Customer Service Manager

Arlene Clanton

**** *** ****** **

San Antonio, TX 78219 Cell: 210-***-****

abh8cw@r.postjobfree.com Hm: 210-***-****

SUMMARY OF QUALIFICATIONS

Extensive multi-tasking, organizational, and customer service skills

Proficient in problem solving and handling adverse conditions.

Experienced in management (10+yrs) and/or workforce team environment

Versatile computer skills (Associate’s Degree): Word, WordPerfect, Excel, Access, PowerPoint,

Desktop Publishing, Customized Bookkeeping. Operate 10-Key by touch

EXPERIENCE

Telephone Operator (1998-Current) AT&T, 4119 Broadway, San Antonio, TX 78209

Customer Service for National Directory Information.

Assist call-in customer’s to obtain directory assistance for LAN line listings (first

5 yrs), then assisting with wireless customer directory assistance (past 7 yrs.)

210-***-**** - Juanita Hemphill Mgr.

Store Manager (1990-1998) RaceTrac Petroleum, Inc ., Port Arthur, TX 77642

Supervise workforce of 6-8 employees; motivating, preparing work schedules,

overseeing tasks. Daily accounting summaries, stock ordering and displaying, and

routine managerial skills. 409-***-**** - Dee Collins Mgr.

Service Coordinator (1983-1990) Austin Lee Oldsmobile . Orange, TX 77632

Catalog and coordinate customers service work orders and warranty service

agreements. Assisting customers by phone or at customer service desk.

Processes work orders and collect payments for service work on completion.

Daily accounting summaries, filing, coordinating work tasks for service and body

shop managers

Teller (1979-1990) 2nd Job; Delta Downs Race Track,Vinton, LA(Part-time 12 hrs wk)

Assisted customers at teller window for mutuals gaming by operating a teller

machine according customer’s request.Tally ending shift totals and submit to

Revenue Office.

Assistant Manager (1975-1979) Eckerds Drug, Orange, TX 77630

Supervise store and 5-7 employees to accomplish a successful franchise

drug/department store.

Merchandise ordering, receiving, and stocking for upkeep of store functions.

Daily accounting, summaries and record keeping.

Hairdresser and Shop Owner (1970-1975) Arlene’s Beauty Salon, Port Arthur, TX 77640

Managed tasks of beauty operator and shop owner

Held operator/owners license of cosmetology from the state of Texas.

EDUCATION

Attended Lamar University, Orange TX; to obtain Associates Degree in Computer Technology

Attended Southeast Texas School of Cosmetology, Orange TX; to obtain Degree of Cosmetology

Had special training for Mutuals Teller Position, Health and Beauty training for a make-up line

Primerica Financial Services; Financial Analysis and Securities Training to obtain Group 1,

Health and Insurance license and Securities licenses.

Contact this candidate