Manager Management

CIO/CTO < VP, Technology and Development

DIRECTOR, TECHNICAL ARCHITECTURE < DIRECTOR, EBUSINESS

IS MANAGER < MANAGER IT OPERATIONS < CONSULTING MANAGER

EXECUTIVE IT LEADERSHIP ? STRATEGIC AND TACTICAL PLANNING ? GLOBAL IT

OPERATIONS

New Media Solutions ? Security and Business Continuance (CISSP)

Commercial Software Development ? High-Growth Organizations ? Internet

Strategies

International IT Practices ? Enterprise Integration ? Data

Warehousing

Seasoned, Multi-faced IT Leader: Broad and deep skills in virtually all

areas of IT provide the foundation necessary for building synergies between

traditionally separate IT functions resulting in improved productivity,

capability, and morale. Deep operations, technology, and application

development skills, strong business acumen, and an exceptional capacity to

demystify the most complex technologies to the target audience. Results

driven, highly interactive personality with a sense of urgency and customer

service.

Excellent Negotiation and Financial Management skills: Strategic thinker

with superior business, interpersonal and communications skills. Strong

business and contract negotiation skills in a wide variety of areas

including off-shore/out-source development, software licensing, service

agreements, construction, and telecommunications. Mature judgment with the

personality and leadership qualities demanded by a principal role.

Exceptional Proven Management Record: 22 years experience in Divisional,

Departmental or Team management. 5 years of Offshore & Outsourcing

management experience. 4 years experience in Big Six management consulting

roles including Project Management, Strategic Planning, Technology

Assessment and Training.

Outstanding Delivery History: Successful development of a wide variety of

software systems including Social Networking and Casual Gaming, New Media

Live and VOD Broadcasting, Targeted Advertising Management, International

eCommerce, Financial Management & Contract Creation, CRM, SFA, Content

Management, EIS, Portal Management - implementation of commercial systems

including ERP, Document Management, Help Desk - and projects such as

construction of Data Centers, Training Centers, Centers of Excellence,

National and Global Data and Voice Networks.

RECENT ACCOLADES

"Serge can define and implement IT strategies that deliver what a customer

requires in an innovative, timely and cost-effective manner. He is

excellent at understanding where technology is moving and how it can be

used to give the competitive edge to a business. His communication skills

allow him to discuss technical/business issues at all levels. It was a

pleasure to work with him."

Lalit Saili, Chief Technology Officer, 2007

"He has dealt with many difficult customer requirements and tight deadline

with great results. He has always gone above the call of duty to deliver

fantastic results to any technological request. He knows the industry and

marketplace needs."

Andres Robles, Director of Sales, 2007

"Serge has excellent business negotiation skills and is right on top of

cutting edge technology and industry trends. As a manager, Serge was

empowering, flexible and possessed a strong desire to openly share

knowledge with others on his team and across teams."

Shaazia Stonehocker, Presales Manger, 2007

"Serge was responsible for understanding existing and emerging technologies

and determining their applicability to SCI. He did this job very, very

well...Serge has an enviable skill set that permits him to successfully

operate at a strategic level, as well as either supervise or even do a

portion of the work himself...I am honored to give Serge a very strong

recommendation."

Steve Uthoff, VP and Chief Information Officer, 2002

"Serge brought some innovative thinking to an environment that had

stagnated over time. He re-energized the introduction of new technologies

in ways that were meaningful to the business. Serge is a terrific resource

who would be an asset to any organization."

Doug Odom, Associate Partner, 2002

"Serge's primary attribute is his ability to deal with contemporary

technology"

Dr. Gary Richardson, Managing Director IT, 2002

EXPERIENCE

August 2008 Infuse Creative, Inc. Leading Search

Marketing/Optimization Company

- Present VP, Technology and Development Santa Monica, California

With 13 years of search engine marketing innovation and

expertise, an over a 94% client campaign renewal rate, and

clients like FOX, WB, Mazda, Pacificare, Gibson Musical

Instruments, New Line Cinema, The Rolling Stones, The National

Geographic Channel, Realty Executives International and Led

Zeppelin Infuse Creative is one of the leading SEM and Strategic

Consulting firms.

Lead efforts in the development of a consulting arm of Infuse

Creative targeted at clients desiring complete engagement

support in areas such as Cloud Computing, Outsourcing and Hosted

Environments, eCommerce and ERP, Content Distribution Networks,

Security and Assessment Services, Digital Asset Management

Systems, Enterprise Search Systems, Content Management Systems,

and Internet Video Distribution and Presentation systems.

Performed Project Analysis, RFP Generation and Selection, Cost

Justification Analysis, Market Viability Analysis, and Revenue

Projections on client initiatives.

Architected and Implemented secure, fault-tolerant, attack-proof

global delivery environments for high-profile clients.

Provide Strategic consulting services, Business Continuance and

Security consulting services, Investigative and Forensic

services, and Negotiation Coaching services.

September 2007 Konstruction Zone, Inc. Social Networking and Casual

Gaming Company

- Present CTO Houston, Texas

Konstruction Zone is a social environment and virtual world for

kids and parents centered around construction activities. With a

'cast' of professionally animated characters children are

presented with challenges which they have to solve away from the

computer using toys or tools at their disposal. Konstruction

Zone addresses a portion of the market that is unserved by

hugely successful kids destinations such as Club Penguin or

Webkinz and focuses on learning as well as collaborative, as

opposed to combative, interaction.

Tehnical Architect of front and back end operational systems

including social networking, virtual world and casual game

interaction.

Established and managed all operational service provider

relationship and led all Outsourcing & Offshore arrangements

with development and production groups in four countries.

October 2003 - CVBG, Inc. & WhiteBlox, Inc. Global New Media

Broadcasting Company

September 2007 CIO / CTO The Woodlands, Texas

WhiteBlox is the premier Live Interactive Event Internet

Broadcasting network. WhiteBlox broadcasts a wide variety of

live events including Media & Entertainment, Sports, Education,

Television/Cable Rebroadcast, Video Radio, Faith, Politics &

Government, and Charity. WhiteBlox clients include major

Institutions such as Clear Channel Communications, CBS, EROS

Entertainment, ESGN, ExaTV, and the United States Olympic

Committee.

Architect of evolutionary ITV/IPTV broadcasting system including

an modular multi-platform Interactive UI architecture, and geo-

location based business functions such as targeted advertising,

global rights management, content filtering, to name a few.

Led most Business Development efforts including VAR

relationships, Channel Partners, and Service Partners. Built

tight integration with products from 7 Service Providers and 5

Hardware manufacturers.

Complete responsibility, including budget oversight, technology

recruiting, hiring and firing, and financial reporting, for all

technology and business related areas.

Hired, and directed all technology and support related

departments with responsibilities for Software Development,

Professional Services, Encoding/Transcoding & Production

Operations, Client/Viewer Support, Systems Administration,

Telecommunications, Local and Wide Area Networking,

Internet/Intranet services, Database Administration, Data

Warehousing, Security, Video Conferencing and more.

Initiated and managed all Outsourcing & Offshore Development

resulting in cost savings and rapid time-to-market deployment.

Creation and review of all Service Contract development and

execution for all network customers. Contract negotiation and

signing authority, for all service providers.

Performed all Acquisitions Due Diligence efforts including

Strategic Assessment and Market Analysis.

Established Professional Services department as a revenue

generating source in this highly dynamic and often misunderstood

new media marketplace.

Provided direction and expertise to Marketing, Sales, and

Business Development areas.

September 2002 SCIMITAR SOFTWARE Commercial Software

Development/Consulting Company

October 2003 Principal, Owner Houston, Texas

Scimitar Software is a leading-edge software development and

consulting organization focused on delivering process

improvement and cost reduction through innovative software

solutions and infrastructure management. Scimitar's line of

software products is led by SIMIC, a process simulation tool

designed to improve and validate the business decision making

process by uncovering hidden barriers and projecting performance

improvements.

Consulting, design, development, documentation, and packaging of

software solutions for Sarbanes-Oxley focused Risk Assessment,

Technology Integration, and for Estate Management.

Engagement Manager for Organizational Realignment, Process

Improvement, and Service Level Agreement development and

implementation projects for the central IT department of one of

the largest cities in the US.

Architecture, design, development, graphic design,

documentation, packaging and marketing of an entire line of

business software.

February 1998 - SERVICE CORPORATION INTERNATIONAL International

Death-Care Conglomerate

September 2002 Director, Technical Architecture and e-Business

Houston, Texas

SCI is the predominant leader of funeral and cemetery services

in North America. With locations or partnerships in 10 countries

revenues exceeded $2.5B in 2001. As Director, Technical

Architecture and eBusiness, responsibilities encompassed global

technical analysis and strategic planning, all new web-based, e-

commerce, and B2B software development, technology and service

contract negotiations, standards setting, project assessment,

and review and approval of all infrastructure initiatives

including areas such as networking, server hardware and

software, and telecommunications. Also served as Chair of SCI's

Global Standards Committee and Permanent Project Board member.

Architecture and development of web-based corporate CRM/SFA

system including centralized lead management and distribution,

campaign management, and e-commerce integration. Increased

annual revenues by $10M through improved management of customer

information.

Architecture and development of web-based Content Management and

Portal creation system. Deploys all public corporate Intranet,

Internet and portal sites as well as up to 2000 individual

facility's sites. Dramatically improves corporate visibility and

market potential at little cost.

Architecture and development of award-winning, multi-lingual,

web-based front-and-back office system used by all facilities in

United States and Canada. System processes $2.1B annually and

services 4000+ users at 2400 locations.

Architecture and development of all aspects of a commercially

available Estate Management software package resulting in sales

of $16.2M in the last 1 years.

Establishing single sign-on for 1st and 3rd party web

initiatives by implementation of standardized Authorization and

Authentication module across multiple systems. Centralized

security management integrates with ERP system and results in

reduced administrative head count.

Implementation of International Satellite Network (one of

provider's largest in the US) for more than 1,000 SCI locations

resulting in ubiquitous access to corporate assets and savings

of $5M in reduced communications and administrative costs.

Additional expenditure reductions realized by using network for

two-way interactive video training and eliminating T&E costs.

Introduction of Document, Record, and Image management system in

order to optimize Trust and AP processing, Legal department's

discovery needs, and automate Records Management needs as well

as establish a workflow-based foundation for various process

improvement initiatives.

Rearchitected Voice and WAN communications, and renegotiated

contracts saving $1.2M annually.

Rescued, and successfully completed floundering, $50M software

development effort by rearchitecting application delivery

mechanism to use thin client technology.

Justified and led implementation of high-volume electronic

report creation and distribution system reducing printing and

distribution costs by $500K annually.

Spearheaded global web development and deployment strategies.

Established first corporate Intranet and developed all initial

applications including communications and KPI reporting.

Saved over $250K in communications, licensing, and

administrative costs by replacing Fax Servers with a Faxing

Service.

Established centralized NOC for global network and

communications monitoring. Implemented Application monitoring

and Service monitoring techniques in addition to System

monitoring.

October 1997 - DELOITTE & TOUCHE, LLP World-wide Management

Consulting Firm

February 1998 Consulting Manager, Management Solutions & Services

Dallas, Texas

Deloitte Touche Tohmatsu, one of the Big-5 global professional

services organizations, delivers world-class assurance and

advisory, tax, and consulting services through its national

practices .As a Management Solutions & Services Consulting

Manager focused on strategic planning, technology assessment,

software evaluation, and infrastructure optimization.

Strategic planning and assessment for two 75,000+ student school

districts. Projects included systems evaluation, personnel

recommendations, organizational structuring, and complete

redesign of networking and telephony for up to 125 schools and

administrative buildings.

Provided financial and order processing systems selection

assistance for major national catalog retailer. Systems under

consideration included Lawson, PeopleSoft and numerous niche

vendors.

Designed and assisted in selection and negotiation of Wide-Area

Networking equipment and services for a national

telecommunications vendor.

Provided financial and distribution systems selection assistance

to nation-wide metals industry conglomerate. Packages included

SAP, PeopleSoft, JBA, JD Edwards, Lawson and Oracle.

May 1995 - i2 TECHNOLOGIES World-wide Value Chain Management Software

Developer

September 1997 Manager, Information Systems Irving, Texas

i2 Technologies is the premier vendor of VCM software whose

solutions span supplier relationship management, supply chain

management, and demand chain management to enable end-to-end

workflows for numerous industries. As the Manager of Information

Systems, during i2's formative years, responsible for

instrumenting IT strategies to support i2's phenomenal 200%

annual growth, implementing technology infrastructures for all

national and international offices, negotiating all technology

contracts, developing world class training and presentation

centers, spearheading Internet initiatives, developing

outstanding personnel, and insuring reliable data center

operations.

Hired, trained and directed entire international Corporate

Information Systems department with responsibilities for Help

Desk, Systems Administration, PC Development, PC Support,

Telecommunications, Local and Wide Area Networks,

Internet/Intranet services, Security, Video Conferencing,

Audio/Visual support, Presentation/Training Facilities and Field

Support. Supported Corporate Office park and 100s of field

personnel in more than 9 countries.

Negotiated all Hardware and Software purchases and leases saving

between 30% and 48% and resulting in over a $1,000,000 savings

in two years. Consolidated Telecommunications costs and

renegotiated term contracts saving $780,000 annually. Negotiated

employee perks into contracts.

Organized and conducted move of corporate offices from Dallas to

Las Colinas. Designed and constructed 25,000 ft corporate

training centers, presentation facilities, computer center, and

hospitality suites. Provided project management for build-out of

4 additional 50,000 ft floors.

Designed and implemented technical and telecommunications

infrastructure for all foreign and domestic offices.

Developed and implemented a world-wide strategy for Local and

Wide Area networking. Resulting Corporate Fault-Tolerant, Wide-

Area network encompasses 15 offices and spans 9 countries.

Spearheaded a shared data and communications strategy using

Relational Databases and Lotus Notes. Established corporate

standards for internal development, networking, security,

hardware purchasing and receiving.

Led development of corporate automation applications using Lotus

Notes, Java and Visual Basic including Sales Automation, Help

Desk, Time Reporting, Job Costing, Forecasting and EIS.

Designed and constructed i2 Technologies' Internet and Intranet

sites and DMZ providing Internet services and corporate

application access. Provided firewalled access to Internet from

corporate LAN after thorough intruder/hacker testing.

Instrumented Knowledge Management technology for organizing all

intellectual collateral. Developed Internet based applications

for customer service and issue submission.

Implemented new wide area corporate e-mail system. Integrated e-

mail system with the Internet.

Smoothly migrated company from a Macintosh/UNIX platform to a

PC/UNIX platform retaining and improving all functionality.

February 1992 - KINETIC CONCEPTS INC. World-wide Intensive Care

Medical Equipment Manufacturer

February 1995 Manager, Systems and Support San Antonio, Texas

Kinetic Concepts is one of the leading international providers

of specialty hospital equipment for critically ill patients. As

Manager of Systems and Support, responsibilities encompassed

oversight of all corporate IT Operations and Help Desk,

strategic planning and development of corporate IT operations

infrastructure, staff development, contract negotiations,

facilities design and construction, and support software

development.

Manage Corporate Systems Development and Support, PC

Development, Corporate Systems Operations, PC Support, Help Desk

and Field Support departments supporting 500+ locally based

personnel and 800+ field personnel in over 150 locations.

Administered $2.3M Hardware and Support budget. Recovered

$250,000 in unnecessary expenses from budget in first year.

Renegotiated existing service contracts saving over $200,000

annually.

Designed and constructed new 3,000 ft Lights-Out Data Center

and Operations Department at new corporate headquarters. Data

Center included Fire Suppression, Air Cooling, UPS Power, Remote

Video Monitoring and Security. Installed complete environmental

monitoring package to insure safety and uninterrupted operation

of corporate 7x24 Customer Service department.

Designed, developed, and instructed developers in creation of

various PC based SQL client/server applications including

Contract Management, Help Desk, Billing and Market Research.

Designed and installed client/server based EIS allowing detailed

analysis of sales trends and budgets.

Negotiated all software and hardware lease, purchase,

maintenance and service contracts. Negotiating expertise saved

KCI over $300,000 in hardware and software acquisitions.

Initiated wide use of LAN and WAN technology to connect

dissimilar systems into homogeneous network providing seamless

desktop access to all platforms as well as, file, fax, and

printer services, and ultimately reducing unnecessary investment

in local peripherals. Operating Systems supported included

VAX/VMS, UNIX, OS/2, Netware, Windows NT, WFW and DOS.

Introduced Application Development Methodologies

Introduced integrated IT Asset Governance and Help Desk system

including modules for service requests, work orders, purchase

orders, wire path management, license management, and contract

management. Established 7x24 Help Desk, Support, and Operations

Center.

Researched, specified and installed a Corporate Document Imaging

system. Used initially by Legal department to reduce costly

discovery and preparation by 80-90%.

Introduced comprehensive Code Management, Code Re-use, and QA

systems for applications and systems development groups

preventing costly development losses.

Supported user base of 300+ PC and Terminal users in all

corporate and PC applications.

Specified and supervised installation of infrastructure for new

KCI Tower office building including Hubs, Switches,

Concentrators, Bridges, Routers, and Fiber Optic and Ethernet

cabling.

Analyzed, modeled, recommended and cost-justified required

hardware and software upgrades.

January 1989 - ANDERSEN CONSULTING (now known as Accenture) World-

wide Management Consulting Firm

October 1991 Consulting Manager - DEC Architectures and Technologies

Group Chicago, Illinois

Accenture, one of the Big-5 management and technology services

organization, and a Fortune Global 500 member, has approximately

75,000 people in 47 countries, and has extensive experience in

18 industry groups in key business areas. As a Consulting

Manager in the DEC Architectures and Technologies group,

provided leadership in consulting engagements involved in the

use of DEC equipment or technologies. Also led projects, or

project teams, focused on evaluating software performance and

performing risk assessment, and taught various courses at

Andersen's professional development college.

Provided engagement Sales Support, project Technical Direction,

and scope definition and validation for various client projects

nation-wide.

Supervised project teams in the development of various

performance models to predict system utilization and throughput

of custom software. Directed efforts that improved performance

based on modeled results. Provided Risk Assessment and

Architecture Validation for client projects.

Taught courses on Relational Databases, Development

Methodologies, Application and Technical Architectures, and

Systems Design at Andersen's Professional Education College.

Performed Security, System Performance, Database Design, Systems

Management, and Application Design reviews at, and for, various

clients nation-wide. Conducted an assortment of client based and

internal software and hardware evaluation and recommendation

projects.

Managed a $200K project to develop a Windows-based analytical

modeling tool to predict response times and utilizations of

Relational databases in a client/server environment.

Authored a highly utilized internal technical reference manual

containing evaluations and examples of performance features,

application architecture designs, and development best-

practices. Reference manual improved delivery quality and

chargeability of numerous projects.

Managed and trained members of a Help Desk devoted to assisting

internal and external clients with technology related questions.

Doubled chargeability during involvement.

Administered DEC Architectures and Technologies group capital

expenditures budget of $175K.

June 1985 - McCORMACK & DODGE (since acquired by GEAC) World-wide

Application Software Developer

January 1989 Senior Technical Consultant - PIOS/VAX (MRP) Bristol,

England

One of two U.S. employees chosen to transfer to Bristol, UK to

launch a European development office.

Promoted sales in European markets by improving the MRP

architecture to include currency conversion, multi-lingual

support, on-line context-sensitive help and expanded security

options.

Performed all European installations, conducted all technical

training courses, and led technical pre-sales and post-sales

support efforts. Performed all system management

responsibilities.

Designed, Developed, and Implemented a client/server middleware

architecture that increased application throughput by 300% and

lowered overall product cost while increasing profit margin.

Initiated and supervised performance effort that improved

response time of application by 100%.

Technical Support Consultant - PIOS/VAX Irving, Texas

Converted all 12 modules of flagship MRP package, PIOS, from a

monolithic architecture to a client/server architecture.

Designed and developed a software tool to graphically "walk" a

Network or Relational database that increased productivity and

assisted in coordinating database and application enhancements.

Implemented version control and release kit architectures that

reduced complexity and increased update reliability. Developed

all commercial application installation and update procedures.

July 1982 - FORT WORTH STAR-TELEGRAM Pulitzer Prize winning

Newspaper

May 1985 Senior Programmer/Analyst - STARTEXT Fort Worth, Texas

Completely redesigned, redeveloped, and implemented STARTEXT's

Version 3.0 software (one of the nation's first dial-up Portals

featuring news and entertainment) increasing concurrent user

capacity over 400%, providing support for multiple client OSs,

and adding numerous features.

Designed and implemented STARTEXT's unique usage-based Accounts

Receivable and Billing systems as well as all Financial,

Management, and Customer Analysis Reporting.

Performed all System Management and Tuning duties for STARTEXT's

7 x 24 VAX Cluster.

EDUCATION

1978 - 1982 DRAKE UNIVERSITY Des Moines, Iowa

B.S. in Computer Science

B.A. in Philosophy (Concentration: Logic)

2003 (ISC)2 CISSP Certification Vienna, Virginia

Certified Information Systems Security Professional

"Serge has excellent business negotiation skills and is right on top of

cutting edge technology and industry trends."

S.S., Presales Manger, '07

has an enviable skill set that permits him to successfully operate at

a strategic level" S.U. CIO 2002

"Serge's primary attribute is his ability to deal with contemporary

technology" G.R., Mng. Dir. 2002

"He re-energized the introduction of new technologies in ways that were

meaningful to the business" D.O. Principal 2002

"He is excellent at understanding where technology is moving and how it can

be used to give the competitive edge to a business." L.S.,CIO, '07

http://www.SergeStein.com

Contact this candidate