Manager Management

John C. Welsh

*** **** ****** **.

La Vergne, TN 37086

615-***-**** c.

abh8fb@r.postjobfree.com

Experience: 20 years of quality customer services in the field of

Collections and data management. With over ten years experience

in collections, and a demonstrated ability to grow job

responsibilities and company commitment in line with business

growth and expansion.

Career

Collections Manager

Capital Accounts

November 2009 to Present

Franklin, TN

. Subject matter expert on all collection related issues/projects

. Design and implement a training program for collectors

. Implement new procedures based on changing FDCPA

. 7 FTE as direct reports

Career

Collections Manager

Buffaloe and Associates

April 2007 to November 2009

Nashville, TN

. Dialer management campaign development

. Act as subject matter expert on all dialer and collection related

issues/projects

. Address and resolve all collection related concerns and issues

. Implement new procedures based on changing FDCPA decisions

. 12 FTE as direct reports

. Review and analyze all dialer and Collection related reporting for

the purpose of increasing productivity and efficiency

. Interactive communications with all levels of management and

attorneys within the office

Collections Manager Personal Finance Company

September 2006 to March 2007 Olympia Fields, IL

. Develop and improve the standards of collections

. Branch office and attorney liaison

. Account transfer and collections

. Payment posting

. AP/AR processing

Collections Buffaloe and Associates

February 2006 to September 2006 Nashville, TN

. Collections on various types of accounts (i.e credit cards,

hospital accounts, BMI contracts)

Collections

Iasis Healthcare

July 2005 to December 2005 Brentwood, TN

. Direct collections of hospital accounts; primarily large balance

. Negotiation of settlements on large balance accounts

Collections

Buffaloe and Associates

February 2005 to July 2005 Nashville,

TN

. Collections on various types of accounts (i.e credit cards,

hospital accounts, BMI contracts)

Collections

Ingram & Associates

November 2003 to February 2005 Brentwood, TN

. Third party medical collections

. Worked with management to implement a litigation process

Collections Manager CheckVelocity, Inc.

January 2003 to November 2003

Nashville, TN

. Creation and implementation of the collections department

. Composition of collection letters

. Implementation and oversight of collections

. Monthly status reports

. Payment posting

Skiptracer

Professional Account Services Inc.

January 2000 to December 2002 Brentwood, TN

. Creation and implementation of Skiptracing division

. Discount negotiations on credit reports

. Setting division procedures and training new employees

. Continual Skiptrace product research and program evaluations

. Oversaw updating of inventory and accounts

Education

University of Phoenix Nashville TN

2003-2009 BS Business

Management

Aquinas College

2003. Nashville TN

Quality Education System Electronic Data Systems

1991. Milwaukee, WI

Electronic Technology ITT Technical Institute

1983-1984 Indianapolis, IN

Additional Education

American Collectors Association Certified

HIPPA Certified

References Available upon request

Contact this candidate