Customer Service Manager
Resume:
Fremont Ne *****
*************@*****.***
Fremont Ne 68025
*************@*****.***
Alberta Thielen
Position Desired:
SUMMARY OF QUALIFICATIONS
Top-notch trainer with more than 13 years experience in adult education in call center.
•
Trained Customer Service, Collections, New Accounts.
Outstanding productivity both as a trainer and as office manager.
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Unique combination of expertise in collections, training, and office management.
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Dynamic leader and team builder, consistently motivating others toward success. Highly
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responsible able to function autonomously requiring very little supervision.
Ability to implement rapid change and maintain clear communication.
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Organizational skills, scheduling, planning, setting priorities, and meeting deadlines.
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Strong analytical/problem solving skills.
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Professional, detail oriented, competent, reliable and personable.
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Well versed in Word, Excel, Power Point and Office outlook.
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Strong public speaking skills.
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Able to work and adapt to most work place environments with efficiency.
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Experience
September 1997 to April 2010 Alliance Data Systems,
Westminster, Co
Lead Trainer Supervisor
Mentored hundreds of
collections associates with the
responsibility for high
production, plus full
responsibility for all training.
• Led two monthly training
sessions, including
education and product
knowledge, sales strategy
and training.
• Implemented training
course for new recruits
speeding profitability.
• Managed a team of 10
collectors.
• Responsible for increasing
and maintaining high profit
for busy call center.
1655 N Keene Ave
Fremont Ne 68025
*************@*****.***
Performed administrative
•
duties for front and back
end collections department.
Resolved associate issues.
•
Handled customer
•
complaints.
2004–2007 Don Thielen and Associates LLC, Erie, Co
Office Manager
Increased office sales from 15 thousand monthly to $30 thousand monthly.
Managed a busy insurance office.
Completed all clerical and administrative duties.
Helped with payroll and balancing the books.
Managed two representatives.
Education
1994–1996 Front Range Community Collage Westminster, CO
Basic college courses.
Colorado insurance Schools
1655 N Keene Ave
Fremont Ne 68025
*************@*****.***
Colorado Property and Casualty license.
Over the years I have done considerable work to increase my knowledge and effectiveness as a
trainer and leader. This includes many courses in both areas. I have been groomed by top notch
trainers in my field as well as the best leaders in my current position. I am ready for a new
challenge and ready to grow into a new position.
Interests
Open water swimming, gardening, and reading.
Contact this candidate