Customer Service Sales

**** ********** *****

Shakopee, MN *****

Phone 952-***-****

******.*****@*******.***

Tracey J. Edman

Summary of Qualifications:

. Proficient in the use and navigation of Microsoft Office, Lotus

Notes, Salesforce.com, Seibel Service, Navision, Fourth Shift,

Visual Manufacturing, Great Plains, Business Objects and numerous

other software programs.

. Excellent communication, client relation and computer skills.

. Ability to work under pressure and multi task. Superior

organization and

time management skills.

. Ability to meet deadlines and productivity demands. Very detail

oriented.

Work Experience:

Lighthouse1, LLC November 2008-October 2009

Technical Services

. Provided technical and POS support to Third Party Adminsitators.

Problem resolution within web based software applications via

telephone and e-mail.

. Debit card knowledge, in-depth exposure to First Data and Metavante

debit card platforms

. Extensive POS knowledge regarding MCC and error codes. Supported

claims issues, data imports and failures.

. Communicated to clients, if an issue was identified, of a work around

or future fix was to be implemented and followed through when the

resolution was deployed.

Lifecore Biomedical (Excel Staffing) March 2008-June 2008

Client Services (temp)

. Build and maintain relationships with customers and sales team. Work

with other departments to resolve customer issues.

. Strong background in pre- and post-sales support. Experienced

maximizing client satisfaction, with extraordinary ability to service

and retain key accounts.

. Provide answers or resolutions for any inquiry received by phone, fax,

or email. Process orders accurately. Provide technical support on all

Keystone products in accordance with F.D.A. regulations.

GN ReSound June 2006-December 2007

Customer Care Representative

. Handle incoming calls from GNR customers via territory based and

general queues.

. Collaborate with Sales personnel by proactively contacting customers

to discuss and resolve sales and service issues.

. Accurately handle customer inquiries with regard to placing orders,

order status and delivery dates, product warranty status, product

options and specifications, dispenser referrals, etc.

. Document and distribute customer complaints to appropriate

department(s) and provide feedback to the customer with regard to

process improvements made and/or service action taken.

. Research and resolve issues regarding miss-shipments, finance matters,

and history of devices

Q-Carriers, Inc September 2005- March 2006

Safety Coordinator/ Dispatch

. Assure drivers abide by Federal Motor Carriers Safety Requirements.

Verify log book accuracy, driving time and maintain accident files.

. Assist in orientation of new drivers, set up new driver files,

coordinate pre-employment drug screen, verify past employment records.

Rate, broker and dispatch loads for flatbed division.

. Communicate with both drivers and customers regarding any possible

issues to resolve them before they arise.

ACIST Medical Systems May 2003-September 2005

Sales Administrator

. Prepare, administer and coordinate customer/dealer quotations,

proposals, bids, order, contracts and specifications in a timely,

accurate and efficient manner.

. Provide technical assistance and customer service in determining

vendor availability, pricing and service of replacement parts,

shipment discrepancies and product information.

. Process and prepare credit memos, invoices, purchase orders, return &

credits, shipping & receiving activities, project charts, in-house

reports, back order requirements, stock level & parts requirements

reviews, and written & verbal correspondence to customers,

distributors and vendors.

. Required support of and response to Marketing & Sales, Manufacturing,

Engineering, as well as other internal departments to facilitate an

organized, timely and cost effective build and delivery of systems and

parts.

Hypoguard USA September 1999- April

2003

Customer Service Representative

. Processed orders via telephone, e-mail and EDI. Managed returns,

resolved complaints and shipping issues.

. Provided technical assistance and support to customers in accordance

with F.D.A. regulations.

. Managed accounts in Canada, Mexico and South America. Followed rules

and regulations necessary for exporting goods.

.

Education:

ProSource Educational Services Ridgewater Technical College

Real Estate 1, 2 and 3 Sales and Marketing

Minnetonka, MN Willmar, MN

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