Customer Service Manager
Resume:
C had M.
J enkins
***** *. ********* ***** ****, NV 89511 **************@*********.*** 775-***-**** H (775)233-
O bjective_____________________________________________________________________________________________________________
I bring extensive experience and expertise in building employee and leadership operational development and communications
systems. I will establish a comprehensive and quali ty centric t raining program by fi rst setting up an organized and simply
p repared information, communication, and contingency systems. I am eager to implement these successful standards as par t
of your team.
H ighlight of Qualifications
• 11 years experience in managing team development and administration in the corporate market.
• Communication planning and execution (wri ting, speaking, and community relations, Bilingual English-Spanish).
P ublic Relations, In ter-corporate relations with domestic and In ternational customers.
• Experienced in finding and recruiting management and employees who bring recognized talents and expertise to
b uild a successful company.
• Adept at cultivating strong relationships and equitable pricing with customers, and vendors, across all
organizational levels.
• Program design and implementation to improve customer service, and company efficiencies (Budgets, HR, vendor
relations, and employee achievement recognition programs).
• Skilled in working with:
- Windows based operating systems (98-XP)
- M icrosoft Office (Word, Excel, Access)
- Corel Draw, Photoshop, and Adobe I l lustrator
- Manager Assist, W.M.S., Barcode, ISO
- Peachtree, Quickbooks accounting and inventory systems
- Fleet GPS, On board delivery point computer software
Experience
10 /2002 - Present O n Target Xpress, I nc. Reno, Nevada D i rector of Operations
- Operations Management:
Chad Jenkins Page 1
• Established and directed inbound /outbound management centers and fleets of t rucks/vans in states of Nevada,
California, Washington, Oregon, Idaho, Montana, Wyoming, New Mexico, and Texas. Oversight and development of hub
managers, regional managers, controller, supervisors, and all H.R. functions including accounting standards, selection
p rogram, improvement indexes, Healthcare benefits, labor relations, etc.
• Grew from 8 routes in 2002 to 153 routes in 2008 due to the dedication of 180 wonderful employees. Profitability
exceeded 68% growth over the eight year period.
• Improved compliance requirements after September 11th to exceed national standards for local, state, and federal
agencies. D.O.T., California and New Mexico special authorizations, OSHA, TSA, Homeland Federal Security,
general safety compliance and t raining. Hazmat, MSDS, and At-r isk delivery t raining and implementation.
• Developed a company reputation for high level of expertise and customer service throughout the industry. We
received (2) Gold awards for company excellence with domestic and international customers from DHL Wordwide.
We received (3) employee excellence awards from Airborne Express Inc.
• Organized the development and implemented a human resources program to encourage leadership, ongoing t raining,
a nd responsibility among employees. Negotiated labor relations elections and conducted investigations with local
u nion offices.
- Sales and Customer relations:
• Signed significant new business in excess of $17 million per year.
• P.R. spokesman to customers, shareholders, vendors, and contracted domestic and In ternational partners.
• Di rectly involved as l iaison and negotiations with worldwide contracting customers such as DH L International,
A mazon, and Dell.
• Created a system of information f low, logistics, customer service, and company infrastructure to fulfill commitments
consistently.
• Established a reputation of accomplishing what other companies could not. This was a key to our growth.
Work H istory:
9 /1995 - 2002 Brown Cow Creamery-I ndependent Contractor for Model Dai ry (Dean Foods) General
M anager
The position is working in the dairy processing and distribution field. As general manager I was able to learn and grow in
p roduct distribution. Due to the fact that the manner of dairy delivery had not changed for over 50 years, I was given the
opportuni ty to modernize the system through a database program called FoxPro. This allowed drivers to query and
s tandardize orders quickly and easily. Customer service, inventory control, and A/R, improved through this effort. The
company grew from one route to four within these years.
03/1993-1995 Washoe Medical Center Pharmacy Tech and bulk Production Specialist
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I n addition to working in the team as a Pharmacy Tech, I was given the task of overseeing the process of bulk production of
a ntibiotics and other IV applications. I was involved in assisting with clinical t r ials and distribution of medications per
P harmacist instructions.
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08/1990-5/1995 Spiegel I nc. / Eddie Bauer I nc. T raining Manager English/Spanish
I was able to execute the training and development of all call center employees in software applications, customer service, and
t eam building. Our team was instrumental in the development of the Spiegel “Train the Trainer” and employee recognition
p rograms that were used company wide. We also helped design the “Customer Insight” promotions.
E ducation:
• University Of Nevada - Reno
- Human Sciences (Health Business Administration) - Major
- Spanish Language Arts, English– M inor
• Leadership Essentials (2001), Leadership based management (2002), Organizational Leadership(2007), Train the
T rainer (2007), Certifications
• State of Nevada
-In terpreter Certificate
I was able to volunteer time as a teacher and interpreter for various local agencies (Washoe Medical Center, TMCC language
classes for immigrants, Vargas and Barlett Law Fi rm.)
References:
P rofessional: Personal:
Rick Lounsbury - DHL Sales Regional MGR George M. Keele - Attorney
Shirley Rodgers - Commercial Lending V.P. Derek Albee – Model Dairy
Nevada State Bank 775-***-**** 775-***-****
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Chad Jenkins Page 2
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