Customer Service Administrative Assistant
Resume:
Nuta " Ana" Capota
Rolesville, NC 27571
abh8rk@r.postjobfree.com
SUMMARY
8+ years experience in Accounting/Bookkeeping that includes: Medical
Billing/Coding, A/P, A/R, GL, Payroll, Auditing/Internal Control, in
addition strong Customer Service and Office Administration background.
PROFESSIONAL EXPERIENCE
AMFASOFT Corp. Fremont, CA
Jan-Jun, 2010
Worked as volunteer: Set-up Company Clients, prepared invoices, paid bills,
Bank reconciliation, prepared Financial Statements set up Assets Accounts
to track depreciation, Chart of Accounts and tracked backorders
ACE / ESIS, Fremont, CA
2004 - 2009
CDQ Coordinator / Claims Assistant
Assisted claims department with clerical and administrative support,
medical bills, customer service and quality control data for internal
audit.
. Reduced expenses and costs 98% by proactively reviewing and identifying
duplicate payments issued to medical providers and patients
. Reviewed Doctors First Reports, medical reports for appropriate body part
injured and diagnoses securing payments arrangements for medical provider
and insured.
. Saved the company money and time by identifying and correcting payments
errors, received frequent compliments and a monetary award from
management for attention to detail.
. Obtained 85% overpayment reimbursement by working very closely with
Claims Adjusters and following up with medical providers on recovery.
. Reduced significantly phone calls from requestors by promptly and
confidently answering their questions regarding claim status and payments
issues.
WESCORP, San Leandro, CA
2002 - 2004
IP Item Processing Technician II
Contributed to overall daily processing within the IP Capture and Check
Collections.
. Ensured that all research was completed 100% and documented accurate and
on time.
. Organized and prioritized workload in order to meet deadlines and to help
with new projects.
. Promoted teamwork, facilitated productivity during peak volumes,
performed a variety of team functions on special projects, assisted the
processing Units including the Account Reconcilement
. Independently monitored correspondence and prioritized critical
information on a timely basis.
. Prepared transit items for 275 shareholders for shipment, encoded deposit
transit items.
ALAMEDA COUNTY WATER DISTRICT, Fremont, CA
2001 - 2002
Accountant Clerk
Under the direction of Supervisor performed a variety of clerical
accounting and HR duties.
. Reduced costs 87% by interacting with vendors and District personnel,
researched discrepancies, audited invoices and purchase orders, corrected
errors.
. Inputted financial information into an automated accounting system,
generated computer reports.
. Performed payroll administration activities such as compute, sums,
processed bi-weekly payroll, updated and maintained accurate records of
employee pay and benefits.
. Received increase for taking on more responsibilities working on Job
Costs projects.
. Managed twice - monthly check run of 300 + checks and verified them
manually for accuracy.
Nuta "Ana" Capota
Page Two
UNISIL CORPORATION, SANTA CLARA, CA 1997 - 2001
Administrative Assistant
Provided detail office support for administrative tasks including answering
phones, typing, filing, sending faxes and telexes, preparing production
reports, presentations and payroll.
. Compiled data created daily and weekly yield reports from production and
lot tracking system, utilized Excel spreadsheets.
. Maintained employee productivity and commitment to quality by encouraging
and facilitating involvement in process, improvements and implementing
applicable suggestions.
. Reduced rejection 10% while maintaining productivity by adjusting
schedules daily and cross-training staff on all operations.
EDUCATION
B.A. M., Business Administration Management Bucharest-Romania
A.A., Administrative Assistant/Accounting Ohlone College Fremont, CA
SOFTWARE SKILLS
QuickBooks Pro 2009, SAP, J.D. Edwards, MS. Office Suite, Omni, Apollo
Certificates
Computerized/Accounting Quick Books, SAP, Worker's Compensation Claims
Administration
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