Customer Service Manager
Resume:
Melissa Cochran
Warner Robins, GA 31088
*********@*****.***
Objective: To obtain employment in a fast paced office with opportunity to
utilize my strengths and skills obtained through 27 years of experience.
Functional Summary: Office Management, Customer Service, Accounts
Receivable, Accounts Payable, Data Entry, Document processing, Switchboard,
Report production, Scheduling, purchasing, payroll, training personnel,
dictaphone transcription
Employment:
Jul 2009 - Sep 2010
Hunt-Miller Insurance Agency, Inc., Warner Robins, GA
Customer Service Representative
Duties: Quoting insurance, Licensed Agent, policy changes, processing
underwriting document requirements, maintaining accurate records, assisting
policy holders with questions and payments, and other related duties as
applicable
Mar 2003 - Jul 2009
Macon Mortgage, Inc Macon, GA
Loan Processor / Office Manager / Loan Officer
Duties: Processing mortgages, closing mortgages, in-house mortgage
receivables manager, quality and compliance officer, customer service,
office management, and many other related duties as needed to assure a
compliant, smooth running operation
May 2002 - Feb 2003
Black Electrical Supply Greenville, SC
Accounting
Duties: Switchboard operator, accounts receivable, shipping & receiving,
balance sheets (ACH), purchasing, assisting comptroller, credit manager,
and accounts payable as needed
Temporary Mar 2002 - May 2002
Morgan Corporation Duncan, SC
Accounts Payable Clerk
Duties: Data Entry, posting to general ledger to print financials for GM,
cutting checks, setting up new vendors, matching fuel tickets ACH
statements and to vehicles, customer service
Feb 2001 - Feb 2002
Patholology Institute of Middle GA Warner Robins, GA
Account Specialist
Duties: Entering coded medical charges to produce insurance claims and
patient statements, posting insurance and patient payments received,
analyzing contractual adjustments, customer service
Sep 2000 - Feb 2001
Signs Now Warner Robins, GA
Office Manager
Duties: Counter Sales, Customer Service, purchasing supplies, payroll,
accounts receivable and payable, quality control, prioritizing and
scheduling jobs, set up computer system for entering orders online instead
of manually
Apr 1999 - Apr 2000
Acquisition Management, Inc Macon, GA
Collector
Duties: Collecting charged off accounts over the telephone and using skip
trace and collection software
Sep 1988 - Apr 1999
Wellington Synthetic Fibers, Inc. Leesville, SC
Manufacturers Sales Representative
Duties: Business to Business Sales, Marketing, Director of Inside
Telemarketing Division, Customer Service, Training, Coordinating customer
needs with manufacturing schedule and credit department.
May 1987 - Sep 1988
Ridge Spring Dental Practice Ridge Spring, SC
Office Manager
Duties: Managed front desk of busy dental practice, scheduled
appointments, switchboard, insurance and patient billing, kept lab in
working order by developing and filing x-rays and sterilizing equipment
trays, assisted Dr. as needed
Jun 1984 - May 1987
Credithrift of America, Inc Aiken, SC
Senior Customer Service Representative
Duties: Loan processing, collections, insurance sales, retail sales and
maintenance of contracts, validating applications, data entry, accounts
receivable, production of all legal documents associated with lending
May 1983 - Jun 1984
Security Finance Corporation Saluda, SC
Cashier / Bookkeeper
Duties: Loan processing and closing, collections, validating applications,
month end ledgers and reports
Education
1979-1983
Batesburg Leesville High Batesburg, SC
Clerical / Accounting
. Most outstanding vocational student award 1983, Consecutive
Principals Honor Roll, Top 1/3 of graduating class
Insurance Agents' Property Casualty License
FHA Loan Origination and Processing Certification
Excel Office 97/2000 Level II Certification
Administrative Assistant Certificate
References: Supplied upon request
Skills: Typing 78 WPM, 10 key calculator expert, Switchboard, MS windows,
MS Word, MS Office, MS Outlook, MS Excel, Peachtree Accounting SW, Lotus
123, AmiPro Word, Power Point, Alpha, Alpha-Numeric, Numeric Data Entry
expert, fax, copier, printer, intercom, paging, postage meter, scanner,
Applied Management software.
Summary: I offer you 27 years in experience. If you want a responsible,
detail oriented, analytical, determined individual that excels in customer
service who will be a tremendous asset to the efficient and smooth
operation of your business and success by providing exceptional support
services that can be relied upon - then I would be an excellent candidate
for employment.
Contact this candidate