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Customer Service Manager

Location:
Toledo, OH, 43615
Posted:
November 05, 2010

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Resume:

Sarah Detwiler *

Sarah R. Detwiler

**** ********** ****** #***, ******, OH 43615

Home Phone: 419-***-**** // Mobile Phone: 419-***-**** // Email: abh8ro@r.postjobfree.com

OBJECTIVE To obtain a full-time Sales Associate position.

EDUCATION: May 2008: The University of Akron College of Education

Bachelor of Science in Middle Level Education (GPA: 3.426)

• University of Akron Dean’s List (3 Academic Semesters)

• Graduated with Cum Laude honors (2008)

EXPERIENCE September 2010-Present: Huntington Learning Center

Student Tutor and Educational Coach (Part-Time)

• Coach and tutor students in math and reading.

• Individually design coursework and assignments to improve students’

understanding and comprehension of subject matter.

• Team-teach students that need multiple teachers’ attention.

May 2008-April 2010: TBE Highland Theater

Theater Employee – Concession Stand, Box Office, Light Janitorial Duties

• Provide superior customer service to theatre patrons.

• Serve customers popcorn, candy, and drinks and handle all cash operations.

• Maintain concession stand area.

August 2008-April 2010: Copley-Fairlawn City School District

Substitute Teacher

• Follow lesson plans left by the permanent teacher.

• Adhere to the school rules and policies.

• Complete any duty that is assigned to the permanent teacher

January 2008-May 2008: Revere Local School District

Student Teacher 8th Grade Pre-Algebra and Algebra (Revere Middle School)

• Planned and taught lessons to both Pre-Algebra and Algebra classes.

• Implemented the use of a Smart Board for daily lesson.

• Planned and taught lessons to the enrichment class to prepare students for the Ohio

Achievement Test (OAT).

Student teacher 4th Grade Mathematics and Science (Bath Elementary School)

• Planned and taught lessons to both Mathematics and Science Classes.

• Implemented the use of a Smart Board during Math lessons.

• Assisted running a homework club on Monday and Wednesday afternoons.

July 2005-January 2008: Staples Corporation

Copy Center Consultant, Office Supplies Associate, Cashier

• Made copies, bind, laminate, order items through third party vendors, time

management, and kept the Copy Center organized.

• Two plus years of excellent Customer Service.

• Worked with MS Word, Adobe Acrobat Reader, Microsoft Publisher, Acute PDF.

2

• Cross-selling: protection plans on office equipment and furniture, ink and paper,

and accessories to electronics (computers, laptops, digital cameras, shredders, etc).

COMPUTER SKILLS Microsoft Office (Word, PowerPoint, Publisher, Excel)

Macintosh and Windows OS proficient

REFERENCES

Linda Bare

Fourth Grade Teacher

Bath Elementary School

Revere Local Schools

1246 N. Cleveland-Massilon Rd., Akron, Ohio 44333

Phone: 330-***-****

Email: abh8ro@r.postjobfree.com

Relationship: Cooperating Teacher assigned for Student Teaching

Jonathon Hartschuh

Assistant Manager

Highland Theater, TB Enterprises

826 W. Market St, Akron, Ohio 44303

Phone: 330-***-****

Email: abh8ro@r.postjobfree.com

Relationship: Supervisor



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