Manager Customer Service
Resume:
Joan K. DiCampli
Rehoboth Beach, DE 19971
To Whom It May Concern:
I am writing in response to your open position. I believe that given my
experience I am well suited to the position. As my resume indicates, I have
more than 20 years experience in Business Administration and Operations in
the corporate environment. I am well versed in multi-tasking and have been
very successful in bringing projects to completion on time and within
projected costs. I am proficient in Microsoft Works, Power Point, Project
and Access as well as CSPR, Open Plan and other project-related software.
In the course of my career I have been instrumental in formulating and
ensuring compliance with Policies and Procedures and workplace ethics. I
adapt very well to new positions with added responsibilities. I also have
considerable experience interacting with CEOs, executives, peers, coworkers
and customers.
I hope you will find my qualifications of interest and I look forward to
discussing the position and my experience in more detail.
Sincerely,
Joan K. DiCampli
Enc.
Joan K. DiCampli
21150 Bald Eagle Road
Rehoboth Beach, DE 19971
************@*******.***
Objective: Seeking a challenging position wherein my skills and experience
can be applied to a wide range of responsibilities requiring personal
initiative, self-motivation, and decision-making, and which will allow me
to make a lasting contribution to the organization.
Experience:
March 2010 - September 2010
BooksandCoffee . 123 Dickenson Avenue Dewey Beach, DE 199717
Assistant Manager
Scheduling Staff
Accounts receivable and payable
Purchasing
Inventory Management
Customer Service
November 2008-January 2010
Pats Aircraft LLC . 21476 Cedar Creek Avenue, Georgetown, DE 19947
Program Scheduler/Risk Analyst:
Plan the forecasts of projects
Scheduling of 757 and 737 Tanks
Execute project plans in detailed project schedules
Integrate project schedules with other companies and IPTs
Maintain program schedules by developing detailed metrics and providing
weekly reports on task updates
Develop high-level T2 Charts for programs
Manage weekly meetings to assess any risks to project schedules
Collaborate with the Manufacturing Department to ensure timely delivery of
product
April 1996-May 2008
Boeing .
Integrated Scheduling Specialist (September 2001-November 2008)
Provided and maintained summary Milestones professional schedules
Provided IPT MGMT with weekly schedule updates, recovery planning, and
proactive use of the schedule look-ahead reports
Developed IPT team and integrated cost/schedule plans
Monitored compliance and created metrics for each IPT
Interacted with Engineers, Planners, Buyers and Manufacturing Shop to build
schedules
Staff Analyst (April 1999-September 2001)
Directed activities of Facilities Department, coordinating moves for 400+
employees
Processed and oversaw subcontractors and interacted with vendors to
coordinate
weekly activity and overtime reports
Purchased office award and recognition items such as pins and plaques from
various vendors
Developed and maintained organization charts
Administrative Assistant to Public Relations Senior Manager (May 1998-March
1999)
Validated monthly invoices for payment
Responded to all written and telephone requests for product information
Scheduled appointments and maintained senior manager's calendar
Planned events and managed presence at trade shows
Prepared and processed TERs, BERs and TAs
Controlled telephone and personal access to executives by greeting callers
and visitors
Maintained positive relationships with all customers
Office Assistant (May 1997-April 1998)
Maintained V-22 Program Training
Coordinated all facilities requests
Maintained Tier 5 Program
Purchased office supplies for the group
2002-2005
Pentech Infusion .
Business Analyst (Part-time)
Planned the forecast of projects
Executed projects
Identified risks
Established performance metrics
Prepared weekly reports measuring progress against schedules and metrics
April 1996-April 1997
Robert Wood Photography .
Office Manager (April 1996-April 1997)
Controlled all aspects of the office
Purchased cameras, film, and products from various vendors
August 1993-March 1996
Professional Land Transfer .
Scheduled settlements and refinancing
Prepared deeds and titles
Ordered office supplies
Skills:
Proficient in Microsoft Project, Access, Excel, Power Point and Works
Experienced in IPAS, CASPER, MR&P, CPES and Open Plan DOS
Education:
Graduated Ridley Senior High School, 1983
Business Administration coursework through Strayer University
On the job training throughout career
References Upon Request
Contact this candidate