Customer Service Sales
Resume:
JOHN F. ORES, JR.
Savannah, Georgia 31405
Cellular 912-***-****
Home 912-***-****
abh8j2@r.postjobfree.com
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SUMMARY
Computer Information Systems Professional with over 25 years of experience
maintaining and monitoring various projects. Customer Service, Management,
Sales, Excellent communication skills. And Team Player.
TECHNICAL SKILLS
* Operating Systems: DOS, Windows 95, Windows 98, Windows 2000, Windows
ME, Windows XP, Windows NT
* Software: Intranet and Internet Savvy, Microsoft Applications (Access,
Word, Excel, PowerPoint, Works, Project), Harvard Graphics, Quicken, SQL
Script, SQR, DB, Ceridian HR/Payroll, ADP, PeopleSoft HRMS, PeopleSoft
Tools, Crystal Reports
EDUCATION
Bachelor of Science, Information Systems, 1986
Fort Valley University, Fort Valley, GA
PROFESSIONAL EXPERIENCE
October 2009 to Present
Kelly Services, Savannah GA.
Independent Contractor
* Retail assignments including cashier, stocking, inventory, and customer
service.
* Stock Room duties, unloading of truck and stocking merchandise on floor
and backroom.
* Inventory of Merchandise, Tagging merchandise of shelf and Floor Layouts.
* Warehouse assignments including general and unloading/loading,receiving
merchandise
* Customer Service Assignments.
October 2007 to May 2009
Macy's Savannah GA.
Sales Associate
* Sale of Women Shoes
* Cash Register duties.
* Shoe Audits and Inventory
* Stock Room duties of receiving shoes and tagging them for shelf.
April 2004 to May 2007
VeriFone (Formally GoSoftware), Savannah GA.
Account Manager Tier 1/ SSR - (April 2004 to September 2007)
* Act as the focal point for customer inquiries regarding VeriFone
processes and provides information on behalf of Sales Team
* Responds to customer questions e.g. order status, quotations, training,
product delivery, billing inquiries, reporting requirements and other
support needs as required.
* Enters orders, tracks shipments, and inquires and retrieves customer and
product information for management and customer reporting.
* Researches and provides information or escalates to appropriate resource
acting as liaison between customer and sales team.
* Assesses and anticipates customer satisfaction issues and makes
recommendations for Verifone process improvements.
* Manage the Reseller's Den database to place NAFG reseller orders and
manage there accounts.
Technical Support Representative - (July 2003 to April 2004)
* Receives inbound/outbound calls, gathers and verifies required
information, sales and cross selling, maintain an acceptable talk time,
maintain programs standards.
* Inputs data from customers and manual orders into computer system and
software.
* Retained a thorough working knowledge of all existing and new accounts.
January 2000 to May 2004
Spherion Corporation, Atlanta GA. Benefits System Analyst
* Manage the implementation and training of software to ensure customer
felt confident in completing their responsibilities using the new
systems.
* Responsible for managing all technical aspects of the benefits modules in
PeopleSoft, Ceridian Source/Ensemble and Templink.
* Provided systems support for the annual open enrollment process; includes
updating plans and deductions in all systems, coordinating programming
changes in the Edify Voice response systems and coordinating programming
changes with any outsourcing vendors and testing all processes.
* Create, analyze, troubleshoot and monitor all benefits business processes
including interfaces, reports, online transactions and programs. Send
interfaces to carriers on schedule basis.
* Supported any systems upgrades and test of software.
* Provided all benefits related reports, both ongoing and on an adhoc
basis; pull data from all systems and combines into consolidated reports.
Created quality control audits as needed in Query/crystal and Microsoft
Access.
* Developed customer requirements to provide funding for various projects
based on capitalized and non-capitalized software and non-development IT
expenses including production support and maintenance.
* Provided technical support and analysis for users in the Benefits
department; includes building database as reference tools,
troubleshooting any desktop problems and data problems.
* Acts as a liaison to the Information Systems department to resolve
issues.
* Testing HR/Payroll software for migration and conversion.
* Team member responsible for software development life cycle for internal
planning and engineering processes.
* Maintained and reference all specifications on computer enhancements.
January 1996 to December 1999
Ceridian Corporation, Atlanta, GA. Application Support Analyst
* Provide Technical support from first level CES representatives to support
Ceridian HR/Payroll application customer as well as third level support
and district offices.
* Identified systems programming errors and assist in resolution. Assisted
clients information errors and assist in resolutions.
* Assisted client's information systems departments with environmental
issues for Norell and Windows NT networks via phone as well as remote
dial.
* Resolved communications problems between client's network and Ceridian
mainframe.
* Assisted clients with software upgrades and installations
* Trained new analyst Ceridain products and procedures.
* Ensured that clients with servers and workstations are configured for
optimum performance.
* Maintained and reference all specifications on computer enhancements
Maintained and reference all specifications on computer enhancements.
May 1991 to November 1995
National Data Corporation, Atlanta GA. Technical Support Analyst
* Coordinated help desk and technical support functions.
* Handled call from customer via phone for support of NDC software and
hardware.
* Wrote Verifone software for distribution with POS terminals.
* Troubleshooting and supporting of NDC retail, lodging, and restaurant
applications for credit card devices.
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