Customer Service Administrative Assistant

Tisha R. Lee

*** **** ****

Warner Robins, GA ***88

Cell: 478-***-****

Email: *****.*****@*****.***

OBJECTIVE

Multifaceted, seasoned professional that is extremely motivated

and educated for a career in project or office management. Driven to

become as successful in my new career as I have been in my previous

positions. Eager to use my proven skills in attention to detail,

organization, oral and written communication, and thorough follow-

through to contribute to a company's growth and progress.

EDUCATION

Bachelors of Business Administration, Kennesaw State University,

Kennesaw, GA

Associates of Arts, Daytona Beach Community College, Daytona Beach, FL

PROFESSIONAL COMPETENCIES

Microsoft Office

. Word, Excel, PowerPoint, Visio, Publisher, Outlook,

Internet Research Applications

Office Hardware

. Intermediate personal computer, photocopier, fax machine,

scanners

EXPERIENCE

Eagle Systems and Services, Inc., Robins AFB, GA

Eagle Systems and Services, Inc. specializes in training services and

integrated logistics support services and currently provides client-

focused solutions in over 33 locations across the United States and

abroad.

08/08 to 09/10 Test Administrator

Operated and maintained voluntary education testing programs and services

for HQ USAF, HQ AFMC, and DANTES in accordance regulations and the DANTES

Examination Program Handbook (DEPH) Volumes I and II; Air Force Institute

of Advanced Distance Learning (AFIADL); requirements of stated school

policy and guidance; and requirements of the E-Testing Student and Test

Control Officer's Guide.

Provided DANTES-sponsored training for all test administrators and

proctors.

Conducted testing in a manner to preclude potential or actual compromise of

test materials

Prepared report of loss, potential or actual compromise of any test

material, test irregularities, and submit a report approved by Test Control

Officer (TCO)/Alternate Test Control Officer (ATCO) to the responsible

agency.

Ensured all test materials were available to students and that all test

materials were stored and accounted for as required by the educational

institution or test agency.

Coordinated with the Unit Training Manager (UTM) and TCO the return of

damaged, unused, or outdated controlled tests prior to destruction or

submission to the responsible agency

Conducted inventories and prepared reports for the TCO on a monthly and

quarterly basis with DANTES, and a monthly and quarterly basis with AFIADL.

Scheduled, administered and conducted testing sessions (scheduled and

emergency) in accordance with the schedule approved by the Education

Services Officer (ESO).

Administered over 2500 tests in the 2008-2009 fiscal year.

Graduate School, USDA, Robins AFB, GA

Graduate School, USDA is a non-appropriated fund instrumentality

(NAFI) government entity created 85 years ago by the U.S. Department

of Agriculture to provide adult continuing education.

08/07 to 08/08 Customer Service Specialist

. First point of contact for military and civil service customers at

the Base Education and Training Office located at Robins Air Force

Base.

. Provided answers to general education and training questions to

customer both in person and via phone. Directed customers to the

correct point of contact to resolve their questions.

. Entered previous training and education for Civil Service employees

to update their government career briefs.

. Facilitated the completion of the Newcomers' Processing Course to

ensure all new employees received credit for attending and

completing computer-based training

Pierce Parts & Service, Macon, GA

Pierce Parts & Service is a service leader in the restaurant equipment

service industry.

10/06 to 08/07 Administrative Assistant

Responsible for compiling re-certification packet required maintaining

competitive in the restaurant equipment repair industry.

Responsible for researching and correcting billing questions in a

speedy and efficient manner.

Answered multi-line switchboard for all dispatchers within the

company.

Entered, printed, and mailed invoices to over 50 customers daily

totally over $15,000 invoiced daily.

Created and maintained spreadsheet to track over $3 million in sales

annually

OfficeTeam, Macon, GA

OfficeTeam is the world's largest specialized temporary staffing

service for administrative professionals.

09/06 to 10/06 Receptionist (Temporary Position)

. Keyed confidential information into company database and maintained

confidential files

. Answered multi-line phone

. Served as first contact for office visitors; oversaw the completion

of personnel files and paperwork required for employment.

Express Personnel Services, Macon, GA

Express Personnel Services provides jobs, staffing solutions and

franchising opportunities throughout the United States and in Canada

and South Africa.

06/06 to 09/06 Customer Service/Office Support (Temporary Position)

Dispatched service technicians to customer locations

Served as primary contact with customers regarding billing, payments,

and truck service schedules

Organized service office and files to create a more user-friendly work

environment

Performed accounts receivable calls and collected over $8000 in past

due accounts.

EarthLink, Atlanta, GA

As the nation's next generation Internet service provider, Atlanta-

based EarthLink has earned an award-winning reputation for outstanding

customer service and its suite of online products and services.

08/04 to 06/06 Senior Administrative Assistant

. Organized and facilitated the space planning for 100+ employees

. Planned meetings including booking conference rooms, arranging a

conference bridge for remote participants, escorting visitors,

arranging lunch, printing any materials needed for presentation,

etc. Plan department off-sites. Coordinated group activities such

as team lunches.

. Process transaction forms such as termination, manager change,

department change, job change, etc. Process invoices to ensure

prompt payment to suppliers. Responsible for verifying and

submitting hours for summer interns. Submitted job requisition

forms for managers

. Liaison to corporate functional departments to assist where needed

(other Administrative Assistants, Accounts Payable, Facilities and

Space Planning, Human Resources, Recruiting, Client Support,

Telecom Services)

. Maintained communication for 100+ employees

. Arranged passports and visas for employees traveling

internationally

04/03 to 08/04 Coordinator, Customer Optimization

. Participated in pilot program of a new expense reporting software

. Arranged travel for company employees when necessary including air,

car, and hotel

. Independently researched, analyzed, and compiled information to

prepare reports. Created ad hoc reports for department

. Updated department website to track work request progress

02/02 to 03/03 Administrative Coordinator

. Facilitated creation of direct billing with hotel. Allowed travel

to be book more easily. Acquired a discounted rate with hotel due

to length and number of stays anticipated. Saving the company

nearly $800 on one visit alone.

. Advanced in the company quickly: temp employee, permanent employee,

"supe-helper", asked to train new hire class, Administrative

Coordinator with 6 months of going permanent.

. Tracked customer support employees in the following capacities:

performance reviews, promotions, reclassifications, internal

transfers, warnings/coaching, and terminations.

EarthLink, Continued

. Assisted managers nationwide by creating and providing excel

spreadsheets containing their desired information. Coordinated

Customer Service department meetings: booked the conference room,

provided refreshments, purchased awards, and created award

certificates.

. Liaison with payroll department regarding processing payroll

increases, insuring quality and integrity of information, and

submitted overtime for customer support employees. Responsible for

verifying all temporary employees with TAC staffing and employees'

supervisors. Corresponded with TAC staffing and payroll for

approval of invoices regarding temporary employees to ensure

accuracy.

07/01 to 02/02 Senior Representative, Customer Service

. Served as primary resource person for fellow teammates on policies,

procedures, and problem solving which allowed team supervisor to

utilize her time more effectively.

. Fielded customer inquiries and answered routine questions

. Trained over 15 new employees on corporate systems and policies.

Increased expertise and promoted longevity of personnel staff thru

effective training.

Cooper and Company, Inc., d.b.a. Dakota Watch Co., Daytona Beach, FL &

Atlanta, GA

The Dakota Watch Company has been in the watch business since 1945.

With near 200 watch stores in regional malls, they have grown to be

one of America's largest watch retailers.

06/96 to 04/01 Store Manager

Built and maintained a solid customer base to establish the company in

a new market. Created flyers and coupons for customers using MS Word

and Publisher. Built solid working relationships with other

merchants.

Hired, trained, and disciplined employees according to the statutes of

the law.

Scheduled employees based on goals and previous sales as set by the

corporate office to continually increase company profitability,

maintained payroll percentages set by the corporate office.

Performed quarterly inventory involving more than $1000 of

merchandise.

References

Available upon request

Contact this candidate