Customer Service Human Resources

Mitchell J. McGrath

**** ******** ***** ********* #* ( Menomonie, Wisconsin 54751 ( 218 428

**** ( ********@**.*******.***

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An accomplished college senior, graduating in December, seeking a

position in the Human Resources field that will leverage my human resource

skills and educational background. Strengths include the ability to

interact with numerous individuals while multi-tasking and meeting the ever

changing demands associated with Human Resources and the customer service

field. Commended for my ability to motivate and lead employees, provide

exceptional customer service, and establish highly effective working

relationships.

EDUCATION

University of Wisconsin- Stout, December 2010

Menomonie,

Wisconsin

Bachelor of Science: Business Administration

Minor and Emphasis: Human Resource Management

Work experience

Target

Eau Claire, Wisconsin

Guest Service Attendant/ Guest Service Team Lead

November 2004- Present

. Provide outstanding leadership to a team of over forty members

. Promote a fast, fun, and friendly culture to customers and employees

. Maintained exceptional customer service skills

. Drive team members to be successful in all aspects of job

Honda of America Manufacturing

Marysville, Ohio

Human Resource Generalist Co-Op

January 2010-May 2010

. Provided Associate Relations support to over 15,000 Associates

. Conducted investigations regarding harassment, quality issues,

attendance, and other overall policies

. Counseled Associates on performance up to and including termination

. Provided answers to questions on health benefits, payroll, leave/FMLA,

and staffing

. Tracked and reported Associate Evaluations of over 8,000 Associates

using PeopleSoft Software

. Worked on several Honda projects that implemented new Honda HR

policies

Educational Experience

Relevant Courses: Activities:

. Employee Reward Systems ( Society of

Human Resource Management (2008-2010)

. Human Resource Management (

American Marketing Association (2007-2008)

. Employee Recruitment/ Selection ( Future Business

Leader of America (2003-2005)

. Principles of Management

. Training in Industries/Human Resources

Excellent References Available Upon Request

Contact this candidate