Sales Customer Service

ALYCE CAPLAN

**** ********* **., ********, ** ***35 941-***-****, home; (941)

993.7442, cell abh8qg@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Top-notch and well rounded Administration Assistant with operational

management, customer relationship development, reception area,

organizational & time management, problem resolution and prioritizing, high

level of confidentiality, communications, sales management, purchasing,

negotiations, expense reporting, financial reporting travel arrangements

and event planning. Experience with both a PC and MAC.

EMPLOYMENT

2005-2008 Cruise Vacations Intl., Rockville, MD

Executive Assistant to CEO

Manage all aspects of daily operation including accounting, sales support,

marketing and customer relations ( Provide support to CEO and sales team

for office procedures, accounting, data entry, trouble-shooting equipment

repairs computer related issues ( Liaison between employees and customers,

fielding calls on behalf of President/Owner ( Computer graphics used for

marketing and Web Design and updates utilizing certain aspects of Creative

Suites and Microsoft Suite

2002-2004 Shows 2 Go, N. Bethesda, MD

COO

Established a turnkey company - planning, organizing, coordinating all

aspects of travel arrangements for day trips ( Sales & Marketing of Day

Trip Packages which included: Travel expos marketing to Singles, Couples &

Active Retirees ( Financial recordkeeping of income & expenses, budgeting

for expenses, AP/AR (Quicken) ( Customer Service - taking incoming phone

calls and e-mails to answer questions and make/take reservations ( Monthly

mailings to customer mailing list ( Web design and updating

1997-2002 AirTravel.com, Poolesville, MD Sales &

Marketing Manager

Responsible to train staff regarding pricing information, as well as in-

depth knowledge of each resort/property; company specific computer

applications, marketing and promotions ( Arranged In-House training and

workshops by various hotel companies ( Organized for the company and

headed marketing strategies specific to AirTravel.com ( Participated in

trade shows

1993-1997 LZR Electronics, Gaithersburg, MD

Sr. Buyer/Planner

Performed purchasing as a liaison for the Engineering Dept. and

Manufacturing ( Responsible for purchasing include: quotations,

sourcing, cost analysis, contract negotiations, expediting orders (

Responsibilities for planning include: preparation and expediting of

production schedule

FIC Corporation, Rockville, MD

Purchasing Manager

Responsibilities include: quotations, sourcing, cost analysis, contract

negotiations, expediting o

COMPUTER SKILLS

Proficient computer skills on both PC and Mac, including MS Office Suite -

Word, Excel, Quicken (QuickBooks), Outlook, PowerPoint, Publisher, Print

Master, Note Pad, Front Page & Adobe Acrobat

EDUCATION

Towson University, Baltimore, MD B.S, Art

Education, Deans List

Contact this candidate