Customer Service Management
Resume:
Joseph S. Morris
Grove City, OH 43123
*********@**********.***
Accomplished Procurement Specialist with experience purchasing capital
equipment, supplies and services for over 400 post office locations.
Serves as the Agency Program Coordinator, Electronic Buying Administrator
and the Material Accountability Officer for the Columbus district. Solid
business and education background, the ability to manage multiple projects
simultaneously and build relationships with post offices, administrative
staff and vendors.
Professional Experience
Contracts Specialist, United States Postal Service, Columbus, OH
November 1979 - March 2010 (Reduction in Force, March 2010)
. Responsible for purchasing of capital equipment, supplies and services
for over 400 post office locations
. Ensure purchases stay within budget and timelines
. Provide direction to post offices regarding federal, state and local
laws in the purchasing process
. Serve as the Agency Program Coordinator for over 450 credit card
holders and 75 credit card approving officials (CCAO)
. Government liaison with US Bank for the IMPAC credit card program
. Electronic Buying Administrator responsible for setting up of accounts
for access to the EBUY system
. District trainer for the EBUY system, including continuing education
through classroom instruction and written communication
. Contracting Officer Representative (COR), accountable for overseeing
national contracts and assuring compliance for up to 400 offices
. COR responsibilities include contract compliance, processing invoices
for payment, certifying bills and contract specifications, making
adjustments to contracts as needed, serving as point of contact
between the vendors and the post office
. Bid experience with formal contract awards
. Resolve disputes and clarify issues as required
. Material Accountability Officer, responsible for monitoring and
securing the location of all capital equipment valued at over $3,000
. Maintain detailed records regarding equipment depreciation
. Train, direct and provide customer service to postal service staff in
procedures related to purchasing
. Proven leader with the ability to handle multiple projects
simultaneously
PRIOR U.S. MILITARY SERVICE
U.S. Air Force Active Duty, Staff Sergeant
Air Force Reserves, Master Sergeant
Ohio National Guard, Senior Master Sergeant
EDUCATION
Bachelor of Science, Business Administration, Franklin University,
Columbus, OH
Associate of Arts Degrees in the following majors, Columbus State Community
College, Columbus, OH
. Business Management
. Wholesale Management/Materials Management
. Banking and Finance
. Public Administration
Associate of Arts Degree, Administrative Management, Community College of
the Air Force
Post Office Management Academy, formal continuing education
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