Brahmam Chittapuram

Ph. # 309-***-****, email: abh8l9@r.postjobfree.com

Objective: Obtain a challenging leadership position applying creative problem solving and

management skills with a growing company to contribute to the continued growth and success of

the organization.

Summary

• Over 12 years of professional IT experience with demonstrated expertise in

Project/Program Management in Enterprise IT project life cycle through all phases.

• In depth knowledge and experience in Cost Management, Time Management, Risk

Management and Human Resource managment skills.

• Capable of driving the entire effort from start to finish in Offshore and Onsite model.

Experience in all the phases of Project Life Cycle, including business case and concept definition,

Requirement definition and Analysis, Software design and development, System integration

and Testing, Deployment and Releasing.

• Successfully setup an Offshore Build and SCM team.

• Excellent experience with Databases and Web Technologies.

• Experience working with 3rd party Consultants in a Statement of Work (SOW) model.

• Served as a subject matter expert (SME) on project management, change management,

release managment processes, methodologies and tools.

• Good knowledge in Program Management and Portfolio Management.

• Excellent Experience in Waterfall and Iterative (Agile) models of SDLC.

• Excellent Experience in Build, Deploy and Release Management Practices.

• Certified PMP, CSM (Certified Scrum Master) and ITIL Professional.

• Ability to handle multiple projects at a time.

Skill Set

Operating Systems: Win 98/NT/W2k/Professional/XP/7.0, Unix

Software: C, C++, Java, Visual Basic, Pro*C, SQL, PL/SQL.

Databases: Oracle, DB2, MS-Access, SQL Server.

Server Side: Java Servlets, JSP, ASP, PHP, ASP.Net

Front Ends: Visual Age of Java, Crystals Reports, Front Page, Dream

Weaver, IBM Rational Software.

Version Control Tools:RMS (Revision Management System), Rational ClearCase,

Subversion, Visual SourceSafe, CVS.

Web/App Server: IIS, IBM Websphere.

Scripting Language: JavaScript, VB Script, Perl, XML, HTML, DHTML, CSS.

Packages: MS Office, MS Project, Planview, Primavera, Vision

Other Tools: RMS, Peregrine Connect-IT, Peregrine Asset Center,

Sharepoint, HP Service Manager, Service Desk, Rally

Education:

Bradley University, Peoria, Illinois, USA, Aug 1999-Dec 2001

M.S - Master of Science (Computer Science)

Osmania University, Hyderabad, A.P., India, Aug 1996 - July 1999

B.E - Bachelor of Engineering.

Govt. Polytechnic, Hyderabad, A.P., India Aug 1992 - Jan 1996

Diploma in Engineering.

Certifications:

• PMI Certified PMP (Project Management Professional)

• CSM (Certified Scrum Master)

• ITIL (Information Technology Infrastructure Library)

Employment History:

Express Scrips - Aug'10 to Present

Project Role: IT Project Manager/Scrum Master

Client & Patient Systems (C&PS) - Customer Contact Shared Services (Aug'10 - Present)

Express Scripts is a pharmacy benefit manager. The company processes pharmaceutical claims

for members at network pharmacies and at their own mail order pharmacies. They provide

services to manage drug plans for government agencies both as administrator of employee

benefits and public assistance programs.

Features/Responsibilities:

• Lead daily scrums to remove roadblocks and prioritize services development work and

escalate issues acccordingly.

• Created Project plans, executed and monitored the project tasks in all the phases of

project and implemented the Web Services into production within budget and schedule.

• Monitor and track project scope, budget, schedule and resources, Also update the

progress to the stakeholders.

• Worked with 3rd party contractors to have the statement of work (SOW - Fixed bid and

Time/Material) executed as per the plan.

• Involved in High level design and detailed design walkthroughs from both inhouse

projects and 3rd party Vendor projects.

• Coordinate with all the Application Project Managers for Compass, Member Portals,

APON, Atlas etc for prioritizations to Shared services development and release.

• Coordinated with Release Management and Infrastructure/Environment teams in BIG IPs

and implementation plan reviews.

• Forecast the resources and assigned accordingly based on the priorities of the projects.

• Oversee Quality Assurance, Quality Control, Build, Deploy and Release making sure all

the Project management guidelines are adhered.

Environment: J2EE, IBM Websphere, JRA 2.0, CVS, Rally, Quality Center, MQ Series,

QPasa, Cobol, IBM Websphere Message Broker, IBM Oracle, MS Project, FTP, Sharepoint,

ControlM, Visio, MS Office.

State Farm Insurance, Bloomington, IL

State Farm is a group of Insurance and financial Services companies, It is the largest Auto

Insurer in United States of America. State Farm Mutual Automobile Insurance Company is also

the parent company of several wholly-owned subsidiaries that provide property and life insurance,

banking products and mutual funds etc.

Project: Property and Casualty (P&C) Additional Data for Analytics

Project Role: Project Manager/Scrum Master (Sept 2008 – Aug 2010)

This program was initiated to make available the Fire and Auto data to do the Analytical work with

P&C resulting in better understanding of State Farm customers and better opportunity for

Underwriting and Actuarial department.

Feature/Responsibilities:

• As a Program Manager, was responsible for delivering the Fire and Auto Data into the

Federated Data Warehouse (FDW), PCADSS (Property & Casualty Actuarial Decision

Support System) and EME (Enterprise Mining Environment) on time, within budget with

quality results in order to meet the defined requirements and business specifications.

• Was responsible for Program Scope, managing interdependencies between the project

schedules within the program, Stakeholder management, managing the budget within all

the projects in the program.

• Was also a Project Manager for few feeds i.e. Auto and Fire Enterprises Apps Quotes,

Auto and Fire Supplemental Data, Driver and License Voilation, Claims history.

• Being a Scrum Master, led the daily scrums, prioritize day to day project operations,

planned each Iteration in respect to Objectives, Development, Testing and

Implementation.

• Work with Product Owners and members of the Sprint team to ensure grooming of the

product backlog, facilitate sprint planning, story point sizing.

• Handling Issues/Risk with ETL tools, and making sure all the data flow from Source to

Data Warehouse to PCADDS is good.

• Oversee Quality Assurance, Quality Control, Build, Deploy and Release making sure all

the project management processes and document standards are followed.

• Meet with senior management to discuss about the projects in pipeline and make

decisions about the Data Analytics Portfolio.

• Managed Annual Budget of $1.5 million for each feed of the project, also managed all the

resources.

• Handled Risks, Issues and Dependencies. Idenfifying, Analyzing and Monitoring

enterprise risks in a cross-functional teams throughout the program's life.

• Influenced Release team and Business Application Infrastructure Management teams on

their processes and procedures to suit the program with PowerPoint presentations

• Monitor and track project scope, cost, time, resource allocation, and change requests in

accordance with State Farm established program standards.

• Review and authorize deliverables like Project Schedules, Project Implementation plan,

Release acceptance document, Project Plan, Approval package.

• Coordinate with lots of teams like Triage team, Mainframe Issuance team, Release team,

BAIM (Business Application Infrastructure Management) team, Runtime team

Environment: J2EE, IBM Websphere, JRA 2.0, Rational ClearCase, Rational ClearQuest,

MQ Series, QPasa, Cobol, Informatica, Cognos, ETL Tools, Primavera, IBM Websphere

Message Broker, IBM DB2, MS Project, FTP, Sharepoint, ControlM, Windows, Visio,

LotusNotes.

.

Project: Enterprise Apps Automated Issuance.

Project Role: Project Manager (Jan 2007 to Aug 2008)

The objective of this project is to continue to enhance Fire Automated Issuance processing

throughout the company wide Agents and Operations EA workflows. This will allow more

applications to be automatically processed without Underwriter and/or Service manual

intervention.

Features/Responsibilities:

• Provide leadership to the Systems department by developing strategies and plans that

support business needs and are aligned with departmental and organizational objectives

and goals.

Review and authorize deliverables like Project Schedules, Project Implementation plan,

Release acceptance document, Project Plan, Approval package.

• Identify and manage project dependencies and critical path.

• Communicate project expectations to stakeholders and project members in a timely

manner and manage those expectations on an on going basis.

• Verify that project goals and objectives are defined.

• Manage development of project charter, plan and base lined schedule.

• Recommend changes to project direction, scope, cost, time and resources.

Environment: J2EE, IBM Websphere, JRA 2.0, Rational ClearCase, Rational ClearQuest,

Cobol, Informatica, Cognos, IBM DB2, MS Project, Sharepoint, Windows, Primavera, Visio,

LotusNotes.

Project: EA Fire- Home Owners and Renters & Condo Unitowners Application V4

Companywide Conversion.

Project Role: Project Manager (Aug 2005 to Oct 2007)

This project was designed to convert Renters and Condo applications using the Data Driven User

Interface and J2EE, Piloted the application in Pacific North West and Moutain states, and also

involved in couple of rollouts.

Features/Responsibilities:

• All the agents UI and associated systems including agents Webprint, Application

Decision Support, Operations Center app View and Fire Streaming were converted from

V2 to V4 version.

• North Carolina has a different version of the application, considering the uniqueness of

the state.

• Coordniate with different set of developers, like J2EE, Visual Basic, Product Models,

Mainframes, Message Broker.

• Coordinate with Release Team for the smooth implementations, improving some of the

processes.

• Lead war room sessions after the implementations.

• Managing interdepencies between the projects.

Environment: J2EE, IBM Websphere, JRA 2.0, Rational ClearCase, Rational ClearQuest,

MQ Series, QPasa, Cobol, IBM Websphere Message Broker, MS Office, MS Project, Visio,

IBM DB2.

Project: P&C Rating Parts

Project Role: Implementation Coordinator (Sept 2005 to Dec 2006)

This project was initiated to build the Rating Engine to be used for all premium calculation for all

Auto Products and Fire (Home Owners, Renters and Condo Unitowners) for a state. Also build a

tool to allow the Actuarial department and operation centers to access and maintain rating

information used by the rating process (rate table, activation, dates etc).

Features/Responsibilities:

• Accountable for setting up Simprod Environment and Production Environments. Setup

includes IBM Websphere Application server setup, creating MQ Series components,

Cobol components, DB2 databases, IMS databases.

• Accountable for Simprod Testing.

• Coordinated with Project teams, Release team, Program leads, Business Partners to

develop deliverables like Implementation Plan, Implementation Test Plan, Backout Plan,

Implementation Schedule, Contingency plan, Checkout Plan, Enterprise Risk

Management Plan, Release Acceptance Document/Product Readiness Document, Exit

and Entry Criteria document etc and had them authorized.

• Coordinate with team members and program/release leads to plan, organize and execute

implementation plan.

• As a change coordinator for the project’s workgroup, responsible for all changes.

• Coordinate with lots of teams/analysts like Security analyst, Test Coordinator, Message

broker Analyst, Host Analyst, Release team, Performance test team, Run

time/Engagement team, Build team.

Environment: J2EE, EJB, IBM Websphere, JRA 2.0, Rational ClearCase, Rational

ClearQuest, MQ Series, BuildForge, QPasa, Cobol, IBM Websphere Message Broker, IBM

DB2, HP Service Desk and Service Manager

Build, Deploy and Release - Team Lead (Sept 2004 - Dec 2005)

Team consists of groups of Build Engineers and SCM Engineers to make sure the

builds/Issuances are created, tested and released on all the environments in the timely manner.

Features/Responsibilities:

• Coordinated with different groups and created Enterprise Apps, P&C Build Process,

Mentored and made sure the process is followed.

• Created Issuance Standards like Issuance package naming and versioning standards,

scripting standards, storage procedures.

• Created Repository guidelines and standards like Work Group standards, labeling

standards, Unique ID standards etc.

• Mentor build engineers on Streaming Strategies, Code Overlays, Code Merging,

Compiling Components on ABT Servers, versioning etc.

• Created templates/standards for getting the issuances reviewed/audited and releasing

them into the environments.

• Developed roles and responsibilities for all the product level, project level and release

level build engineers.

• Lead the team of Visual Basic/J2EE/Host based Build Engineers.

Project: State Farm Payment Plan

Role: Systems Analyst/Build Engineer (Dec 2003 to Dec 2004)

State Farm is in the process of building an enterprise wide Customer Billing System which will

enable the current billing processes of each business area to migrate to an enterprise billing

process providing the option for one bill for all State Farm products to customer. The State Farm

Payment (SFPP) will serve as the foundation for this consolidated Billing System.

Features/Responsibilities:

• Worked on couple of enhancements projects

• Allowing agents to save submitted Account Management Systems remarks for

historical purposes.

• Enhancing the payment receipts produced from AMS.

• Analyze business and system requirements, including impact analyses on

existing systems to develop system specifications.

• Provide system software support for State Farm applications and components

which adhere to State Farm Technical Architecture and other system standards.

• Accountable for all SFPP-AMS builds for project and Service.

• Single Point of Contact (SPOC) for AMS component issues (I.e. ownership,

overlays, parallel development etc)

Environment: VB, ASP, XML, COM, ABT, RMS, Lotus Notes, Microsoft Excel, Windows XP.

STL Technology Partners, Bloomington, IL

Software Engineer (Apr 2003 to Dec 2003)

As a Software Engineer in STL, was in charge of numerous in house projects.

Farmweek

Developed a website http://farmweek.ilfb.org for IFB-Farm week (Illinois Farm

Bureau) which posts articles for the farmers of Illinois.

Responsibilities/Features

Online Office Tools (OOT): Online Office Tools is a proven effective business

management tool that allows a company to grow while keeping communication avenues

open between employees.

• Developed Internal Job Posting, Recruiting and Vehicle Modules.

• Involved in Program/Module design, coding and unit/integration testing for these

modules.

PalmPeoria

• Developed Events and Trainings modules for PalmPeoria organization.

Maintaining the http://palmpeoria.org site

McDonalds Project

Developed a web site for a group of McDonalds fast food centers present in the McLean

County. It also involves an administration section, where the administrators can

add/edit/delete/upload information on their web site, www.mcdokski.com

Tricon

Developed a system for Tricon, which keeps track of all the individuals who are

Contractors, Architects, Engineers, Suppliers in the Sate of Illinois. This system allows

manipulating the details like Type of Projects, Classifications of their work, rates, period

etc about these professionals.

Illinois Department of Human Services, Springfield, IL (Sept ’02 – Apr’ 03)

Project: HIPAA (Health Insurance Portability and Accountability Act) Survey.

1) Role: Software Engineer

2) As a consultant worked on couple of projects.

Developed a system, which checks all the Providers available in the state of Illinois for the

HIPAA Compliance, (a set of rules specified by HIPAA). And also it does a survey on

Computers used for darts data entry.

Responsibilities/Features:

• Maintain the Users, Local and Global groups, Configure the roaming profile for the users

accessing the network from different locations, keep track of user authentication and

maintain the network performance and security.

• Involved in developing effective backup strategies for ensuring data security.

• Developed all the Pages in ASP using IIS.

Environment: ASP, IIS, DB2, MS-Front Page, DreamWeaver, JavaScript, Windows, Erwin,.

Crystal Reports.

Bradley University (Jan'01 – Jan’ 02)

Graduate Assistant

As a graduate Assistant, was responsible for automating few of the processes in Food & Catering

Services department.

Environment: Visual Basic, ASP, HTML, XML, Windows, Microsoft Access

Indotronics, Hyderabad, India

Project: Conversion Project

Role: Software Developer (Jan 1999 - Aug 1999)

I was involved in a project for data migration from legacy systems to Oracle database for a

Kitchenware company, which keeps track of the movements of the stock and automates the

entire distribution system.

• Designed the packages to support production environment.

• Developed the Shell script to check the database connectivity from the installation

programs.

• Involved in tuning the application for the better response of application.

• Designed various SQL scripts for database monitoring using SQL and SQL Plus.

• Automated the data loading using Unix shell scripts, SQL Loaders SQL and PL/SQL

Environment: SQL, PL/SQL, Perl, Oracle 7.x, Unix, WinNT, Svrmgrl, OEM 1.6, Erwin 3.5.2

CBIT Engineering College, Hyderabad, India

Project: Design of RCC Elements

Role: Programmer (Jun 1998 - Dec 1998)

• Developed a Software application for the Design of Reinforced Cement Concrete

Elements to outline project details like breadth, width and height of the design of RCC

elements like beams, columns and footings.

• Prepared Algorithms and flow charts according to the design specifications.

• Crosschecked with IS-456 specifications.

Environment: Visual Basic, Win 98.

APTECH, Hyderabad, India

Instructor (Jun 1996 - Mar 1998)

Aptech was one of the reputed institutes in late 90s for providing computer education. As an

Instructor in one of the reputed centers, taught Fortran, C/C++, PL/SQL to various batches.

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