Sales Customer Service

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Qualifications Profile

Accomplished organizational-development professional with 11 years of

experience in project leadership, administration, inside sales, customer

service, and business-development; known for outstanding interpersonal,

organizational, and prioritization skills, including people-management know-

how that consistently elicits positive interaction with internal and

external clientele. Articulate communicator with dynamic and persuasive

presentation style as well as business acumen and finesse that includes

confidence, poise, and intelligence to voice practical, constructive, and

leading-edge ideas as client-partner and team member. Areas of expertise

include:

Outstanding Customer/Vendor General Accounting Customer Retention

Relations

Account Management Time Management Rapport Building

Professional History

Ohio Machinery Co DBA Ohio CAT ( Walton, KY

Service Clerk 2008-2010

. Perform a combination of routine calculating, posting, and verifying

orders to obtain primary financial data to be used for maintaining

budget control.

. Respond to customer and process parts orders while performing work

order maintenance.

. Organize all office communications and equipment.

. Handle cash, checks, credit-card receipts, and heavy equipment

inventory in compliance with policy; balance cash drawer; and manage

all accounts payable and receivables.

. Deal with processing of bi-weekly payroll for the Northern Kentucky

employees of the company.

. Perform inventory adjustments for parts, rental, and sales.

. Create quotations for parts and service.

Rental/Sales Coordinator 2005-2008

. Negotiated rental / sales agreements and ensured proper maintenance of

machine and attachment inventory.

. Shipping/Receiving

. Dispatching

. Handled accounts payables and receivables.

. Maintained customer relations by providing information in response to

customer inquiries about the equipment; resolved all complaints

encountered in prompt manner.

. Communicated and solely established steady customer base for North

Kentucky territory.

. Oversaw the bidding process with the customers for large equipment

rental.

Ohio Machinery Co DBA CON/AGG Machinery / Ohio CAT ( Cincinnati, OH /

Walton, KY

Service Clerk 1999-2005

. Led the development of high rate of recovered warranty dollars.

. Maintained all office communications and equipment; processed

purchasing orders and bi-weekly payroll for the Cincinnati employees

of the company.

. Carried out work order maintenance; created Machine Sales Bids; and

managed Warranty Claims.

Education

Bachelor's Degree in Business Administration (summa cum laude)

Concentration: Business Administration (GPA: 3.92)

American Inter-Continental University, Atlanta, GA (2003 - 2004)

Relevant Coursework: Business Analysis, Operations and Project Management,

Human Resources, Managerial Accounting, Entrepreneurship, Business

Development, Information Technologies, Trade and Finance, and Management

Bachelor's Degree in Business Marketing (summa cum laude)

Concentration: Marketing (GPA: 3.94)

American Inter-Continental University, Atlanta, GA (2003 - 2004)

Relevant Coursework: Global Advertising, Business Presentations, Global

Marketing Management, Professional Selling, Public Relations, E-Commerce,

Advanced Marketing

Accounting Major

Southern Ohio College - Fairfield, OH

Fall 2001

Professional Training

Six Sigma Yellow Belt Certification

2005

Caterpillar - Clayton, NC

Machine & Attachment Familiarization

2005

Signature Worldwide Business & Training Solutions

Improving Customer Service Relations

2005-2007

Technical Skills

Windows 95/XP/Vista/7 Microsoft Office 1997/2003/2007 MS Works MS

Outlook Photoshop Suite

DBSi (Dealer Business System) Caterpillar SIS (Service Information

Systems)

Caterpillar STW (Service Technician Workbench) Caterpillar SIMSi (Service

Information Management System) COGNOS Sales Link

References

Employer References

James 'Bo' Webb

Product Support Manager

Ohio CAT

158 Dozer Drive

Walton, KY 41094

Phone: 859-***-****

David M. Maggard

Product Support Manager

Ohio CAT

11330 Mosteller Road

Cincinnati, OH 45241

Phone: 513-***-****

Greg Meehan

Sales Representative

Ohio CAT

158 Dozer Drive

Walton, KY 41094

Phone: 513-***-****

Contact this candidate