Project Manager

Ronald J. Harrison

Contact Information

*** * *** *

Ivins, UT 84738

Phone: 435-***-**** (home) 435-***-**** (cell)

Email: **************@*******.***

Employment

****-******* ***** *****ology, Inc.

Since 1986, I have operated a systems consulting practice. My clients have

been primarily large companies, including Staples, Cabela's, EMC

Corporation, John Hancock Mutual Funds, Fleet Financial Group, Wang

Laboratories, and MCI. Below is a list of highlight engagements.

9/2006-1/2009 Cabela's, Inc., Sidney, NE

Senior Consultant, Finance Team, Multi-Channel Transformation (MCT)

Project: Designed the modifications required to allow the client to

interface its financial and inventory applications with its overseas

vendors that were paid by letter of credit. It involved consulting with

Wachovia Bank, both domestically and overseas, to facilitate transfer of

letter of credit and invoice transactions from Hong Kong to Sidney.

Modifications to JDA EDI, Accounts Payable, Inventory and General Ledger

systems were required as well as to legacy applications. In addition,

participated in design and development of modifications required to upgrade

JDA MMS version 4R5 to 5R1 as well as sunsetting legacy financial

applications. Following implementation, provided support and maintenance

on MMS and legacy applications.

6/1996-6/2006 Staples, Inc., Framingham, MA

Senior Consultant and Subject Matter Expert (SME) in retail merchandise

management

systems for Staples North American Retail Division. Over a ten year span,

I was involved with many projects at Staples, either as a project

manager, technical lead, or developer. Projects have included:

Corporate-wide SKU purge project: Developed application framework and

program source code generator for deleting product data from multiple

systems. Directed analysis and research of several thousand SKU-related i

Series files and several hundred non-i Series applications. Worked with

the SKU purge task force to translate business rules into technical

specifications and developed SKU selection programs. Coordinated purge

application testing as well as regression testing of business applications

post-purge.

Corporate-wide damaged product disposition and disposal process: Provided

business process flow and systems analysis of multi-departmental damage

product disposal process. Designed application and system interfaces to

store and warehouse inventory systems as well as corporate vendor returns

system, including JDA and WMS systems.

"Easy Product" project: part of a multi-disciplinary team charged with

charting a migration path from legacy (i Series-based) to an n-tier based

corporate product database management system under co-development by

Staples and systems vendor Evant, Inc. Developed a repository used for

mapping legacy data to the new product database. Developed a program

source code generator for creating data extracts from the legacy database

to the enterprise application interface (EAI) to the new database.

Ad In Stock for the Customer Inquiry project: developed core application,

messaging and SQL package programming for the first green screen, RF gun

and browser faced customer service inquiry that displays both Retail and

Direct systems on hand and on order data to the store associate. Designed

and developed advertising circular substitute SKU policy application, which

utilizes both Microsoft Access and i Series databases.

Customer Experience improvement project: part of the corporate-wide Summit

supply chain improvements initiative, done in conjunction with Accenture,

Inc. Developed RF gun based zero balance and low balance stock walk and

reporting system. This project won a corporate award in 2004.

RF gun application architecture re-engineering: designed and developed an

application framework and new menu system for RF gun based systems.

Managed conversion of existing RF application programs to new framework.

Consignment SKU project: designed modifications to retail cash and

merchandise management systems to allow Staples to stock and sell

consignment products. This project entailed modifications to and/or

creation of hundreds of files and programs across Staples corporate

systems.

Spaceman to JDA interface project: designed the interface between the SQL

Server based Nielsen Spaceman store display design system and the i Series

based JDA merchandise management system. This project enabled allocation

of store display space to control store replenishment.

Staples Electronic Data Warehouse (EDW) project: Designed and developed

the iSeries based Extract, Transform and Load (ETL) process for the first

EDW at Staples. The EDW was a Unix/Oracle-based system utilizing client-

based data mining and inquiry tools.

Besides being a participant in these large projects, also performed such

roles as:

Developer, ad hoc user inquiries, reports and file download extracts, used

as data sources for Excel, Access and other Windows Office tools, including

a generic FTP-based file transfer application adopted across multiple i

Series.

Liaison to outside vendors and agencies, including the Federal Trade

Commission, Ernst & Young, LLC, store inventory liquidators, marketing

database firms, physical inventory and competitive price check vendors.

Mentor to corporate and offshore IS developers.

9/1995-5/1996 A. T. Cross, Inc., Lincoln, RI

Senior Consultant, MAC-PAC implementation project: provided analysis and

troubleshooting to client and Andersen Consulting during technical design

and testing phases of implementing Andersen's MAC-PAC order management and

manufacturing system by this pen manufacturer.

5/1994-8/1995 EMC Corporation, Hopkinton, MA and Cork, Ireland

Senior Consultant, MAC-PAC implementation project: designed modifications

to system's order bundle processing to handle client's substitute parts

customizations, as well as modifications to a number of package functions.

Made modifications to MAC-PAC system in Ireland as well.

3/1992-6/1993 EMC Corporation, Hopkinton, MA

Architect, Field Information and Retrieval System (FIRST): designed the

first AS/400 based application for the client. System was a marketing

information resource used by the clients' sales offices worldwide. It

included an AS/400 based text database, uploaded from MS Word documents,

accessed and downloaded to remote PCs via IBM PC Support.

6/1991-2/1992 Thomas Cook Travel, Cambridge, MA

Senior Consultant: interfaced Apollo and Sabre airline reservations systems

to MAX, travel accounting system to distribute corporate reports to

satellite travel offices in client headquarters. Developed credit

card/travel expense reconciliation application.

1/1990-5/1991 Wang Laboratories, Lowell, MA

Architect, Product Information Fulfillment system: designed a system that

interfaced Wang Office email system to an inbound call center application

developed using Early, Cloud & Co. TCS system. In another engagement, re-

engineered time accounting and billing system for Wang Information Service

Corp. (WISE), reducing monthly processing duration from nine days to one

day.

12/1988-12/1289 John Hancock Mutual Funds, Boston, MA

Senior Consultant. JHMF was a start-up operation when I was engaged by its

CEO to assist in various planning, development and implementation projects

for its Shareholder and Broker Services call centers. Authored a

methodology used for determining information resource requirements of

inbound customer services representatives (CSR). Developed an on line CSR

reference guide, utilizing TCS, the fourth generation call center

development system developed by Early, Cloud & Co.

2/1988-11/1988 Fleet Financial Group, Providence, RI

Functional Analyst for migration of lease database to a new package. Wrote

conversion specifications and policy and procedures documentation.

3/1986-10/1986 MCI Telecommunications Corp., Southfield, MI

Project Manager, Midwest Dial-1 gateway project: managed development and

maintenance of an application that acted as a gateway for fulfillment of

phone customer requests to access MCI long-distance service as part of the

nationwide "Dial 1" campaign.

1983-1986 Early, Cloud & Co., Newport, RI

Assistant Vice President, Consulting Services

Managed all client engagements not related to flagship telephone contact

services (TCS) software. Responsibilities included new client development,

billing and collection, client and project management, and resource

allocation.

1982-1983 Sansiveri, Cloud & Co., Providence, RI

Manager, Management Advisory Services

SCC was the management consulting partner to Sansiveri, Ryan, Sullivan &

Co., a public accounting firm. Client engagements included software

acquisition studies, business process analyses, as well as software

development and management for clients with Wang or IBM midrange computers.

1979-1981 McCracken Computer, Inc., Lexington, MA

Software developer

MCC was an IBM software partner, selling packages in the insurance, banking

and supply industries, as well as developing custom client applications.

Performed customizations to packages, and developed custom applications for

clients such as the American Society of Travel Agents (ASTA) and Burger

King.

Education

Brown University, Providence, RI. Bachelor's degree in Biology, Program in

Medicine

Awards and Recognitions

2004 Staples Supply Chain Award, for Summit Customer Experience project

Organizations

Benevolent Protective of the Elks, active in youth activities

Team Leader, St. George Ironman Triathalon

References

References will be furnished upon request.

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