Keith L. Vliem

*** ****** *****

Wilmington, NC *8403

Cell: 910-***-****

abh8s5@r.postjobfree.com

Employment

**** ** **** ********** ************* Airport

Maintenance Technician

. Perform miscellaneous maintenance duties as needed (light duty

plumbing, painting, install and replace street signage, assist

mechanic and electrician as needed).

. Respond to calls from airport tenants (U.S. Customs, airlines,

restaurant, rental car companies, fixed base operators, USA

Parking) and airport personnel.

. Assist landscaping specialist; cut grass with equipment ranging

from a push mower to a 120 hp tractor. Use backhoe, weed eater,

edger, leaf blower, weed killer, rakes and shovels as necessary

to help maintain a groomed look to the airport grounds.

. Work with and supervise inmates on work release from the North

Carolina Correctional Facility in Wilmington.

2005 to 2007 Brady Trane Incorporated

Inside Sales Representative-Parts

. Consult with customers (technicians and maintenance personnel)

to select HVAC replacement parts, equipment and supplies over

the phone and at the counter.

. Quote equipment and parts, price and availability to customers.

. Provide technical and trouble shooting assistance.

. Respond to customers inquires, questions or complaints regarding

products.

. Responsible for warranty administration on all parts.

. Determine best method to resolve problems to ensure customer

satisfaction and company adherence to policies.

. Research and explain equipment design specification to customers

as needed.

. Fill equipment and parts orders and expedite through Trane and

outside vendors as necessary.

. Continuous use of four corporate and one in-house mainframe

software systems as well as Microsoft products.

1994 to 2005 Trane West Michigan

Equipment Project Manager (2003 to 2005)

. Responsible for the optimization/validation of primarily

commercial HVAC equipment by reviewing plans, specifications,

original estimate and proposal. Specifics included size,

configuration, performance, voltage, options, etc. of each piece

of equipment.

. Evaluate potential cost savings and/or cost problems that will

occur on various projects.

. Maintain customer satisfaction by investigating concerns,

implementing corrective action, communicating with customers and

their representatives, including design engineers, mechanical

contractors, other trades, subcontractors, and field support

staff.

. Enter and release equipment orders and purchase orders.

Inside Sales Representative-Parts (1998 to 2002)

. Same as general job description for Brady Trane Parts plus;

generate end of day reports for sales and inventory figures.

Project Estimator (1994 to 1998)

. Prepare "take-offs" from mechanical plans.

. Review plan equipment schedules, configurations and

specifications to insure systems are properly engineered.

. Accurately size and select Trane equipment.

. Produce equipment price packages from blueprints for negotiated

and plan/spec jobs.

. Generate sales proposals.

. Served as instructor for team building program, "Shared Values".

2002 to 2003 Perfect Comfort Incorporated (Schaafsma Heating

Company)

Warehouse/Inventory Coordinator

. Maintain stock levels to facilitate emergency heating and air

conditioning equipment replacements.

. Consolidate three warehouses into two. Perform organizational

and structural modifications (construction) to accommodate

reduction in available space.

. Develop spreadsheet to speed up processes and improve accuracy

when compiling bills of material for new house construction.

Also, developed template to aid in transacting material in and

out of warehouse stock.

. Parts consultant for walk-in and phone-in customers.

. Assist installers at the jobsite as needed.

. Miscellaneous activities as required (thread gas pipe, fabricate

basic sheet metal fittings for walk-in customers, snow blow

sidewalks and customer service entrance/parking, etc.).

. Tool room coordinator.

1989 to 1993 Benteler Industries (tier one automotive

manufacturer/supplier)

Production Scheduler/Inventory Controller

. Monitored flow of production materials in combination with plant

reporting to uncover inaccuracies with inventory and direct

labor efficiencies.

. Continuously improved inventory accuracy through training and

education of production personnel as well as cycle counting.

. Issued material releases for raw material and purchased

components through use of MRP reports.

. Scheduled production and manpower for ten-station assembly line.

. Customer contact for related end items (primarily General

Motors).

. Performed adjustments to inventory accounts as a result of cycle

counts, usage variances and testing.

. Shipped product off site to modify, repair or rework. Tracked

progress to insure build schedules were maintained.

Education/Certification

Western Michigan University; Bachelor of Arts-Finance/Marketing & General

Business. 1983

Flight Incorporated; Orlando, Florida, Private pilot's license. Status;

inactive. 1986

Grand Rapids Community College; Associates in Applied Science-emphasis in

HVACR. 1994

Trane West Michigan; Ten classes successfully completed through Trane Self-

Study Program.

Forklift certification. Refrigerant transition and recovery certification

- "universal".

Wilmington International Airport; Three FEMA independent study courses for

airport related incidents.

Background check completed to acquire background security clearance.

Contact this candidate