Marshall, MI *****
Kenneth D. Harvey
Phone: 269-***-****
E-Mail: ******@*****.***
OBJECTIVE:
Seeking a full-time position for a dynamic personality in the areas where
my experience and communication will be utilized throughout the company.
While working at customer locations, you'll perform work both inside and
outside of their homes and offices to install and service U-verse
integrated digital TV, high speed Internet and voice services. This will
include everything from educating our customers on services and
functionality, to verifying that everything works correctly. You'll be the
one who makes sure they get what they need.
SUMMARY OF QUALIFICATIONS:
. Ability to work with and without supervision
. Able to delegate tasks to ensure success
. Making Decisions and Solving Problems
. Establishing and Maintaining Relationships.
. Communicate with all levels of personnel and management
. Team Player
. Analyze information, data, or situations
. Manual and Finger Dexterity
. Chauffeur License, State of Michigan
PROFESSIONAL EXPERIENCE:
Installation /Premises Technician:
. Perform work both inside and outside of the home.
. Install and service U-verse integrated digital TV, High Speed Internet
and voice services.
. Educate the customer on the services and its functionality.
. Verify that everything is working correctly.
. Make sure the customer gets what they need and is very satisfied.
Driver/Delivery:
. Obey traffic laws, and follow established traffic and transportation
procedures.
. Inspect and maintain vehicle supplies and equipment, such as gas, oil,
water, tires, lights, and brakes in order to ensure that vehicles are in
proper working condition.
. Present bills and receipts, and collect payments for goods delivered or
loaded.
. Verify the contents of inventory loads against shipping papers.
. Turn in receipts and money received from deliveries.
. Maintain records such as vehicle logs, records of cargo, or billing
statements in accordance with regulations.
. Read maps, and follow written and verbal geographic directions.
. Report delays, accidents, or other traffic situations to bases or other
vehicles, using telephones or mobile two-way radios
Apartment Maintenance:
. Repair or replace defective equipment parts using hand tools and power
tools, and reassemble equipment.
. Perform routine preventive maintenance, ensuring that the physical
condition of buildings does not deteriorate.
. Use tools ranging from common hand and power tools, such as hammers,
saws, drills, and wrenches.
. Assemble pipes stems and plumbing.
. Diagnose mechanical problems and determine how to correct them, checking
blueprints, repair manuals, and parts catalogs.
. Dismantle devices to gain access to and remove defective parts, hand
tools and power tools.
Security Officer:
. Patrol industrial or commercial premises to prevent and detect signs of
intrusion and ensure security of doors and windows.
. Monitor and authorize entrance and departure of employees, visitors, and
other persons to maintain security of premises.
. Write reports of daily activities and irregularities such as equipment or
property damage, theft, presence of unauthorized persons, or unusual
occurrences.
. Answer telephone calls to take messages, answer questions, and provide
information during non-business hours.
. Warn persons of rule infractions or violations, and apprehend or evict
violators from premises, using force when necessary.
. Operate detecting devices to screen individuals and prevent passage of
prohibited articles into restricted areas.
609 18 mile Rd. Apt # D
Marshall, MI 49068
Kenneth D. Harvey
Phone: 269-***-****
E-Mail: ******@*****.***
OBJECTIVE:
Seeking a full-time position for a dynamic personality in the areas where
my experience and communication will be utilized throughout the company.
SUMMARY OF QUALIFICATIONS:
. Ability to work with and without supervision
. Able to delegate tasks to ensure success
. Making Decisions and Solving Problems
. Establishing and Maintaining Relationships.
. Communicate with all levels of personnel and management
. Team Player
. Analyze information, data, or situations
. Manual and Finger Dexterity
. Chauffeur License, State of Michigan
PROFESSIONAL EXPERIENCE:
Installation /Premises Technician:
. Perform work both inside and outside of the home.
. Install and service U-verse integrated digital TV, High Speed Internet
and voice services.
. Educate the customer on the services and its functionality.
. Verify that everything is working correctly.
. Make sure the customer gets what they need and is very satisfied.
Driver/Delivery:
. Obey traffic laws, and follow established traffic and transportation
procedures.
. Inspect and maintain vehicle supplies and equipment, such as gas, oil,
water, tires, lights, and brakes in order to ensure that vehicles are in
proper working condition.
. Present bills and receipts, and collect payments for goods delivered or
loaded.
. Verify the contents of inventory loads against shipping papers.
. Turn in receipts and money received from deliveries.
. Maintain records such as vehicle logs, records of cargo, or billing
statements in accordance with regulations.
. Read maps, and follow written and verbal geographic directions.
. Report delays, accidents, or other traffic situations to bases or other
vehicles, using telephones or mobile two-way radios
Apartment Maintenance:
. Repair or replace defective equipment parts using hand tools and power
tools, and reassemble equipment.
. Perform routine preventive maintenance, ensuring that the physical
condition of buildings does not deteriorate.
. Use tools ranging from common hand and power tools, such as hammers,
saws, drills, and wrenches.
. Assemble pipes stems and plumbing.
. Diagnose mechanical problems and determine how to correct them, checking
blueprints, repair manuals, and parts catalogs.
. Dismantle devices to gain access to and remove defective parts, hand
tools and power tools.
Security Officer:
. Patrol industrial or commercial premises to prevent and detect signs of
intrusion and ensure security of doors and windows.
. Monitor and authorize entrance and departure of employees, visitors, and
other persons to maintain security of premises.
. Write reports of daily activities and irregularities such as equipment or
property damage, theft, presence of unauthorized persons, or unusual
occurrences.
. Answer telephone calls to take messages, answer questions, and provide
information during non-business hours.
. Warn persons of rule infractions or violations, and apprehend or evict
violators from premises, using force when necessary.
. Operate detecting devices to screen individuals and prevent passage of
prohibited articles into restricted areas.
WORK EXPERIENCE:
06/2009 - 04 /2010 AT&T
Premises Technician Battle
Creek, MI
08/2007 - 06/2009 Kendall Manor Apartments
Apartment Maintenance Kalamazoo, MI
04/2005 - 08/2007 Expert Mat Service
Delivery/Driver Chesaning, MI
01/2004 - 04/2005 Federal Armored Truck
Messenger/Armed Courier Flint, MI
05/2003 - 08/2003 Eagles Ridge Apartments
Apartment/Ground maintenance Battle Creek, MI
02/2003 - 05/2003 Intercept Security Security
Officer Battle Creek, MI
05/2001 - 12/2002 Brookside Apartments Apartment
Maintenance Battle Creek, MI
05/1999 - 05/2001 Terminx Pest Control
Operator Kalamazoo, MI
EDUCATION:
Chesaning Union High School General Studies High School
Diploma Chesaning MI
HONORS
17 years military experience, Received 2 Army Achievement Medals, was also
awarded 3 Army Accommodation Certificates
WORK EXPERIENCE:
06/2009 - present AT&T
Premises Technician
Battle Creek, MI
08/2007 - 11/2008 Kendall Manor Apartments
Apartment Maintenance Kalamazoo, MI
04/2005 - 08/2007 Expert Mat Service
Delivery/Driver Chesaning, MI
01/2004 - 04/2005 Federal Armored Truck
Messenger/Armed Courier Flint, MI
05/2003 - 08/2003 Eagles Ridge Apartments
Apartment/Ground maintenance Battle Creek, MI
02/2003 - 05/2003 Intercept Security Security
Officer Battle Creek, MI
05/2001 - 12/2002 Brookside Apartments Apartment
Maintenance Battle Creek, MI
05/1999 - 05/2001 Terminx Pest Control
Operator Kalamazoo, MI
EDUCATION:
Chesaning Union High School General Studies High School
Diploma Chesaning MI
HONORS
17 years military experience, Received 2 Army Achievement Medals, was also
awarded 3 Army Accommodation Certificates