Quality Assurance Engineer
Resume:
Chappelle Cummings
Huntsville, AL *****
abh8fl@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Telecommunications specialist seeking a position involving Telephony
Management, Quality Assurance and System Testing. Background in Nortel DMS
central office equipment and Nortel SL100, Meridian 1 PBX equipment.
Certified Nortel System Quality Evaluator on Meridian equipment
specializing in power, grounding, installation and maintenance. Utilizes
strong organization and judgment skills to coordinate, research and solve a
wide range of issues. Work effectively and diplomatically with others,
resulting in positive work relationships that foster increased
productivity. Team oriented, customer focused and able to obtain and
maintain a security clearance.
PROFESSIONAL EXPERIENCE
Quality/Deployment Engineer - Nortel, Richardson, TX
8/2005 - 6/2009
Duties: Perform Quality System evaluations on installation and maintenance
of Meridian-1 PBX's, Option 11 thru Option 81c, CS1K including the
verification of AC power and grounding by measuring voltage in the AC
service panel and equipment frames. Evaluated DC Power plant, DC
rectifiers installation, Operation and Maintenance. Reviewed system
operation and system software system patches and diagnostics. Provided
training to Distributor Installation and Maintenance personnel. Report
writing with recommendations for corrective actions. Worked with critical
customers that included open tickets, formal and executive complaints.
Provided technical input to the responsible organizations regarding product
performance and risk assessment. Used the following tools: True RMS
digital multi-meter, Clamp-on AC/DC RMS current probe, Digital camera,
laptop computer for maintenance terminal, ( NEC ) National Electrical Code
manual and Web access to the Nortel PEP library. Performed site surveys
for telecom system equipment. Also 100% travel to customer sites located
in North America, Canada and Mexico. Provided technical assistance
troubleshooting power issues. Verified outside plant cabling and line
protection. Ensured customer sign off ( SOW ) statement of work
documentation. Nortel certified System Quality Evaluator. ( Meridian -1 ).
Received numerous customer satisfaction surveys that exceeded objectives.
Submitted all required expense vouchers and credit card payments within
stated time parameters. Team oriented, customer focused and able to obtain
and maintain a security clearance.
R&D Switch Engineer - Nortel /Tek Systems, Richardson, TX 1/2004 -
8/2005
Duties: Diagnosed and performed corrective and preventative maintenance on
Digital Multiplex Switch ( DMS 250 ). Testing and troubleshooting of the
entire DMS 250 CO equipment in the Nortel Lab. Scope of troubleshooting was
testing ENET cabinets, DPCC cabinets, IOC's and SCC switches. Booting the
switch to the load, allocating the DDU disks. Monitored Alarms and cleared
alarms. Also ran diagnostic testing on the core, network, peripheral
equipment and as well span testing. Worked on the DSX frame wire wrapping
and reading specs as needed. Worked Installation of lab, install cable
rack, set equipment frames, install power cables. Diagnosed installation,
connection problems and performed Daily images. Ensured customer
satisfaction through quality and on-time problem solving. Verified and
inventoried physical location (configuration) of assigned system circuit
cards.
Customer Quality Engineer - EvaluComm Sys Services, Garland, TX 10/2001
- 08/2005
Duties: Owned and operated ( Small Business ) EvaluComm System Services,
Which Provided ( QSE ) Quality System Evaluations for Nortel Meridian 1
equipment ( PBX ). Provided power quality analysis and consultant for
flood, fire, electrical and lightning damaged systems inspections. Provided
( QSE ) Quality System Evaluations. Verified Logic Return conductors were
installed between the common ground bus in the rectifier control and
distribution panel to the Logic Return terminal of each power distribution
unit. Verified the battery cells are floated at the manufacturer's
recommended voltage. Presented a written Audit report on all discrepancies
found on site with written recommendations for corrective actions. As
owner, I was responsible for Project Management, contract negotiating,
verifying purchase orders, planning, scheduling and travel.
Customer Quality Engineer - Nortel - Richardson, TX
6/1990 - 10/2001
Duties: Developed, Implemented and administer Field Quality Assurance and
Distributor Quality Auditor Partnership Program. Provided auditor training
to Nortel Distributors personnel for installations, power and grounding
requirements. Participated in the Nortel Field Quest programs for new and
existing products for production readiness, performance and reliability.
Developed and implemented procedures for the Distributor Auditor
Qualification program. Performed site Audits/Evaluations on PBX systems
for critical customer sites. And followed up with a written report and
conference call for corrective actions. Reviewed technical documentation (
NTP's ) for accuracy and Compliance of ISO 9000. Conducted Power and
Grounding classes for Nortel Distributors. Provided prompt and courteous
technical support to numerous customer organizations. Participated in
reviews, development and recommendations improvements for the Quality
System Evaluation checklist and procedures. Monitor and review customer's
technicians for quality and accuracy during Auditor training.
Equipment Engineer - Nortel - Richardson, TX 6/1988
- 6/1990
Duties: Analyze customer job requirements and provisioning Nortel
equipment, cabling, installation specifications, drawings and database
records. Developed and maintained job engineering documentation for field
engineers, insuring accuracy throughout the entire engineering,
manufacturing and I&C ( Installation & Commissioning ) process. Entire
process focused on Quality Assurance policies and procedures. Provided
engineering support to new and changed product introduction.
Field Service Technician - Nortel - Richardson, TX
6/1985 - 6/1988
Duties: Test and troubleshoot Central Office equipment DMS 250, PBX SL-100,
MTX Cellular switches. Travel nationwide ( 100% travel ) to test and
troubleshoot hardware/software and install cabling, wire wrapping at MDF.
Verified power cabling with documentation ( 1071 specs ), installed patch
cords using documentation. Establish communication with the customer
providing updates on the project and ensuring customer satisfaction.
Compile job acceptance documentation/test results for customer job
acceptance sign off.
Manufacturing System Test Technician - Nortel - Richardson, TX
6/1982 - 6/1985
Duties: Provided final staging and testing of DMS 250/SL100 and Danray
products. Test and troubleshoot all hardware and software issues. Provided
technical input to the responsible organizations regarding product
readiness and reliability. Ensured product quality related issues were in
compliance with Nortel's quality standards. Document and track process,
quality, hardware, software and documentation issue. Provide technical
direction assistance to other staff members.
ADDITIONAL TRAINING
CS1K Rls 22 Tech Transfer, Option 81 Upgrade/Pilot, Power & Environmental
for Electronics Installations, Effective Presentation Skills, RO Associates
advanced Power Quality, Common Channel Signaling, Transtector Systems
Environmental Protection, DMS-MTX Cell Site Controller Maintenance,
Meridian -1 Installation & Maintenance, Counselor Relations, DMS 250
Commissioning, CTSS 4000 Maintenance, DMS/SL100 Traffic Administration,
CTSS 1000 Technical Maintenance, DMS-MTX
Maintenance, Continuous Improvement Program, X11 Feature Administration,
AEA Job Skills for Lead Personnel, PowerPoint, Excel Word, Filemaker Pro,
Effective Written Communication, Periphonics VPS/is Hardware Overview,
Computer Service Technician.
AWARDS
Award of Merit for Quality.
Nominated for President's Award of Excellence (Quality).
Nominated for the ACE Award.
References Available on Request
Contact this candidate