**** ******** **** ***** . *******, FL *****

Phone 941-***-**** . abh8qt@r.postjobfree.com

Nilda Torres

Education

August 2007 - Current Florida State College of

Jacksonville

Business Administration

Professional experience

March 2006 - September 2010 Smurfit-Stone Container

Corporation Bradenton, FL

Regional Accounts Receivable Clerk Florida/Puerto Rico

Business Unit

Responsible for collecting monies on past due accounts.

Member of a Corporate Cash Initiative with the objective

to reduce past due payments and help solve problems

resulting in payment delays to increase cash flow.

Maintain frequent and direct contact with customers,

sales representatives, customer service, and plant

personnel. Compile and analyze DSO, pre-payments and

ineligible receivables reports. Provide prompt and

accurate credit information to regional plants for the

effective control of credit limits and special terms. Run

Duns & Bradstreet reports and monitor bad debt.

Human Resources Representative/Senior Accounting Clerk

(Mar. 06 - Jan. 10)

Responsible for human resources and labor relations at

Bradenton Container. Consultant to operations and sales

management teams to proactively provide solutions to

business issues and the attainment of goals and

objectives in the plant, as it relates to human resources

and labor best practices and policies. Responsible for

proactively seeking out problems, opportunities and

aggressively providing sound solutions. Consultant with

Area Employee Relations Manager and plant steering teams

on H.R. and labor relations issues. Provide advice and

counsel personnel on labor matters including labor

contract application and interpretation, grievance

handling, attendance programs, drug testing policy, etc.

Responsible for ensuring performance management process

including performance evaluations and employee

development plans are done effectively and on-time.

Process a variety of human resources forms, maintain

personnel files, policy and procedures manuals. Process a

variety of applications for employment, enrollment, pay

changes, information and other confidential forms. Serve

as the primary contact for pension, medical and life

insurance inquiries, enrollment and administration.

Perform duties involving employee communications, such as

pre-employment screening, responding to routine questions

on human resource policies and procedures. Investigates

and resolves benefit claims.

Perform a variety of routine and some non-routine

clerical/ accounting functions in accordance with

standard procedures in one or more of the following

areas: general accounting, accounts payable, accounts

receivable or related financial areas. Resolve most

questions and problems, and referred only the most

complex issues to higher levels. Work under minimal

supervision. Responsibilities include posting information

and balancing general or subsidiary ledgers. Process

payments and compiled segments of monthly closings,

annual reports, etc. Contact other departments and/or

outside agencies to resolve problems. Prepare invoices to

customers reviewing quantity and price for compliance

with orders. Process invoices for accounts receivable

including: cash receipts, claims, and overdue invoices.

Input data from time sheets to computerized payroll

system. Reconcile and process hourly plant production

data and payroll. Maintain open A.R. and collect on

balance over 30 days.

October 2005 - February 2006 SMR Farms Bradenton, FL

Administrative Assistant

Provided high-level administrative support by preparing

statistical reports, handling information requests, and

performing clerical functions such as preparing

correspondence, receiving visitors, arranging conference

calls, and scheduling meetings. Coordinated and

implemented office services such as purchasing, records

control, and projects. Analyzed unit operating practices

such as record keeping systems, forms control, and

created new systems or revised established procedures.

Located and compiled information and formatted reports,

graphs, tables, records and other sources of information.

Operated personal computer to access e-mail, electronic

calendars, and other basic office support software. Used

various software applications, such as spreadsheets,

relational databases, statistical packages, and graphics

packages to assemble, manipulate and/or format data

and/or reports.

January 2005 - September 2005 Delphi Packard El Paso, TX

Outside Sales Customer Service Representative

Contracted to Delphi Packard through Randstand Temp

Services then Penske Logistics. Ensured customer

requirements were communicated and verified so Mexican

operations could build quality product in a timely

manner. Maintained effective liaison between distribution

center, manufacturing and customers. Carried out customer

service activities such as responding to inquiries,

processing orders, and handling complaints in a prompt

and courteous manner to support an efficient operation.

Coordinated new part number changes with sales and

engineering. Capable of handling high maintenance

customers. Worked from customer contact or from

interpretation of customer requirements per computerized

scheduling system; identified material shortages or

production problems related to an individual order or

part. Communicated with customer, Mexican manufacturing

facilities, Production Control, Quality and Traffic

departments to identify where problems originate and

worked with these and other groups to resolve

requirement/scheduling problems. Negotiated issues with

customers and other supporting groups within the

organization. Researched problems and requirement issues.

Coordinated with manufacturing, Production Control and

Traffic to track/expedite/allocate critical material or

to obtain material releases. Maintained appropriate

document files and prepared reports pertinent to customer

accounts. Complied with company, client and governmental

policies and regulations.

Languages

Fluent: Spanish and English

Application Knowledge

MS Office, SAP, HRMS, WorkBrain, HCM

Objective

Growth and advancement with an organization that will

provide an opportunity to enhance my skills in order to

make a significant contribution to the organizations

objectives and goals.

References

Judy Horton Human Resources Manager

Smurfit Stone Container Corporation Fernandina Beach, FL

904-***-****

Brian Leonard Finance Manager

Smurfit Stone Container Corporation Fernandina Beach, FL

904-***-****

William C Eriken Director

Eriksen Chiropractic Centers Elizabethtown, KY

270-***-****

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