals. Enhanced and secured business

opportunities by developing and maintaining relationships with new and existing customers and vendors.

• Secured a “BESTeam Software-Premier” designation with IBM by developing a solid relationship with

the vendor and promoting the strengths of the technology team. Generated new business opportunities

as a result.

PAYLESS SHOESOURCE, INC., Topeka, Kansas

1993-1995

A Fortune 500 company and division of May Department Stores. North America’s largest family footwear

retailer with sales of $2 billion generated through 15,000 employees in 4,000 stores.

Financial Services Associate

Created management reports containing forecasted and final earnings for four departments. Maintained LAN

connectivity and provided end-user training on software products and computer equipment.

Technical Skills

• Environments: Microsoft Server Platforms, AS/400 • Messaging Solutions: Unified Messaging,

• Data/Internet Security: SonicWall, TrendMicro Exchange, Lotus Domino, Blackberry Srvr/Devices

• Firewalls/Routers/Switches: SonicWall, Cisco • Web Development: HTML, MySQL, IBMWebSphere

• Virtual Server Software: VMwareESX • Monitoring solutions: ipMonitor,

SCOM/SCCM

• CManagement Solutions: SharePoint, ImageNow • Backup Software: Tivoli, DPM

NICHOLAS R. BURTON

12620 Pawnee Lane, Leawood, KS 66209 • 913-***-**** • abh90e@r.postjobfree.com

• Business Apps: Microsoft CRM, SAP, DBS

Education and Professional Affiliations

AAS, Information Technology, Johnson County Community College, 2000 (Dean’s Honor List) • Treasurer,

NADITA (North American Dealer Information Technology Association) • Caterpillar Dealer Technical Team •

Cub Scout Pack Leader

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