Customer Service Engineer
Resume:
Dear Sir/Madam:
Some might call me a passionate IT Professional because I love to identify
and solve a variety of technical problems. Whether providing end-user
support or working to solve a complex malfunction, I thoroughly enjoy the
many activities involved with day-to-day IT operations.
A recent behavioral assessment revealed that I am "inner-directed rather
than traditional-directed" and that I "bring fresh ideas for solving
problems." I see by your posting that you are seeking an individual who has
both the enthusiasm and hands-on skills to assume this important role.
As you can see from the enclosed resume, I offer comprehensive experience
in technical support and networking. My day-to-day output reflects a high
level of motivation, efficiency, and ability to meet any objective. I have
a proven ability to troubleshoot, perform under a minimum amount of
supervision, and demonstrate a high degree of initiative and good judgment.
I plan on continuing to take the appropriate certification exams until I
obtain MCITP: Enterprise Administrator and CCNP. While with former
employers, I successfully eliminated repetitive system crashes and
strengthened data quality by redefining existing operating systems and
upgrading software programs.
I believe my background provides the skills you require for this position.
I would welcome the opportunity for a personal interview to further discuss
my qualifications. Thank you for your time and consideration.
Sincerely,
Tou Yang
Enclosure
TOU YANG 252 Carl Cedar Hill Rd, Winder, GA 30680
[pic]
*********@*******.*** . Cellular 770-***-****
NETWORK ENGINEER / NETWORK TECHNICIAN / DESKTOP SUPPORT TECHNICIAN
Summary of Qualifications
. CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) with 2 years of network
technical experience in the IT field, emphasizing router and switching
. 3 years of experience in the computer industry as computer technical
specialist and support representative. Background includes user support,
systems installation, repair, maintenance, troubleshooting, problem
resolution, and purchasing new equipment
. MCTS Certified. Proficient in Windows-based environments, Internet,
and MS Office applications. Strong working knowledge of
Telecommunications Products and Services
. Excellent interpersonal and communication skills, outstanding
customer service
Computer Certifications
Cisco Certified Network Associate (CCNA), 2010
Windows Server 2008 Active Directory (MCTS), 2010
Windows 7, Configuration (MCTS), 2010
CompTIA Network+, 2010
CompTIA A+, 2010
Technical Skills
. Router/Switch configuration of interfaces, static/dynamic routes,
tenet/SSH sessions, password implementation/recovery, extended ACLs,
VLANS, trunking, NAT, DHCP, Rip, Ripv2, EIGRP, OSPF on 2691 router, 3725
routers, 3750 switches
. Wireless Technologies - Access point and bridge configuration.
Wireless network scheme considerations device placement, signal strength,
security measures
. Microsoft Windows Server 2003 & 2008 - Managing and maintaining a
server environment, using Active Directory for user and group accounts,
file access, device managing, and server administration
Experience
DaVita, Atlanta, GA 2008 to 2010
Field Service Technician
. Performed Server 20008 network administration task including managing
Users, Groups, Security, Printers, Data backup, and other shared resource
. Installed Windows XP Professional and performed minor repairs to Dell
& HP desktops
. Implemented hardware installation, integrating, troubleshooting
support. Detail knowledge of switches, routers, hubs, servers, NIC,
Tapes, I/O, RAID solutions, Ethernet, CAT 5e cabling
. Used Norton antivirus, McAfee, Webroot AntiSpyWare, and Spybot to
scan memory, hard drive, and network drive for viruses and spyware
. Troubleshoot driver / hardware issues by using safe mode, Remote
Desktop, and Remote Assistance
. Maintained various equipment and apparatus, such as 2008K
Hemodialysis, patient monitored, electrocardiographs, defibrillators,
weight scale, and blood pressure monitor
Rockdale Medical Center, Rockdale, GA 2007 to 2008
Intern-Clinical/Network Engineer
. Provided Windows 2000 & Windows XP technical assistance to client,
assisting with network access, printing, and application software
operation
. Established and administered network physical layer including Cisco
3725 routers, Cisco Catalyst 3750, gateways, servers, NICs and cabling
. Performed test & Configure HP Thin Client & troubleshot and resolved
account lockouts
. Inspected and tested malfunctioning medical and related equipment,
using test and analysis instruments and following manufacturers'
specifications
. Maintained documentation of all service record and track user calls
and e-mails repair request
Automation, Duluth, GA 2006 to 2007
Temporary Technician
. Installed and Configured operating systems in client/server including
Windows 2000 & 2003 Server, Windows 2000 Professional, and Windows XP
. Assembled computer systems and according to engineering data and
knowledge of electrical principles, using hand tools and measuring
instruments
. Documented inspections, maintenance, repair work, and failures in
maintenance logs
. Assisted engineers and technicians by testing components, performing
testability analysis, to support configuration management of electronic
systems and associated equipment
Computer Generated Solutions, Atlanta, GA 2003 to 2004
Helpdesk Analyst
. Monitored help desk phone providing outstanding customer support on
Windows 2000 & Windows XP
. Supported post installations & migration issues after Windows XP
deployment
. Read technical manuals, conferred with users, and conducted computer
diagnostics to determine nature of problems and provide technical
assistance
. Opened, investigated, resolved and closed new and pending trouble
tickets
. Troubleshot Internet explorer and Outlook express issues
Education
DeVry University, Atlanta, GA 2008
B.S., Biomedical Engineering
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