Manager Customer Service

Gary N. Kelley, Jr.

**** ********* ***** . *********, ******** 21703

240-***-**** . abh8bn@r.postjobfree.com

Manager / Inventory Control Specialist

* ***** ** ********** ********** operation of private and public sector

golfing organizations through outstanding management and merchandising

expertise. Accomplished and flexible manager and inventory control

specialist with proven ability to guide golf merchandising operations

through effective purchasing; staff supervision; and administrative support

such as scheduling, payroll, cash control, and process tracking.

Collaborative communicator, negotiator, and leader with talent for

interacting effectively with customers, colleagues, and suppliers and

building motivated teams.

CORE COMPETENCIES

Operations Management . Inventory Control . Staff Supervision / Leadership

. Golfing Expertise

Quality Customer Support . Employee Scheduling / Payroll . Troubleshooting

/ Problem Solving

Opening / Closing Computer Systems . Vendor / Supplier Relations . Quick

Learning

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER / MERCHANDISER, Sligo Creek, Rattlewood and Northwest

Golf Courses, Montgomery County Revenue Authority, Montgomery County,

Maryland . 2007-Present

Charged with managing merchandising operations for 2 public golf courses.

Oversee inventory control including planning, forecasting, purchasing, and

stocking of golf-related products. Performed weekly, monthly, and random

inventory checks, facilitating price changes and monitor / control for

theft and spoilage. Supervise, train, and mentor staff on all store

procedures including opening / closing computer system. Oversee handling of

cash and interface with customers to ensure high quality service and

support.

. Optimized merchandising operations for County Revenue Authority by

effectively guiding 2 store locations including inventory control and

scheduling / payroll for 30-40 employees.

ASSISTANT MANAGER / MERCHANDISER, Westwinds, Glade Valley, and Bear Creek

Golf Clubs, Troon Golf Company, Frederick and Carroll Counties, Maryland .

2001-2007

Managed merchandising operations for 3 privately-owned golf clubs including

purchasing plan oversight, inventory checks, and daily cash handling.

Purchased inventory from major brand name companies and providing high

quality customer service. Supervised and trained staff including procedures

for opening / closing computer system.

. Recognized for outstanding service by being name "Staffer-of-the-Month"

and receiving acknowledgement for "Best Increase in Cost of Sales"

companywide in 2002.

VOLUNTEER EXPERIENCE

HEAD VARSITY GOLF COACH, Frederick High School . 2002-Present - Organize

and conduct practices, matches, and events for 20 golfers. Monitor team's

finances and complete yearly tracking and reporting. Supervise assistant

coaches, monitoring performance.

COORDINATOR, Cancer Benefit Concert . 2004 - Generated $6K+ for Multiple

Myeloma Cancer Foundation and Shady Grove Stroke Rehab Center. Oversaw all

donations throughout community, including food and beverage, and guided

planning and booking for benefit concert.

EDUCATION

Associate Degree in Management and Merchandising

San Diego Golf & Business College

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