Customer Service Management

James Hill

**** ********** ***** ****, ***** Branch MS 38654

Phone 615-***-****

Cell: 615-***-****

Email: abh8i7@r.postjobfree.com

Profile

1. Extensive collections/ risk management experience

1. Proficient in Credit and Collection rules & regulations

2. Strong analytical, time management, organizational, and conflict

resolution skills

3. High level of ethical standards, confidentiality, and integrity

4. Ability to conceptualize, analyzes, and evaluates situations in

order to make sound business decisions.

Education M.B.A., University of Phoenix

B.B.A., Middle Tennessee State University (Major: Economics;

Minor: Finance)

Relevant Experience

1996 - Present Ford Credit/PRIMUS

Loss Prevention Representative III

-Hired as Loss Prevention Rep I and was promoted to Rep II and

Rep III

* Monitor collections performance, and make recommendations to

enhance the collections process through analyzing consumer

credit reports and related proprietary metrics.

* Gained experience in all stages of collections. Consistently

meet all operating plan targets. Make advanced skip tracing and

repossession decisions.

* Perform all supervisory duties in manager's absence. This

includes training, coaching, and directing employees, handling

difficult collections accounts, ensuring all collections

remedies are exhausted and insure appropriate recommendations

for handling accounts.

* Key member of start up team for Service Center operation,

selected for outstanding contributions and performance on past

assignments. Management provided the opportunity to assist

fellow employees with the cultural transition from a

decentralized operational environment to a centralized

operation.

Related Management Experience

Parisa Restaurant

1. Manage restaurant operations including customer service,

recruiting/hiring kitchen staff, terminations, advertising. Assist

owners with forecasting and planning.

Olive Garden

2. Began working in the kitchen while attending college. After

graduating, selected for competitive General Mills Management

Training Program provided experience in all aspects of restaurant

operations and management.

House of Golf

3. Responsible for pricing new merchandise, sales, repairs, displays,

filling orders, and maintaining inventory for satellite and

franchise stores.

Contact this candidate