Customer Service Real Estate

Marian Grout

**** *** **** ****, ** ***** 248-***-****

abh8lj@r.postjobfree.com

Profile

Hospitality and Real Estate sales professional providing exceptional

customer service and communication skills, strong work ethic, and a

"whatever it takes to get the job done" attitude. Goal-oriented and self-

motivated. Proven ability to thrive in fast paced demanding work

environments that mandate attention to details and diverse challenges.

Interact easily with people and solve issues in a timely manner.

Educational Background

BS, Communications, emphasis in Public Relations, minor Marketing and

Advertising, Southeast Missouri State University, Cape Girardeau, MO

Real Estate Salesperson License in Michigan, Active 1995

Professional Experience

Sales and Management, Hospitality Industry, 1985-1986, 1988-1994, Capital

Funding Hotel Management, Chicago, IL (Mission Point Resort, Mackinac

Island, MI, Hotel St. Regis, Detroit, MI, Ramada Courtyard and Days Inn,

Ann Arbor, MI, Ramada Hotel, Columbia, MO)

. Instrumental in the start-up of two hotels beginning six months prior

to groundbreaking through operational.

. Negotiated yearly contract with major airline which resulted in 10%

increase in occupancy monthly.

. Implemented lead generation by developing relationships with community

leaders with the Chamber of Commerce, United Way, and prospecting

through cold calls.

. Converted prospects into clients through consistent follow-up, luncheon

meetings/ hotel tours daily, and trustworthy relationship building.

. Coordinated and detailed menus, conferences, meetings, banquets and

overnight accommodations with diverse event planners to ensure complete

satisfaction.

. Responsible for regional co-op and local advertising of special

promotion packages, restaurant and banquet facilities, and assisted in

development of brochures, menu design and direct mail pieces.

Property Management, April 2008-Current, UC Investments LLC, Troy, MI

Purchase, Sale and Management of Real Estate

. Property Management Director for 35 single family homes. Occupancy at

100% with 21 homes rented to Section 8 tenants. Responsible for

resident services, tenant relations, leasing, collections, marketing,

maintenance orders, invoice processing, information reporting, and

compliance with all applicable laws.

. Assist with purchase and sale of properties. Prospect for new

property purchases to add to inventory, complete market analysis,

property maintenance needs, list homes for sale on MLS and internet,

write offers to purchase and negotiate sales. Developed office

procedures to ensure organization is maintained from beginning to end

of tenants' lease term.

Marian Grout page 2 of 2-248-***-****

abh8lj@r.postjobfree.com

Public Relations Account Coordinator, 1987, Ackerman, Hood and McQueen

Agency, Oklahoma City, OK

. Based in Washington, D.C., responsible for the National Rifle

Association account.

. Developed trade show participation plan with a $500,000 budget to allow

the maximum amount of exposure for the NRA in the most cost effective

way.

. Assisted in the coordination and implementation of national and

international media conferences. Created and distributed all press

releases.

Volunteer Fundraiser and Community Support Chairperson for the Birmingham

Public Schools, Birmingham, MI

. 102% increase in total revenue for the Silent Auction Event first year

as co-chairperson.

. Assisted in creating "Crafts for a Cause" to involve students in

community service.

. Appointed Communication Specialist between the Birmingham School

District and Pembroke Elementary School.

. Co-Chairperson for Birmingham School District at Pembroke Elementary

School for "Vote Yes" and "Renew the Millage" campaigns.

Associations

North Oakland County Board of Realtors, Member

National Association of Realtors, Member

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