Customer Service Sales

JILL FILKINS

W***** ***th Avenue • River Falls, Wisconsin 54022

715-***-**** (H) • 715-***-**** (C) • *******@***.***

OBJECTIVE

Collaborative and award-winning leader with extensive experience driving success for world-class

companies. Widely recognized as a dedicated leader and trusted mentor with an impeccable work ethic and

outstanding interpersonal skills. Seeking position challenging varied skill set with growth potential.

Sales • Customer Service • Office Administration • Life/P&C Insurance

Project Management • Regulatory Compliance • Payroll Management • On-Boarding & Orientation

Training & Development • Performance Reviews • Talent Management

PROFESSIONAL EXPERIENCE

COUNTRY FINANCIAL, Woodbury, Minnesota • 2009 to Present

Financial Representative, Agency Office Assistant

Fully licensed insurance agent providing insurance and financial solutions to clients.

• Provide support and production assistance to agency manager and 14 agents within the agency.

• Provide timely client service including needs analysis, policy quotes, inquiries, policy changes and

claims assistance.

• Sales of Insurance (Life, Long Term Care, Disability, Property/Casualty) through comprehensive reviews

and plans to protect clients financial futures for individuals and small businesses.

TARGET, Hastings, Minnesota • 2000 to 2009

Executive Team Leader

Orchestrated leadership across areas including human resources, guest service, sales, and logistics,

leading up to 12 supervisors in stores with up to 800 employees. Facilitated daily team huddles, ensuring

brand integrity through operations leadership. Directed payroll management, staffing, coaching, corrective

action, and merit review activities while concurrently managing store operations.

• Versatile skill base includes succession planning, hiring projections, interviewing, multi-generational

workforce development, retention strategies, performance reviews, leadership development, and conflict

resolution.

• Seamlessly transitioned Cottage Grove store through remodeling project, minimizing guest, sales and

payroll impacts and earning Group Leader acknowledgement for success.

• Cut turnover by 33%, identifying optimal staff placement and strengthening on-boarding process.

• Triggered compliance improvement from 25% to less than 5%, proactively collaborating with staff and

management and elevating awareness.

• Established mid-management contribution meetings, expanding recognition programs and deployed

throughout district as talent management best practice.

• Won numerous awards including peer-selected Best Team Player for 3 years and Outstanding

Leadership Award for delivering key leadership in absence of Store Team Leader.

.

HOMECOMINGS FINANCIAL NETWORK, South Saint Paul, Minnesota • 1999 to 2000

Collections Representative

Proactively counseled consumers on debt repayment strategies. Developed insightful payment plans while

outlining overall debt obligations.

• Cultivated respectful relationships with debtors while consistently meeting collection targets.

JILL FILKINS • Page 2 • *******@***.***

SAINT CROIX COUNTY JAIL, Hudson, Wisconsin • 1995 to 1999

Bookkeeper

Managed Inmate Trust and Huber accounts, serving as Jail Captain administrative assistant. Improved

programs and systems, consistently managing key development projects. Generated data for auditors and

management team.

• Instituted medical co-pay plan system, evaluating programs on monthly basis.

• Instrumental to development of next-generation Jail software, collaborating with programmers.

• Expanded role from new clerk position to bookkeeper role, outlining improvement areas and seeking

challenging projects and growth opportunities in union environment.

FORMAL EDUCATION

Bachelor of Science, Business Administration • 1999: Northwestern College, Saint Paul, Minnesota

LICENSES

Insurance Licenses • 2009: Property Casualty • Accident & Health Life • Variable Life/Variable Annuity

Securities Licenses • 2009: 6 & 63

PROFESSIONAL DEVELOPMENT

Target Business College • 2000: Conflict Management • Creating IDPs • Interviewing • Writing

Performance Reviews • Appreciating Differences • Coaching and Corrective Action • Leading in a

Harassment Free Environment

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