Customer Service Representative

Jermaine Gilbert Thompson

**** *** ******

Oberlin, PA 17113

Mobile: 717-***-****

Email: abh8en@r.postjobfree.com

EDUCATION

ITT Technical Institute

Harrisburg, PA

Associate Degree - 3/2011

Major: CNS - Computer Networking Systems

GPA: 3.75 out of 4.0

Wesley College

Dover Air Force Base, DE

Some College Coursework Completed

Major: Business Administration

GPA: 3.2 out of 4

WORK

EXPERIENCE

HD Supply (Crown Bolt) 6/2006 - Present

Carlisle, PA

Warehouse Assoc. II

• Load and unload trucks.

• Utilize a Radio Frequency (RF) Gun to input information.

• Move supplies, parts and components to and from receiving, shipping and storage

areas.

• Pack and unpack boxes, cartons, crates, etc.

• Receive and examine incoming shipments.

• Analyze and record discrepancies.

• Verify information against invoices, orders, etc.

Adecco 12/2002 - 6/2006

Harrisburg, PA

Material Handler/Warehouse Labor

• Loaded and unloaded trucks.

• Operated Material Handling Equipment.

• Physically inspected items to verify the items kind, count and condition

• Validated the product was correct per the shipment packing list.

• Entered the correct product information into database.

• Printed out the correct invoices per information entered in the receiving department’s

database.

• Utilized Radio Frequency (RF) Gun to scan the location for specific products.

Verizon Wireless 6/2000 - 12/2002

Harrisburg, PA

Customer Service Representative

• Provided the very best service means.

• Handled numerous calls.

• Resolved any discrepancies in reference to billing or account.

• Assisted customers with obtaining the best service plan pertaining to their talk-time

and other wireless needs.

• Addressed technical issues about our products.

• Processed documentation based upon customer requests.

• Educated customers in reference to pricing of phones, accessories, and various

service plans.

• Communicated with various departments within Verizon Wireless to resolve certain

issues that could not be resolved solely within the customer service department.

• Performed general office duties.

JOB RELATED Served 1 year and 5 months while in the United States Air Force as

TRAINING Inventory Management Apprentice

ADDITIONAL SPECIAL SKILLS

INFORMATION Software packages: Windows ME, Microsoft Word, PowerPoint,

and Excel.

Database Systems: CBIS & Vision Billing System

Office Machines: Computers, copiers and fax machine

Military Training: Lackland AFB Tech School, San Antonio, TX-

Logistics training for Supply

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