Customer Service Sales

JOHN MANKOWSKI

*** ******** ***** 608-***-****

Sun Prairie, WI 53590 *********@*****.***

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Objective

To obtain a position in regional sales that will allow me to apply my

working knowledge while growing with a solid, forward-looking company.

Summary

Experienced Salesperson with core knowledge in distribution, improving

processes, supervision, sales growth, and customer development.

Experience

Project Coordinator, Gustave A. Larson Company 2009 to

Present

. Define and propose solutions utilizing extensive knowledge of our

suite of products to exceed customer expectations

. Fluent in all aspects of inventory control management.

. Adjusting inventory based upon trend analysis

. Evaluate cost efficiency of stocked product

. Established rapport with external vendors through promotional

sales campaigns

. Sold more than 100 units in a three-week period at double the

standard gross profit margin

Sales Representative, Gustave A. Larson Company 2006-

2009

. Managed and cultivated the south central Wisconsin and Northwestern

Illinois territory of over 75 clients

. Revenue growth of over $75,000 within a year for a key client

. Enhanced percent to goal performance year-over-year reaching

113% of goal in year three

. Increased client base by 25% from year one to year three

. Generated additional revenue of $50,000 through cross selling

for existing customers within a year

. Pioneered the introduction of a new product within the company

. Originally proposed to new product committee by vendor

representative

. Initiated a pilot program with vendor representative to

establish market viability

. As a result, the pilot program was a success. Product is now

marketed in 49 locations with expected yearly revenues of

$500,000.

Customer Sales Representative, Gustave A. Larson Company 2004-2006

. Expanded existing client product suite through up-selling

. Responsible for quoting jobs for new and existing business

. Weekly cold calls to targeted accounts

. Marketing bi-weekly specials

. Integral in building customer relations

. Performed client-specific training on B2B site for over 50

accounts

. Presented onsite for larger accounts on both B2B site as well

as the Trane/American Standard parts programs

Truck Driver, Gustave A. Larson Company 1999-2004

. Establish rapport with customer base to identify cross-selling

opportunity.

. Responsible for collection of unused product and sell -up

opportunities at subsequent sales calls

. Introduced and developed prospective sales lead through bi-weekly

sales flyers

. Delivered material to both jobsites and contractor shops

Certifications

. Commercial Drivers License class B with Hazardous Materials, Air

brakes and Tanker endorsements

. Customer service 2010 ServiceSkills.com

. How To Handle Irate Customers

. The Service Mentality

. Seven Keys To A Positive Mental Attitude

. Determining Caller Needs 1

. Proactive Customer Service

. 2008 Mitsubishi Training

. Lost Art Of Selling

. Pricing For Profit

. City Multi Training

. 2008 Wayne Atkins Seminar

. Small Business Development

. HARDI Institute

. Introduction To Heating

. Introduction to Cooling

. Basic Electricity

. Counterman Training

Education

1989 Cambridge High School Cambridge, WI

High School Diploma

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