DENISE L. PADDOCK, CIC

**** ******* ****. ****** 504-***-****

New Orleans, LA 70124 Email abh8bc@r.postjobfree.com

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With over twenty years of experience in the insurance field in transforming

raw data into a polished presentation complete with key elements --

spreadsheets, detailed underwriting "punch lists", specifications, I am

also adept at training assistants and in interpreting management

instructions. I have developed a great rapport with many clients and

underwriters.

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3 KEY accomplishments

. For over 10 years, I managed a portfolio of over 20 accounts, several

of which were complex, multi-layered or quota share commercial

property accounts including international programs.

. During difficult markets, I have won several accounts, due to

diligence and expert broking skills, resulting in not only winning the

account, but also winning the good will of all parties.

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2 Experience and SELECTED achievements

Global Special Risks / Maclean, Oddy, & Associates

New Orleans, LA 1985 - Present

Commercial Property - Account Manager 1997-Current

Coordinated a project to transition to a new policy processing and

accounting computer program, ensuring that colleagues provided needed

data.

. Ensured that my 20+ account portfolio was administered accurately and

in accordance with company policies and procedures and was kept up to

date at all times

. Managed the marketing of accounts as well as updating market records

as needed.

. Gained knowledge of a variety of property and equipment accounts

including utilities (municipalities, waste-to-energy), construction

risks, rig physical damage, platforms, contractor's equipment.

. Skillfully corresponded with both our clients and underwriters as well

as office personnel

. Successfully trained and advised assistants

. Resolved areas of technical difficulty identified within the team or

arising from clients

. Created manuscript policies and reviewed policies

. Coordinated policy audits

Technical Specialist 1989-1997

Executive Secretary 1985-1989

Texaco Inc. New Orleans, LA 1980 - 1985

Departmental Secretary

Various 1976 - 1980

Secretary (Including bilingual Spanish/English)

Continued...

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3 Education & Professional Development

Fluent in Spanish

Continuing - 24 hours every two years as required by State of

Louisiana

CIC (Certified Insurance Counselor) designation 12/2006

Surplus Lines Brokers License - Louisiana 10/2002

CISR (Certified Insurance Service Representative) designation 02/1998

Certificate of Completion - Ocean Marine and Inland Marine 05/1993

Insurance Institute of America Program in General Insurance

(completed three courses) 12/1991

Property and Casualty Agents Resident License - Louisiana 07/1990

University of New Orleans, New Orleans, LA

. B.A., Liberal Arts 05/1976

. Member, Alpha Theta Epsilon Honor Society (1973)

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