Project Management

Steven Rzepka

**** ******** **.

Canton, MI *****

313-***-**** (cell)

abh8xb@r.postjobfree.com (email)

http://www.linkedin.com/in/stevenrzepka (LinkedIn)

PROFESSIONAL SUMMARY

IT Professional Leader with 20+ years of extensive technical and management experience in Architecture,

Engineering, Deployment, Integration, and Operational disciplines. Strong background in networks,

security, server, data center, project management and applications areas. Have a proven track record of

successful outcomes of delivery and execution on large scale projects for enterprise initiatives.

I am a high-energy team builder/motivator with a great ability to lead technology, process, and cost

initiatives. Have extensive experience in driving organizational change through the innovative use of

technology. Have excellent communications skills across all organizational levels. Also have extensive

managerial experience in planning, developing, and implementing state of the art information solutions

for ACG and Unisys.

Extensive financial experience of budgeting and negotiating contracts achieving multi-millions of dollars

savings. I have been identified as obtaining “Best in Class” rates and contracts with third party firms such

as Gartner, McKinsey and TPI. Have managed $50 million dollar budgets and delivered extensive

savings annually with new ideas, initiatives and negotiations.

PROFESSIONAL HISTORY

Vista Maria, Dearborn Heights, Mi 10/2009 – Present

Vista Maria is a private, not-for-profit, residential and community based treatment agency that provides

education, therapy, spiritual support, shelter and care to young women and their families who are

struggling to cope with numerous challenges.

I.T. Director

I have responsibilities for the Information Technology requirements for Vista Maria. This encompasses

the Infrastructure, Applications including Health Care, Website and Security aspects.

Significant Accomplishments:

• Established voice and data savings opportunities of $100K.

• Led efforts to create database front-end for medical application systems.

• Performed IT assessment and established improvement plan. Implemented improved

Infrastructure and Applications environment with Fiber in the campus, Cat.6 wiring and

virtualized server environment. Implemented remote monitoring for all I.T. components.

• Developed strategic plan for non-profit organizational direction.

Secure-24 Inc. Southfield, Mi 7/2009 – 10/2009

Secure-24 provides managed hosting of enterprise level, business critical applications for large enterprise

and middle-market companies.

Technical Account Manager

Responsible for the technical management of the Wayne County account for hosting of their critical

applications and ongoing business processes.

1

Significant Accomplishments:

• Migrated Wayne County to Oracle RAC environment for their critical applications

• Negotiated SLA for the applications and servers in the Secure-24 environment.

• Obtained business requirements, defined SOW, obtained resources and project managed to

completion.

Strategic Staffing Solutions, Detroit, Mi. 2/2009 - 7/2009

Information Technology Consulting and Staff Augmentation, Vendor Management Programs, Customized

Project Solutions, Off/On Shore Services and Executive Search Services to customers throughout the U.S.

and Europe.

Management Consultant

I was responsible for investigating network technologies, process improvements and negotiation of new

contracts.

Significant Accomplishments:

• Researched different VOIP technologies negotiated rates and developed ROI for Cisco VOIP solution

for 15 locations. This will provide a $165K annual savings.

• Researched, negotiated and implemented cost reduction strategies resulting in $200K annual savings.

• Initiated project management disciplines to complete the successful migration to AT&T MPLS

network from other provider networks.

AAA (Auto Club Group), Dearborn, Mi. 3/2001 – 2/2009

An insurance company offering a wide variety of products such as auto, home, life and health. Also a

membership and travel company offering road and repair services. They have over 500 locations in the

mid-west with 4 million members.

Assistant Vice President Network Services 10/2004 – 2/2009

Responsible for all networking functions for AAA across the 8 state region of the Midwest leading

organization of 40+ people. Also was on the Strategic Planning Board for AAA National of all U.S.

clubs.

Significant Accomplishments:

• Delivered $10 million of savings initiatives through contract, process and technology initiatives from

concept to installation.

• Introduced and deployed new Field technologies and applications improving customer satisfaction

scores thus reducing abandoned calls with new menus and call routing strategy.

• Key leader on team to implement ITIL V3 practices across Infrastructure. Resulting benefits were

significant reduction in outages and improved reliability.

• Deployed 500 site Cisco routers improving performance and reducing costs.

• Architected, engineered and implemented WAN Optimization strategy with Cisco WAAS project for

over 165 sites improving performance and reducing costs.

• Built Network Security environment including IPS, Vulnerability Assessments and DMZ’s including

all network related hardware and software.

• Implemented 80+ Avaya VoIP PBX’s providing improved capabilities and call shifting capabilities for

the enterprise.

• Developed Disaster Recovery Plan for the data center and network to be implemented. Worked on

creation of second site for disaster in Flint, Michigan.

• Researched and implemented wireless solutions for Dearborn Headquarters to allow productivity

improvements. Put in wireless solution for 3rd party vendors.

2

Director Network Services 3/2001 – 9/2004

I led an organization of 30+ people across the Mid-West for networking functions. This consisted of

strategy, engineering, implementation, and support functions.

Significant Accomplishments:

• Engineered and implemented state of the art Call Center including applications.

• Designed and implemented MPLS data network with Cisco equipment.

• Researched and deployed network security architecture for business portal.

• Delivered $15 million in savings through numerous initiatives.

• Provided network consultancy on Business projects for Insurance, Club and Financial initiatives.

• Deployed Avaya PBX solutions for major Call Centers and Headquarters environments providing

substantial savings and feature improvements.

Unisys Corporation, Plymouth, Mi. 1989 – 2001

Worldwide company that designs, builds, and manages mission-critical environments for businesses

and governments. Areas of Focus: Security, Data Center Transformation and Outsourcing,

End User Outsourcing and Support Services, Application Modernization and Outsourcing.

Director Field Support Management (North American Theatre) 2000 – 2001

I was responsible for delivering I.T. products and services to 150 North American field sites. Led

geographically dispersed 20 member team handling local site voice/data technical support. I also had

Account Management group addressing I.T. needs for those sites.

Significant Accomplishments:

• Initiated equipment acquisition and staff training programs that reduced network costs for voice

related services by over $1 million dollars annually.

• Reduced service delivery time by 25% and improved on-time service delivery from 30% to 98% by

streamlining customer procedures.

• Led efforts to upgrade LAN infrastructure from hubs to switching in key major sites increasing

dramatically the throughput to the desktop.

Director Network Implementation 1996 – 1999

I directed 40 person group providing network standard engineering solutions, implementation and on-

going data support. Negotiated major contracts and maintained high level vendor SLA’s. I had

responsibility for a 15 million dollar budget.

Significant Accomplishments:

• Re-engineered network implementation activity providing detailed service level agreements with our

vendors and established service meetings with details. Led the effort to go to electronic ordering

tools that improved the provisioning management time by over 40%.

• Initiated second level support team (7 X 24 365-day coverage) reducing M.T.T.R. by 50%.

Established training/procedures resulting in call close rate improvement from 60-80%.

• Implemented and supported network to transition data network from Timeplex to Cisco Frame Relay

technology. Reduced costs by $3 million dollars annually.

• Key leader on expediting new technologies to the company such as ATM, VPN, Frame Relay, and

SONET rings.

Director Transport Services 1992 – 1995

3

I directed 30+ person technical groups that were responsible for engineering, implementation, and support

of all wide area telecommunications services.

Significant Accomplishments:

• Re-engineered the major communications hub from Detroit to Plymouth, Mi. This consisted of

moving International services for Europe, India, Australia and Latin America.

• Established Provisioning Management group which saved over $2 million dollars the first year.

Established internal/external processes that reduced turnaround time by 35%.

• Built and deployed follow-the-sun Technology Operations Centers in England, Australia and the

United States. This initiative established service level metrics and agreements with detailed

performance penalties. Saved $1 million annually.

• Key subject matter expert in establishment of a 3 year $40 million dollar contract for voice and data

services.

Director Telecommunications Services 1989 – 1991

I directed a 30 person technical group providing data network hardware implementation and support for

worldwide networks.

Significant Accomplishments:

• Designed, implemented and supported TDM WAN/LAN networks for the data center consolidation

program. This project saved $70 million annually.

• Led the deployment team for new WAN technologies with NET and Timeplex equipment.

• Defined procedures for telecommunications activities building a portfolio for all products and

services. Collaborated detailed document for the Chairman’s Total Quality Award.

EDUCATION

• Eastern Michigan University, B.B.A., Computer Systems Major 1986

• ITIL V3 Foundations Certified

AFFILIATIONS

International Alliance of Avaya Users (INAAU)

AT&T User Group (FOCUS)

TECHNOLOGY KNOWLEDGE

HEAT, Connectwise and Remedy ticketing systems. VoIP, SONET, ATM / Frame Relay, Fiber Optics,

DS3, DS1, OC3, ISDN PRI, BRI, MPLS and AVPN WAN, Nortel LAN switches, Nortel/Avaya PBX’s,

Network Security firewalls/load balancers, HP Procurve, HP/Lanier MFP’s, Cymponix Content Filter,

Citrix, Video Conferencing Systems, Remote Access, DSL, HP Openview, Wireless Broadband, Wi-Fi,

Cisco routers/switches/accelerators. AT&T Business Direct Web Site, Solarwinds, CiscoWorks2000.

Avaya Site Administration (ASA), AT&T Route-It, CNMS, NetMRI, Network Physics, Nortel Contivity

client, Nortel PBX’s, Call Pilot VM, RSA SecurID FOB’s, F5 Firepass SSL VPN AT&T Global

Transaction Network (GTN), Intelligent Contact Manager (ICM), CTI Integration (Clarify), Intervoice

IVR and Adtran Muxes, Cisco PIX firewall.

COMPUTER SKILLS

2007 MS Word, MS Excel, MS Project, Power Point, Visio, Outlook, Access.

RECOGNITION AND REWARDS

• AAA Gold Award for Cisco WAAS (Branch) Project.

• AAA Gold Award for MPLS Network Project

4

• Sigma Award for Data Center Consolidation Project

5

Contact this candidate