DEBBIE REYNOLDS

O R L A N DO, F L • 407-***-**** 321-***-**** • E- M A I L : D REYNO L DS MO @ YA HOO . CO M

OR

S UMMARY

Conduct test i ng St rong organiza t ional & mu l t i-task ing ski l ls

m ethodology dedica ted to Good verbal and w r i t ten commun ica t ion sk i l ls

i mp rove softwa re qual i t y

Defect and repo r t managemen t

Deta i l/del iverable

T est case and defect managemen t

o r ien ted w i t h st rong analy t ica l

Able to adhere to aggressive t i mel i nes

s k i l ls

Pa r t ic ipa ted i n System, Regression and UAT Test i ng

Well-developed

SDLC I nvolvemen t

i n te rpersonal sk i l ls

MS Of f ice Prof iciency

P ROFESSIONAL E XPERIENCE

WA LG R E E NS H E A L T H I N T I A T I V E, O R L A N D O, F L 2009 - 2010

Q u a l i t y Assu r a nce Con t r ac to r – {Apex Consu l t i ng}

• Perfo rmed va r ious fo rms of websi te test ing i nclud ing funct ional i ty, usabi l i ty, i n te rface, and

b rowser compa t ib i l i t y for Avaya Agen t i n te ract ion sof twa re.

• Crea ted new and / or modify exist ing Con tact Cen ter test cases apply ing sof twa re

m odi f icat ions and / or enhancemen ts using MS Word.

• Assisted developmen t team w i t h test i ng upg rade to Avaya- one Agen t sof twa re w i t h focus on

A gen t’s cal l managemen t, f low and rep l ica t ion and other i n tegra ted featu res.

E N V I R O N M E N T: M S Word, VB.NET, Avaya- one Agen t desk top, MS Access

A T T O R N E YS’ T I T L E I N S U R A N C E F U N D, I N C,

2008 - 2009

O R L A N D O, F L

Qual i t y Assu r ance Con t r acto r – {Engel Consul t i ng}

• Qua l i t y Assurance Tester on $7M+ st ra tegic .net p roject to develop an au toma ted system to

scan, analyze and conver t documen ts t h rough OCR sof twa re.

• Col labora ted w i t h business analyst and developers to crea te detai led test cases / scr ip ts for

m ainf rame, clien t / server, and web appl icat ions to be t raced back to RTM (Requ i remen ts

T raceabi l i t y Ma t r i x) documen t.

• Perfo rmed va r ious tests resembl ing posi t ive, negat ive, perfo rmance, reg ression and st ress

t est i ng to ensu re business funct ional i t y and perfo rmance and system coverage.

• Provide daily, weekly and as-needed test ing sta t uses to project team and upper

m anagemen t.

• Reviewed, analyzed and pa r t icipa ted i n peer reviews of p roject ar t i facts (business and

t echn ical requ i remen ts, design specif ica t ions, test plans, test cases, and test scr ip ts).

Qual i t y Assu r ance Con t r acto r – {Engel Consul t i ng} 2006 – 2008

• Qual i t y Assu rance tester on AT I DS XE p roject au toma t i ng t i t le searches.

• T racked and repor ted test f i nd i ngs using VS Team Foundat ion.

o Crea ted quer ies, genera ted defect repor ts i ncluded test ing resul ts, test case

coverage, requ i red resou rces, defects discovered, and t he i r sta t us.

• Analyzed and tested 30 sta t ist ical repo r ts p r io r to deploymen t using Business Objects

E N V I R O N M E N T: G U I, Ma i n f rame, .NET, X M L, Da ta Cen ter

N E W P O R T G R O UP, H E A T H R OW, F L 03/2007 – 09/2008

Q u a l i t y Assu r a nce Con t r ac to r – {CS l Consu l t i ng}

• Assisted business analyst, clien t manager and plan adm in is t ra to rs set-up non-qual i f ied

benef i ts plan re t i remen t websi tes using McCam ish and MRS managemen t systems.

• I mp lemen ted extensive test ing and wor k f low rep l ica t ion w i t h BA’s to va l ida te websi te

f unct ional i t y da ta i n teg r i ty.

Conf i r med plan pa rameters, employee’s personal da ta, asset /l iabi l i t y ma tchi ng,

p rof i le da ta, fund al locat ions, f i nancial da ta and daily por t fol io p r icings.

Endorsed websi te funct ional i t y test ing i nclud ing secu r i ty, fo rm and f ield val ida t ion,

p age l i n ks, da ta i n teg r i ty, design layou t and page con ten ts.

Used SQL to ver i fy repo r t da ta.

Crea ted test i ng p rocess/procedu re documen t val ida t i ng websi te perfo rmance, conten t

a nd accuracy.

E N V I R O N M E N T: M cCam ish, Cl ien t-Server, MS Excel, SQL

I N S U R A N C E DA TA P R O C ESS I N G, P H I L A., PA 08/2002 – 09/2006

Qual i t y Assu r ance Specia l ist

• Qua l i t y Assurance teste r for i n teg ra ted P & C I nsu rance system p rovid ing Homeowners,

M HO, Business owners, Au to, and General L iabi l i t y quotes and pol icy issuance

• Tested complex Bu reau/cl ien t specif ic changes to i ncorpora te changes to developmen t code

a nd involve design of new solu t ions.

Crea ted test plan

Crea ted manua l ra t i ng test cases, and deta i led test scrip ts for (AC I ES / One) and/or

i ts i n teg ra ted modules such as bi l l i ng, claims, and unde rw r i t i ng.

T racked and ma in ta ined RTM

• Pa r t icipa ted i n meet ing and offer guidance on business requ i remen ts, design and funct ional

specif ica t ions, off-shore vendor i n te r na l ly or w i t h customer.

• Worked w i t h business users, developers and BA’s to iden t i fy and clearly documen t al l

a pp rop r ia te test cases, test execut ion requi remen ts, and test resul ts.

• Val ida ted clien t’s V isual Basic pol icy admi n ist ra t ion appl ica t ion by processing va r ious

t ypes of t ransact ions for specif ied l i nes of business.

End-to- end test i ng i ncluded new business, amendmen ts, cancella t ions etc.

• Documen ted, t racked, and analyzed sof twa re defects using Rat ional Clear Quest.

• Used SQL to re t r ieve and analyze da ta- for repor t and back-end test i ng.

• Val ida ted cla ims tests i nclud ing pol icy coverage ver i f ica t ion, wor k f low feat u res, business

r u les, h is to r ical and aud i t t ra i l, and reserve and l i m i t t rack ing.

D E F E NS E S U P P L Y C E N T E R, {NC I Consu l t i ng}

9/2000- 3/2001

P h i l a de l p h i a, PA

Quality Assurance Contractor – {NCI Consulting}

• Worked for Depa r t men t of Defense i n a team-envi ronmen t assist ing w i t h t he rev iew and analysis

o f business requ i remen ts for developmen t of new elect ron ic Order and Receip t (STORES N T)

p roject.

• Developed and execu ted test cases and t racked sof twa re defects using PVCS T racker.

E N V I R O N M E N T: C l ien t/Server, Un ix, Oracle

Au tom a te d D a t a P r ocessi ng M oo restow n, N J 9/2000- 3/2001

Quality Assurance Analyst

• Worked as a QA Analyst assist i ng team i n t he analysis of business requ i remen ts i n order to

develop and execute test cases for ma inf rame and Java payrol l appl icat ion.

• Perfo rmed GU I, reg ression and system test ing to val ida te da ta i n teg r i t y and user acceptance.

E N V I R O N M E N T: AS/400, J a v a, G U I

Safegua r d B usi ness Syste ms, Fo r t Wash i ng ton, PA 9/2000- 9/2000

Sr. Q u a l i t y Assu r a nce A na lyst

• Worked as a Sr.QA Analyst assist ing t he team of less exper ienced tester w i t h developmen t of end-

end test documen ta t ion i.e. test cases/scr ip ts for smal l Business Managemen t Systems.

• Ver i f ied al l p rocedu res and p rocesses were fol lowed, according to company’s guidel ine for order

e nt ry, invoice/bi l l i ng and shipp ing systems.

• A t tended developmen t and requ i remen t walk-t h r us to p rovide QA involvemen t.

E N V I R O N M E N T: AS/400 M a i n f r a me

Sm i t h K l i n e & Beecha m P h a r m ace u t ica l P h i l a de l p h i a, PA 8/1998- 8/1999

Q u a l i t y Assu r a nce Con t r ac to r – {Spec t r u m Consu l t i ng}

: Worked as pa r t of a team to test t he developmen t of clien t/server of Sales Force sof twa re

Responsibi l i t ies i ncluded:

• Pa r t icipa ted i n t he developmen t and execut ion of deta i led test scena r ios and test p rocedu res for

sales force sell i ng tool using AS I I nqu i re sof twa re.

• Tested da ta sets, customized repo r ts, and va r ious market i ng tool via “ test” lap top.

E N V I R O N M E N T: C l i e n t/Se r ve r, J a v a, G U I

EDUCATION & TRAINING

Sem i no le Sta te U n i ve rs i t y August 2010- P r esen t

Cou rse- Soc ia l Wo rk- p u rsu ing AA Genera l Degree

Come t Tech nolog ies- Ne w Yor k, NY- Ce r t i f ic a te- W in r u n ner 6.0, Test D i rector 7.0 Cer t i f ica te

N e u m a n n I ns t i t u t e of P h i l a de l p h i a, P h i l a de l p h i a, PA- Ce r t i f ic a te- O racle 8i Da tabase Dev,

SQ L

C omp u te r L e a r n i ng Ce n te r, P h i l a de l p h i a, PA- C OBOL Programm i ng-D ip loma received.

T ECHNICAL S KILLS

QA Sk i l ls App l ica t ions / Tools Env i ro n men ts

• • •

Reg ression Ra t iona l C lea rQ ues t W i ndows NT, XP, 98

• • •

UA T McCam ish Ci t r i x

• • •

B l ack/w h i te box Avaya Agen t AS-400

• • •

GU I B us i ness Ob jects Re f lec t ion

•

• •

MS V is io Stud io Team

System I E 6,8,XP

F ounda t ion

•

• •

WebMe t hods T r ad i ng

I n teg r a t ion C l ien t/Se rve r

N e twor k

• PVCS T r acke r

R EFERENCES

References are avai lab le on request.

Contact this candidate