Customer Service Manager
Resume:
Piero Tuccio
**** ******* ****. *** *** n, CA ***83
abh8xk@r.postjobfree.com
Cell. 925-***-**** - Home 925-***-****
PROFESSIONAL SUMMARY
Degreed in Business Administration and General Accounting and Finance,
professional with excellent Corporate Revenue skills and excellent
experience in Operations Management and Trade, computer proficiency in a
variety of software and programs. Very good written and verbal
communication skills. Multi-language proficient (Spanish-Italian) Adept in
all facets of corporate accounting systems, procedures, and overall
financial management. Exceptional leader and motivator to small or medium
groups. Dedicated, multi-task oriented, and hardworking. A team player
who can easily hire, train and direct others. Possess a unique combination
of technical, analytical, and management skills with a great attention to
detail. Quick learner who readily accepts a challenge and responds to
problem situations.
Demonstrated record of success in:
Customer Service Evaluating Credit Risk
Analytical overview
Financial Reporting & Forecasting Staff
Management Strategic Planning
Business Analysis Billing & Financial
Statements
CAREER PROGRESSION
HONDA FINANCIAL SERVICES (10/2009 - 04/2010)
San Ramon, CA
Customer Services Collections Representative
. Early collection call center
BAY AREA NEWS GROUP (11/2007 - 11/2008)
San Ramon, CA
Credit/Collections Representative National Accounts
. Providing analysis & contributing to the collection Goal.
. Administering and enforcing credit and collections policies and
procedures.
. Evaluating credit risk.
. Reconcile accounts analytically for clarification and collections.
WELLS FARGO AUTO FINANCE (08/2006 -08/ 2007)
Walnut Creek, CA
Administration & Finance Clerk
. Design and implementation of the matrix of control for toll fees
(Leased cars)
. Prepare daily toll fees report, reconcile GL accounts.
. Customer care.
DIESEL MEGAPARTS MEDISA (01/2002 - 12/2005) Mexico
General Manager
. Providing strategic analysis & contributing to the forecasting and
budget-setting process.
. Tracking business results and cash flow.
. Responsible for managing and controlling operations of the company
. Hiring, training and supervising staff to ensure excellent customer
service.
. Responsible for driving the development and implementation of strategic
plans.
AB VOLVO (02/1995-12/1999 Lima-Peru 12/1999-01/2002
Mexico)
Revenue Manager
. Administered and enforced credit, collections policies and procedures.
. Evaluated credit risk.
. Developed strategies and goals to reduce exposure to write-offs.
. Prepared and developed work strategies and goals.
. Interfaced with multiple departments including sales staff and
management.
. Selected and managed the relationship of third-party collection
agencies.
. Reviewed, prepared and analyzed accounts receivable aging reports.
Piero Tuccio
abh8xk@r.postjobfree.com C: 925-***-**** H:
AB VOLVO Continuous
. Prepared accruals and reconciled sub-ledger to the general ledger.
. Performed general ledger posting and monthly/year-end reconciliations.
. Hired, trained and supervised competent accounts receivable, billing,
credit and collections staff.
Commercial and Operations Regional Manager (North Pacific Region)
. Customer service.
. Responsible for managing and controlling operations of the company
. Responsible for driving the development and implementation of
commercial strategic plans.
. Hired, trained and supervised competent staff.
BANK OF LIMA (1990-01/1995) Lima,
Peru
Bank Treasurer
. Customer service.
. Evaluated credit risk.
. Prepared and processed loan documentation.
. Performed data entry loan transactions processing, maintained
documentation files.
. Interfaced with bank customers and staff, and provided general support
functions, as needed.
CENTRAL RESERVE BANK OF PERU (1986-1990) Lima,
Peru
Bank Executive
. Responsible for selling monetary instruments
. Prepared and entered wire transfers
. Referred services and products.
. Followed appropriate fraud prevention.
. Processed vault transactions.
EDUCATION
A.B. in Accounting
. Diablo Valley College - Current
CA, USA
B.A. in General Accounting & Financing.
. Higher Institute of Business Administration (HIBA/ESAN), (1992-1995)
Lima, Peru
B.A. in Business Administration
. Peruvian Institute of Business Administration (IPAE), (1992-1995)
Lima, Peru
. High School, Allen Military Academy, Bryan, Texas.
SKILLS
. Strong analytical and problem solving skills. Efficient, detail-
oriented, highly organized.
. Multi-language proficient. Reads, writes and speaks English, Spanish,
and Italian.
. Proficiently uses MS Office package (MS Word, Excel, Outlook, MS
PowerPoint), QuickBooks. Quick learner and capable of maximizing the
use of any other software.
. Proven ability to quickly grasp new concepts and methods and
incorporate them into daily work procedures.
. Dedicated to integrity, high work ethics, meeting stringent deadlines
under pressure and ensuring optimum customer/client satisfaction.
. Outstanding organizational skills. Experienced in working both
independent and in collaborative environments.
. Excellent interpersonal and customer relationship management skills.
Successfully interacts with diverse population.
Contact this candidate