Customer Service Sales
Resume:
Ashley Powell
**** ******** ***** ***********@*****.*** Cell: 850-***-****
Pensacola, FL 32514
Dedicated customer service associate with 3+ years of experience in “big box” retail.
Areas of Expertise
Customer Service Customer Satisfaction Multi Department
Complaint Handling & Enhancement Training
Resolution Front End Experience Installation Office
Retail Experience
Special Order Fulfillment
Professional Experience
Sake Cafe Pensacola, FL 9/07 to 4/20/10
Wait Staff, 4/10 to present
Consistently increasing the guests dining experience.
Promote drink specials
Alertness to customers needs and a quick response with on time
completion of side jobs.
Multitasking efficient as a Solo and Team Player
Lowe’s Pace, FL / Pensacola, FL
Customer Service Associate, 10/09 to present
Installed Sales Cooridinator, 8/08 to 10/09
Cashier, 9/07 to 8/08
Promoted to Installed Sales Coordinator position after noted for excellent customer service,
furthering knowledge of Lowe’s policies and procedures and gaining extensive experience of
the Production Office. After completing Entry Management Training, moved to the sales floor
Paint Department to gain further product knowledge and product based sales. Moved to the
position of Windows and Walls Associate after noted sales experience with Special Orders and
Installation Services.
Production Office following duties: scheduling with customers and contractors for prompt
service, customer care,ettiquette in person or on the telephone, and other office duties such
as paying bills, filing, faxing, and accurate computer notes.
Guided other associates to successful experience in sales and documentation.
Exemplified the “WOW” customer service delivery for which Lowe’s is nationally renowned
in all interactions with customers.
Thorough understanding of plannograms and product placement.
Consistently receiving Customer Compliments on the Lowe’s Customer Care Line.
Worked in the number one Installed Sales Office in the Nation for one quarter. Increased the
Production Office Customer Satisfaction Score the first and second quarters after transfering
stores.
Elevated sales in the Home Décor Department.
Guided other associates to successful experience in sales and documentation.
Exemplified the “WOW” customer service delivery for which Lowe’s is nationally renowned
in all interactions with customers.
Thorough understanding of plannograms and product placement.
Installed Sales Certified
Entry Management Training Certified
Salary: $12.00
JCPenney’s Beaver, PA 11/06 to 6/07
Customer Service Associate, 11/06 to 6/07
Education and Training
Pensacola Junior College Pensacola, Florida 8/10 to present
Major: Biology
BEAVER COUNTY COMMUNITY COLLEGE Beaver, Pennsylvania
9/06 to 6/07
Major: Undecided
Earned 13 Credits
Personal Referances
Keith Quackenbush Installed Sales Manager, Lowe’s
Ron Kaatz Zone Manager, Lowe’s
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