Customer Service Sap

Huong (Christie) Nguyen

**** ***** ******* #** *******, Texas 77042 E: abh8wo@r.postjobfree.com P: 713-***-****

SUMMARY OF QUALIFICATIONS

o SAP 4.7/ECC 6.0 – 10+ yrs (SD, MM, FI/CO) & 4+ yrs of those 10 - functional (SD, SM, MM, CRM)

o SAP Training & Documentation – SD, MM, FI/CO, HR, IS-U/CCS, CRM

o SAP Testing – SD, MM, FI/CO, HR, CRM

o SAP Configuration – SD (pricing, sales org, customer), MM (material, plant, vendor)

Experience -

SAP (CRM/SD/OF) Consultant – Baker Hughes 07/10 - Present

• CRM/SD/OF support for PMG (Pipeline Management Group) project with Go Live on Nov. 2nd.

• Developing training and testing material and data. Training of process specialist and end users.

• Documentation of As Is and To Be.

• MDL (mock data load) and PDL (production data load) maintenance and upload.

• Configuration and set up of service and materials/rentals, rates, work centers, and PC/CC.

Owner/Pastry Chef – Sweet Splurge 04/09 -

Present

SAP Trainer/Developer (IS-U/CCS) – City of Dallas 04/10 – 07/10

• Training scope including master data, customer service, contract accounting, device management,

workflow/workbench, and billing/invoicing.

• Creating work instructions, course outlines, exercises, proficiency tests, testing data,

PowerPoint presentations, and recording simulations using InfoPak.

• Work coinciding with end users, SMEs, and the business support team to maintain updated

processes and training material.

• Physical yearend inventory – developing solutions to minimize discrepancy and streamlining

processes.

• Liens & Loans - requirements gathering, documenting enhancements, and generating set standards

for all departments.

Business Analyst – Brock Enterprises 10/08 – 02/09

• Part of SAP Implementation Team and SME for Brock. Hired as FT after fulfilling contract.

• Continuation of unit and integration testing of end to end processes for second roll out (from HR -

hiring an employee to SM/SD - recording service hours and invoicing to FI/CO - payment and

applying to cost center).

• Collaborated in restructuring, redesigning, organizing, analysis, and conversion of the legacy

system.

• Constructed company master forms and process flows.

• Worked with remaining SAP (SM) Team to finalize pricing/per diem & recording of labor &

equipment hours design.

• Managed material master & master data (rental/leased equipment & codes for per diem & best rate

calculations).

• Learned business processes and Brock Data Management System (BDMS).

SAP (SM/SD) Functional Consultant – IBM 03/08 – 10/08

• SAP implementation for company in Service Industry (Brock Enterprise) using ASAP methodology.

• Participated in As Is and To Be documentation, gap analysis, and requirements gathering.

Huong (Christie) Nguyen

• Developed BPPs, integration test scripts, and functional specs for enhancements and reports

(RICEF).

• Unit and integration testing end to end (from hiring employee to invoicing/payment). Conducted two

sets of UAT.

• Produced test data, training documentation & assisted with training decks for SD & MM.

• Created UPerform simulations and documentation. UPerform administrator and author.

• Trained the trainer & small groups on SM/SD/MM (contract/equipment set up to time entry to work

orders).

• Pricing configuration within IMG and maintained custom tables. Transports from sandbox to

testing environment.

• Mapped work process for each SAP role and delivered for standardization.

• Directly worked with technical team to create and tweak enhancements and reports.

• Headed contract conversions mapped of legacy data and did variant configuration.

• Knowledge and use of LSMW and Solution Manager.

• Temporary project management assistant and network administrator.

• Had good communication and professional rapport with the client.

SAP (SD/MM) Support Analyst - National Oilwell Varco 02/06 – 03/08

Developed systems requirements, new functionality, tested, and defined support procedures to meet

•

business requirements.

Implemented configuration changes and maintained business solutions under multiple deadlines.

•

Unit/integration/interface/regression tests and debug of SAP functions within DEV & QAS.

•

Interface mapping (XML & IDoc) for Samson and Transocean.

•

Documentation of test scripts, scenarios, process changes, solutions, and improvements for

•

quote-to cash/order-to-cash (Purch Reqs and POs).

Maintained condition types, determinations, master data, customer data, ship-to/bill-to, and

•

BOMs (variant configuration).

Created training documentation for field and sales use (QTC/O2C & P2P) and trained groups of

•

end users (SD/MM) and customers before Go Live. Post implementation support.

International travel to Dubai & Macae to train end users and support team in business processes

•

for Scorpion Offshore.

PDA (bar coding), POD/BOL, and web based ATP set up/training for rig store.

•

Functional work with FI/CO, MM, operations team, & technical (ABAP) team.

•

Handled daily EDI / B2B transactions, resolved problems, and manage errors for integrated

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vendors, customers, and third party (i.e. freight forwarders CEVA) accounts.

Resolved MM and MIT (material in transit) issues with our international locations.

•

Super user and Level II support for SAP Help Desk (SD issues).

•

Recruited to join Information Systems Department by the Director of the department in Distribution

•

division.

Inter-company A/P Supervisor - National Oilwell Varco 02/02 – 02/06

• Sole person managing and handling Inter-company until I/C A/P group

was created.

• Hired, managed, trained (FI – invoice processing), conducted

reviews, and supervised 8 employees.

• Reduced outstanding open payables from 120M to 60M within less

than a year.

• Processed and reconciled over $15M+ in Inter-company invoices

monthly (including international locals).

• Cleared and handled over 25+ inter-company vendor accounts.

• Developed new processes and reports within SilCom (silent commerce) to

manage I/C billings.

Huong (Christie) Nguyen

• Communicated with cross company sales people/plant managers directly

to resolve I/C issues.

• Implemented MIT (material in transit) process to streamline Inter-

company A/P.

• Posted journal entries, maintained G/L, and balanced cost centers as back

up.

• Worked closely with the SAP FI/CO functional team to ensure proper set

up and solutions for enhancements.

* All positions located in Houston; except SAP Trainer/Developer position held in Dallas.

** References and employment prior to 2002 available upon request.

SKILLS – MS Excel, Word, Access, Project, PowerPoint, Visio, & Outlook, SnagIt, Lotus Notes, InfoPak,

UPerform, Photoshop, 10 Key, QuickBooks & fluent in Vietnamese

Education – SAP MM/pp Course – Houston Community College

BS of Psychology – University of Houston

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