Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Lake Charles, LA, 70607
Posted:
November 05, 2010

Contact this candidate

Resume:

**** ********* *** # 103*-***-***- ****

Lake Charles, La. 70607 abh8wf@r.postjobfree.com

Jamie Walker

Objective maintain a level of excellence in childcare by staying current

with

Licensing regulations, QRS, and company guidelines and procedures.

To also pass on the experience and training that I have received to

Others.

Education 1997 Alumni of Glen Oaks High School

Baton Rouge

1998 - 1999 Southern University

Baton Rouge, La

Professional Director of Kindercare Learning Center

4630 Nelson Road

Lake Charles, La.

70605

December 5, 2009 - current

As School Director I oversee and manage the daily

activities, operations and overall success of a

school. In addition to ensuring complete compliance with

all company policies, procedures state licensing standards

and all applicable laws, I provide and educational,

supporting, nurturing environment for children, families

and staff. The overall financial success, employee growth

and development, customer service, marketing, and facility

maintenance all rest with my position. In this position I

maintain strong leadership, excellent communication skills

with families and staff and be team oriented. I supervise

and train staff, recruit, coach and hire qualified

personnel. I also am responsible for motivating staff and

familes by creating a work environment that values child

development.

Pre- k Teacher, Program Specialist

`Kindercare learning Center

April 2008 -

November 30, 2009

At Kinder Care I was the Pre K teacher and program

Specialist. My classroom was filled with up to 22

ambitious 3 to 4 year olds. As lead teacher my job was to

make sure that my students were ready for kindergarten. I

followed a very direct curriculum that guided my teaching. I

combined the curriculum as well as my knowledge and training to

teach my students. Social communication, Arts and crafts,

reading, writing, verbal communication, sensory computer

music, math and much more was addressed everyday. I also

guided my assistant in daily activities. Everything that was

addressed in class was logged and reported to parents on a

daily basis. It was displayed at eye level for the children to

observe and parents. Another exciting part of my job was to make

sure that the other classrooms were creating the

same environment as we did in pre k. I evaluated every

teacher by observing their interactions with their

students. I wanted to make sure that they were using the

curriculum at its best and also using the tools and supplies

that were provided. I gave suggestions, answered questions,

and also assisted in their classrooms. I made notes to be

later used during evaluation time and reported to my

center director. I also assisted with the federal food program

for the center and was the music teacher. With this position I

was also the closing manager.

Childcare provider/ Teacher

* Simple Pleasures Child care Baker, La. May 9,2005 -

July 20, 2007

* I was a progressing teacher for the one year old

classroom. Teaching them motor skills such as walking up

and down stairs, rolling balls to each other, hide and

seek with colorful objects, watch and play with puppets,

song and dance playtime, staking blocks, outside play

etc. I then moved to the three year old room where I

worked with the children with letter and number

recognition, days and months of the year, seasons,

recognizing their names and writing them, outside play

etc. I then moved to the infant room where I kept

record of all diaper changes and feedings for the

parents. I met all sanitary guidelines in the infant

room as well as making sure that they had plenty of

belly time to play. I also prepared breakfast, lunch

and snack for the children and cleaned up after each

meal; in addition to helping to maintain a clean and

safe environment throughout the center.

Director

Caring Hands Daycare & Learning Center

Baton Rouge, La June 2003 - May 2005

I provided caring hands to infants 6 weeks to age 4. I'm

responsible for day to day activities with the three to

four year olds, such as supervising outside play for

children, maintaining a healthy menu, cash handling,

payroll, record keeping of incoming and out going of

parents, lesson planning, maintaining a clean healthy

environment, providing an open door environment to parents.

I also trained teacher's on teacher parent relationships,

customer service, handling of children, licensing

regulations, and nutricious meal planning. I also had the

responsibility of payroll, hiring and terminating.

Store Manager

Dollar General

Baker La. September 2002 - May 2005

In the position of store manager I was responsible for over

seeing daily sales goals, and monthly goals for revenue,

making staff schedule, reducing shrink, marketing, customer

satisfaction, and staff training. I handled all issues

pertaining to growth, financial success and leading staff.

With approval from district manger I also hired and

terminated employees per my financial budget and if

termination was needed to maintain excellence in my

business. I was also responsible for creating a positive

work environment and training staff to be productive. I

handled payroll and any corporate reports pertaining to my

business.

Accreditations I have received The National Administrator Credential from

the National child Care Association, I obtained first aid

and CPR training, I oversee the federal food program at my

center, I have successfully completed a CDA course, I am a

member of CCAL, and I am registered with Pathways. I am

also a certified director with The Department of Social

Services. And I am a Pathways Trainer.

References Mrs. Collins

Simple Pleasures Childcare

1-225-***-****



Contact this candidate