Project Manager
Resume:
Ronald Decker
**** ****** **. #**, *** Diego, CA 92108
abh8gj@r.postjobfree.com
Summary
. Well-qualified and results-oriented I.T. professional with years of
managerial and technical experience in both application development and
infrastructure projects.
. Managed technical teams of more than 18 staff members with annual budgets
exceeding $3.8M.
. Strong organizational and analytical abilities applied to achieve desired
goals, objectives, and results.
. Extensive experience in the development and management of Software
Services organizations.
. Thrives on working in business-critical environments.
. Experienced in working with executives and key stakeholders managing
expectations and resolving issues.
Education
. University of Colorado, Colorado Springs, Colorado
MBA program course work in Business Law
. Colorado State University, Fort Collins, Colorado
Bachelor of Science degree, Computer Science
Certifications
. Alexander Scott & Associates (Digital Hired Consultants)
Designing & Leading Effective Organizations (Structured methodologies,
processes, and toolsets)
Self Managed Teams
High Performance Organizations
. Analytical Problem Solving (APS)
. SEI CMM Level III
Business Skills
Customer Support Project Management Financial Analysis Business Planning
Negotiation Skills Influencing Skills Operations Presentations
Efficiency Team Building Management Tools Budgeting
Improvement
Business Process Contracts Performance Project Portfolio
Reengineering Administration Management Management
Technical Skills
VAX/VMS Device Drivers RAID Components SCSI
ALPHA/VMS Compilers SDLC Clusters
System Services Data Structures Crash Dump Analysis WAN/LAN
Windows CVS Assembly Language Microsoft Office
MACRO Code Builds and Analytical Problem
Deployment Solving
Professional Experience
PacifiCare/United Health Group, Cypress, Calif.
2006 - 2008
Manager, Information Technology (Direct Reports = 10, budget = $2.9M)
Managed the Enterprise Solutions team consisting of project managers,
analysts and programmers whose responsibilities varied from project to
project, including infrastructure support (VMS, UNIX, Windows, IBM and
UNISYS Mainframe).
. Provided overall project management support for various technical
initiatives. Utilized Structured Methodologies and Processes.
. Managed a Budget Tracking System to track multiple projects owned by
the department.
. Managed resource allocation against budget and facilitated reporting.
. Provided work estimates based on project requirements. Interfaced
directly with Project Managers on determining level of effort and
allocation of hours.
. Insured that department was properly impacted on all projects that
were to be included in project portfolio. This would see that the
necessary funding was approved for the proposed work.
. Periodically conducted a supply versus demand analysis for finance as
requested.
. Performed regular performance reviews and evaluations of team members
on an annual and interim basis. Established team and individual goals.
. Responsible for Resource Management for department, both on-shore and
off-shore. Sourced fulltime and multi-vendor contractor staff.
Conducted and facilitated the interview processes and performed on-
boarding activities for those hired. Managed and negotiated any
contractor extensions.
. Responsible for acquisition and renewal of software licensing for the
entire Application Development Group. Estimates prepared for upper
management and associated quotes were given and approved.
. Reviewed third-party Statements of Work (SOW) for completeness and
acceptance.
Keane, Inc., Cypress, Calif. (PacifiCare Engagement)
2002 - 2006
Service Delivery Manager (2005-2006) (Direct Reports =18, budget = $3.8M)
Managed the Keane Development Services Team, Sales and Marketing Support
Team, and the Oracle DBA Team - developers, analysts, and project
managers (VMS, UNIX, Oracle, Windows).
. Managed activities in areas such as code deployment, CVS Repository
Management, Change Management, Keane and PacifiCare tools support, and
Development Environment support.
. Interfaced and regularly reported to PacifiCare high-level managers on
progress and changes.
. Responsible for casting resources against project requirements,
insuring that all project mangers under my supervision were properly
managing all projects and project artifacts maintaining them in a Work
Products Database.
. Provided evidence for SOX audits and participated in interviews,
analysis, and security related issues.
. Tracked project hours against resources as required by PacifiCare for
headcount analysis.
. Continuously implemented process improvements as identified. This
included the daily operations of the team (workflow strategies), after-
hours coverage (pager rotations, etc.), scheduling of off-shore team
members, and training/mentoring strategies.
. Managed any and all team escalations.
. Managed direct reports monitoring performance, conducting performance
reviews, and taking corrective action as required. Provided coaching
and counseling as needed.
Principal Consultant (2002-2005)
Member of Keane IT Development Services Group providing technical
consulting and support to the Keane development staff, which consisted of
developers, analysts, and Oracle DBAs.
. Project lead for code development and maintenance in the building of a
central CVS Repository (UNIX and Windows GUI).
. Developed and built the CVS Repository, wrote all associated
documentation, and provided end-user training.
. Provided all the systems troubleshooting on VAX/VMS and Windows
systems.
. Program Manager for "Keane India" infrastructure requirements.
Coordinated training of resources and implemented process changes for
India engagements in support activities.
. Managed system resources for the development organization.
. Managed and supported the CITRIX environment.
Digital Equipment Corp / Compaq - Colorado Springs, Colorado 1986 - 2002
Sr. Software Consultant I, II
Senior technical member of Digital's Customer Support Center, overseeing
and providing technical support to a worldwide customer base on VMS
operating systems and layered products.
. Responsible for MCI client account ($23 million account annually) as
Technical Account Manager (TAM).
. Provided mission-critical support for MCI's Production systems and
Development shops
. Interfaced directly with MCI high-level management and their
development teams.
. Hosted customer visits to the Support Center and delivered
presentations on service offerings, missions, operations, and
capabilities.
. Consultant duties included developing service offerings and business
operational strategies, management of daily operations, specialist
training and evaluation, and recruiting.
. Managed customer-issue escalations and properly set client
expectations on problem resolution approach, time to repair, and
system down time.
. Acted as Project Manager for the design, development, testing, and
integration of a new global Call Handling System which would allow for
specialists worldwide to deliver service. Hosted associated
architecture reviews with developers, specialists, and other
stakeholders.
Hughes Aircraft/Denver Engineering Labs - Englewood, Colorado 1985 - 1986
Member of Technical Staff II
Member of development group for MMI (Man Machine Interface) project.
. Designed and developed software using ADA language on VMS.
. Interfaced with vendors and internal contacts regarding the
acquisition and availability of equipment and software.
. Responsible for evaluating and analyzing Data Center Layout and
Operations in support of submitting associated bids and floor plans.
. Consultant to the team for all VMS technical related issues.
Digital Equipment Corp. - Colorado Springs, Colorado 1981 - 1985
Technical Support Specialist - Corporate Engineering Operations
Supported VAX/VMS and all associated layered products within Digital's
Customer Support Center.
. Served as technical lead in I/O subsystems and language support.
. Proposed and implemented a storage subsystems support team to support
StorageWorks (primarily SCSI) technology on multiple operating systems
(focus on VMS).
. Worked directly with vendors such as Seagate, Quantum, Storage Tek,
and others to isolate and correct any issues related to the system
and/or storage device(s).
. Received multiple excellence awards for superior performance.
. Transferred to, and responsible for, Second-level Support in the
Massachusetts Corporate Operations VAX/VMS Technical Support Group.
This group served as the interface between the Support Centers and
Product Engineering.
Sperry Univac/ Defense Systems - Eagan, MN & Cheltenham, Maryland 1977 -
1981
Programmer Scientific
Sr. Developer/Programmer on the Naval Modular Automated Communication
System (NAVMACS) project.
. Designed and developed both OS and application software based on
AN/UYK20 systems - this was the on-board Naval message processing
system.
. Developed I/O interface modules, device drivers, memory management
modules, and message queuing.
. Performed implementation tasks primarily done in low-level assembly
language and CMS-2M
. Designed, conducted customer reviews, implementations, and on-site
testing in the NAVMACS test facility in Cheltenham, Maryland.
. Developed on-line confidence test procedures and diagnostics. All work
done under government security clearance near Washington, D.C.
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