Sales Customer Service

Frank Musso

– Amherst, NY ***** 716-***-****

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Objective: To apply my sales and leadership experience, and business acumen in a sales

position with potential for unlimited growth and opportunity. Key skills include maximizing

sales, generating leads, identifying and fostering new sales opportunities, managing client

relationships, and adapting to industry changes. I have excellent communication skills and

a proven track record of achieving and exceeding a sales target.

PROFESSIONAL EXPERIENCE

SUPERMEDIA INC/ IDEARCMEDIA INC/ VERIZON YELLOW PAGES – AMHERST,NY

Outside Sales Media Consultant – 4/30/2006-9/14/2010

Responsible for business to business sales performance, maintaining and increasing

existing clients and preparing and delivering sales proposals. Successfully facilitated sales

development of new and emerging digital and print products. Daily responsibilities

included cold-calling, stopping-in on new businesses, generating new sales opportunities,

and strengthening relationships with existing clients. Responsible for selling four

platforms within the company: Yellow Pages, Internet, Direct Mail & EveryCarListed.com.

• 2010 – Ranked Number 1 in the Country out of 3500 Sales Reps

• 2010 YTD New Business Sold $237,996

• 2009 Top Multi-product Sales Net Performer $159,120

• 2009 Top Premise Sales Performer

• 2009 O.B.O.E. Award -Outstanding Believer of Electronic, Top Client Penetration for Internet

Products

• 2009 Top New Business performer Erie County Canvas $91,440

• 2008 Top Multi-product Sales Net Performer. $ 267,252 Sales Net

• 2008 Top Print Net Performer Erie County Canvas $93,276

• 2008 Top Print New Business Performer Erie County Canvas $104,784

• 2008 Top Superpages.com Sales Performer Erie County Canvas $144,600

• 2007 Top Multi-product Sales Net Performer $288,060 Sales Net

• 2007 Top Superpages.com growth 444%

• 2007 #1 in the country superpages.com pay -for -call sales

• 2007 Top Premise Sales Performer

• 2006 Rookie of the year

• 2006 Top Erie County Canvas New Business Performer

Musso Plumbing & Heating Inc. - Clarence, NY

Manager 1/20/2003- 4/15/2006

Commercial and retail sales and business management. Supervised and managed fifteen

employees. Duties included, but not limited to sales, sales training, and utilizing strategic selling

methodology for closing and negotiation. Responsible for hiring applicants and conducting annual

employee reviews. Facilitated and maintained relationships with a variety of supplier

representatives. Organized job scheduling, assisted with business expenditures and daily finances.

Handled daily customer service needs..

• Increased Gross sales from 1 million to 2.2 million.

• Closed large contracts with Tops, Fuddruckers, Walden Galleria Mall, Hunt Real

Estate

Musso Plumbing & Heating Inc. - Clarence, NY

Sales Representative 6/23/2001-1/19/2003

Prospecting of new clients and servicing existing client’s accounts with suggestive selling

techniques that helped increase overall sales volume. Provided dependable

customer service and helped to foster the company’s overall growth and

development.

EDUCATION

Bryant and Stratton College, Amherst, NY

A.D. in Business Management May 2006

Cumulative G.P.A 3.70

National Honor Society

REFERENCES

References provided upon request.

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