Quality Assurance Project Manager

Allyson Smith

El Cajon, California 619-***-**** (Home) 619-***-**** (Cell) (

abh8vc@r.postjobfree.com

SENIOR TECHNICAL WRITER

Detail-oriented and highly knowledgeable professional with a Master's

degree and more than 12 years' experience creating vital print and

electronic technical documentation covering a broad range of operations and

information for top biotech, pharmaceutical, telecom, and software

companies. Possess outstanding knowledge of numerous technologies, enabling

smooth integration into new environments and the ability to deliver complex

and high-priority materials. Unique and comprehensive background includes

system administration, business analysis, and project management, with a

recognized ability to support and advance goals and deliver consistently

strong results.

Technical Writing & Editing ( Documentation ( User Guides & Training (

Product/Program Design & Testing ( Quality Assurance, Validation & Audits

( Business Analysis ( Project Management ( Communication & Collaboration (

Content Management ( Regulatory Compliance

PROFESSIONAL HISTORY

ILLUMINA, INC., San Diego, California ( 2008-Present (full-time and

contract roles)

Global genetic research leader providing innovative solutions for DNA, RNA,

and protein analysis

SENIOR TECHNICAL WRITER/CHANGE CONTROL COORDINATOR

Author a variety of documentation in contract and full-time roles, using

Microsoft and Adobe tools, and prepare files for print and online

production. Additionally, compose and deliver core ancillary documents,

from molecular biochemistry work instructions and standard operating

procedures to material specs and templates. In current position (contract

role), use Oracle's Agile Product Lifecycle Management application to

shepherd reagents through production process.

< Promoted to full-time position following successful completion of

contract work, the creation of a 300-page field service manual for a

bioassay laser detection system.

< Wrote key genomic sequencing documentation that enabled research

scientists to conduct various types of sequencing, leading to greater

understanding of disease mechanisms and enabling development of

customized therapies.

< Advanced reagent production department efforts, in short 10-month

timeframe, by slashing a backlog of 200 change control requests.

< Nominated for "Illumina Values Award" in 2010 in recognition of

outstanding work ethic and dedication.

QUALCOMM, San Diego, California ( 2007-2008 & 1999-2000 (temp. assignments)

Leading wireless telecommunications research and development company

ASSOCIATE TECHNICAL EDITOR (2007-2008)

Ensured integrity of complex and highly-detailed documentation, by

overseeing preparation and checking for accuracy and quality, within the

QUALCOMM CDMA Technologies (QCT) Technical Publications Group.

< Drove adherence to department style and process guides through editing

of ASIC hardware engineering documents (2007-2008) that supported design

teams in delivery of cutting edge hardware and software products across

multiple wireless standards/protocols.

TECHNICAL WRITER (1999-2000)

Contributed to group effort in large-scale documentation project, and

recorded engineering test results to preserve outcomes.

< Played key role in successful completion of an 8-volume documentation

set for Globalstar telecommunications satellite system, teaming with

group of 30 technical writers, illustrators, and desktop publishers

(1999-2000).

< Authored procedures and information materials for satellite antenna

operation - documentation included glossaries, indexes, screen captures,

digital photos, and drawings (1999-2000).

ELAN PHARMACEUTICALS, San Diego, California ( 2004-2007

Pioneer in neuroscience advances and cutting-edge drug delivery

technologies

SYSTEMS ANALYST/SENIOR TECHNICAL WRITER

Advanced regulatory submission systems supports through development of

critical installation, operation and performance qualification test

protocols, as well as user and functional requirements specifications.

Delivered documentation that covered a range of technical and business

areas, including regression test scripts, summary reports, risk

assessments, work instructions, customer surveys, SOPs, service level

agreements, MS Word templates, user training manuals, and reference

guides.

Continued...

ALLYSON SMITH ( Page 2 ( abh8vc@r.postjobfree.com

ELAN PHARMACEUTICALS, continued

< Achieved significant improvements to search and retrieval of information

though creation of a new document infrastructure system that both

managed and archived validation documents.

< Optimized understanding and utilization of proprietary SOP management

system through design of instructional materials, development of

curriculum, and delivery of training to 200 UK and US users.

< Provided customer support and performed quality assurance testing for

research and development applications used to create hard-copy and

electronic regulatory submissions, including Documentum, CoreDossier,

and eCTDXPress.

< Received an Award of Excellence for "dedication and thoroughness on the

Clinical EDMS project."

MITCHELL INTERNATIONAL, San Diego, California ( 2002-2003 (temporary

assignment)

SENIOR TECHNICAL WRITER

Supported key operations through creation and development of online help

systems for automobile collision estimating applications (using RoboHelp),

as well as hard-copy documentation (using FrameMaker). Employed Paintshop

Pro and Photoshop to capture, edit, and incorporate graphics.

NCR CORPORATION, San Diego, California ( 2000-2001 (temporary assignment)

SENIOR TECHNICAL WRITER

Drove information gathering efforts by composing and editing content

(paper/electronic) for Teradata retail, manufacturing, and travel data

mining applications by using FrameMaker, Acrobat, WebWorks Publisher,

Visio, and multiple graphics editing programs.

< Updated legacy documentation from FrameMaker to XML.

< Created and ensured optimal success of new learning products for data

warehousing/mining applications by interviewing and incorporating input

from key subject matter experts at all stages, from concept through to

final production.

HEWLETT-PACKARD, San Diego, California ( 1997-1999 (temporary assignment)

TECHNICAL WRITER/QA ANALYST

< Designed and performed quality assurance analysis for a variety of

international learning products for HP All-in-One multi-function

devices, including user guides, setup posters, Read Me files, and

fliers.

< Gained critical experience and expertise in writing documentation for

translation to multiple languages.

CAREER NOTE: Previous roles as Business Analyst for COMSI, INC., and

Project Manager for Solution Systems, Inc.

EDUCATION

Master of Science in Management Information Systems, Benedictine

University, Lisle, Illinois

Bachelor of Science in Business Administration, San Diego State University,

San Diego, California

TECHNICAL SKILLS

Documentum ( MS Office, Project & SharePoint ( Adobe FrameMaker, Acrobat &

Photoshop ( CoreDossier ( Visual SourceSafe

RoboHelp & RoboHTML ( WebWorks Publisher ( eCTDXPress ( ISIToolBox ( SnagIt

( MadCap Flare ( Social Networking Applications

TRAINING

Web page design ( RoboHELP ( Adobe FrameMaker 6.0 ( CoreDossier publishing

( Microsoft Project 2000

Medical terminology ( Documentum fundamentals ( Electronic submissions and

XML ( Forms design ( Arbortext (planned)

PROFESSIONAL AFFILIATIONS

Society for Technical Communication (Senior member, chapter volunteer, and

judge)

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