Manager Sales
Resume:
Lisa Anne Evans
**** **** *** *. *******, WA ****2
abh8i6@r.postjobfree.com
Summary Fifteen years overall experience in managing, developing
and leading as a;
Director of Operations
Area Manager / District Manager
Trainer / Facilitator
Dynamic Communicator
Skills
Financial Management assuring organizations goals
are met and profitable growth is achieved.
Development of systems and procedures to build and
sustain infrastructure, promote a safe work
environment, and foster accountability across
multiple departments.
Team building via charismatic, consistent
leadership.
Ability to communicate, interact and partner with
all levels of organization, team, vendors and
customers.
Experience Operations Manager, Amazon.Com Campus, Bon
Appetit Management Co, Seattle, WA 2010 -
Present
Supervise all Front of House operations for
full service caf , plus oversee operations
for three separate Coffee Bars running under
three distinct concepts.
Responsible for recruiting, training and
ongoing supervision of 15 direct reports.
Part of opening management team for new
flagship account and directing day to day
tactical operations. 2004-2008
Director of Operations, Caffe Ladro Espresso
Bar & Bakery, Seattle, WA
Supervised all Retail & Bakery Operations, HR,
Recruiting/Staffing, Training, Marketing, Store
Maintenance, New Store Openings and in-house
Scratch Bakery. Responsible for 13 direct reports
and 150 in-direct reports.
Created and implemented the company's first
comprehensive HR policies, operational procedures,
safety processes and results oriented training
programs for baristas, Managers-in-Training and
Managers.
Grew retail division from 7 to 13 stores in less
than four years, and more than doubling top-line
revenues. Achieved same store YOY growth as high
as 51%.
Exceeded industry SS growth while increasing gross
profit margin and profits. Same Store Comp Sales
2007, +7.56%; with GPM up 6.08% and bottom-line up
7.20%. Same Store Comp Sales 2008 (thru June)
+5.14%.
Supervised the expansion and relocation of Bakery,
growing product assortment and staff by 30% to
accommodate company's overall growth.
Successfully grew retail bean category sales
through product development and line extensions.
Bean category sales growth from 4.3% to 7.4%.
Initiated, negotiated and acquired wholesale
account with Pier 1 nationwide and Whole Foods
Pacific Northwest resulting in significant growth
to wholesale channel and enhanced brand equity.
Collaborated with Tony's Coffee in developing
"signature" proprietary blends for Pier 1 - from
conception to shipping.
District Manager- WA, OR, AZ, NV, UT, CO, Wizards
of the Coast, Seattle, WA 2003
Responsible for all District Operations in 6
regions, totaling 17 locations.
Contributor of new systems and procedures for
re-building of retail division.
Designed and implemented division-wide labor
planning tool to improve financial results and
protect fourth quarter ebitda.
Area Manager - Operations/Marketing Liaison,
Premium Espresso - Lavazza, Chicago, IL 2001-2002
Recruited for development and implementation of all
operations and marketing facets of Startup Company
including budgeting & financial goals.
Led team in all recruiting, hiring and training.
Effectively trained, developed and motivated
management team to achieve impressive top-line
sales, SOS ratings, customer service ratings,
product quality and bottom-line results.
Collaborated with Store Design Team to develop caf
designs (in-line & drive-thru), safety processes,
retail product strategies and real estate site
analysis reports for Sr. Management.
Tactical and creative coordination with Marketing
Dept. on all aspects of new store marketing, new
product development, menu creation, retail product
selection, and seasonal promotions.
Local Marketing Specialist for all PR initiatives:
Community sponsorships, brand-building special
events and B2B partnering - representing Lavazza
Italy's #1 Coffee launch into North America.
District Manager - Southern California,
Tully's Coffee, Seattle,WA 2000-2001
Recruited to direct all aspects of 3 new store
openings, and acquisition of 4, covering LA and
Orange County to total 7 units.
Solely responsible for set-up and implementation
of all district operations including vendor
relationships, regional food and beverage program,
recruiting, hiring, training, scheduling and
ongoing managerial development.
Responsible for regional community involvement,
special events, B2B partnering and the marketing 1996-200
mix 0
District Manager - Southern California, Seattle's
Best Coffee, Seattle,WA
Supervision of all district operations: 7
corporate and 3 franchises in Southern California
and Denver, totaling 10 units.
Responsible for 7 new store openings, including
all management and staff recruiting and training.
Effectively recruited and managed 12 direct
reports.
Developed strategies with managers for budget
attainment in each caf . Achieved comparable
sales growth of 4.6% YOY.
Responsible for all financial results of cafes,
including sales, cost controls, scheduling and
profit attainment. Achieved 3% above profit plan
in third quarter '99.
Caf Manager from 3/94-2/96 before being promoted
to District Manager.
Exceeded goals every quarter in sales, labor and
profit.
Burnley School of Professional Art, Seattle, WA
Education
Associate Degree - Commercial Art
Cornish Institute, Seattle WA
University of California at Santa Barbara
Computer MS Office including Word, Outlook, Excel,
Skills PowerPoint
References
Jack Kelly, CEO / President
Caffe Ladro
abh8i6@r.postjobfree.com
Bob Ohly, Managing Partner / CFO
Caffe Ladro
abh8i6@r.postjobfree.com
Wendy DeJong, Director of Coffee
Tony's Coffee & Tea
abh8i6@r.postjobfree.com
David Kubena, Vice President
Allegro Coffee / Whole Foods
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Tom Mitchell, Business Development Consultant
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