Customer Service Sales

Experience

Cafe Lead, Barnes and Noble, Center Valley July 2009 to Sept 2010

Supervise cafe and staff by delegating tasks effectively, making quick

problem solving decisions, and motivating cafe team members to work to the

best of their abilities.

Train and communicate to all staff any changes to daily operation or new

product procedure.

Set and uphold customer service, sales, and food and drink serving

standards to all members of cafe team.

Assign and oversee completion of cleaning tasks, ensuring the cafe looks

presentable at all times.

Responsible for implementing and overseeing upselling practices and

promoting limited-time offers.

Box Office Sales Associate, Arden Theatre Company, Philadelphia March to

June 2009

Promoted subscriptions, raffles, next season's show lineup and limited time

offers during intermission and over the phone.

Operated the box office ticket selling computer software, completed phone

and window customer interactions with enthusiasm and a fine eye for detail.

Photographer, Bishop Photo, Bethlehem April 7 to Present

Responsible for taking quality youth sports photographs, setting up all

photography equipment and readying each child to get their picture taken.

Public Relations and Box Office Intern, Pennsylvania Shakespeare Festival,

Center Valley June to August 2007

Proofread and edited press releases and the fall season newsletter.

Wrote article for Fall Newsletter concerning next season's show selection.

Education

University of Pittsburgh September 2004 to April 2008

B.A. in English Literature. Specialized in American Poetry, Poetry

Writing, and History. Developed strong writing, proofreading,

communication, critical thinking and editing skills.

Goldsmiths College, University of London

January 2007 to June 2007

Studied Abroad, focusing on British History and Theatre.

Pittsburgh Filmmakers September 2007 to April

2008

Studied Black and White Film Photography, developed film and photographs.

Skills

Very proficient with Mac OS X, IX, Microsoft Office, Windows, Photoshop,

Excel, and Powerpoint. Member of Resident Student Association, Disc Jockey

for college radio station WPTS, and member of Pitt Poetry Club.

Volunteered at Animal Rescue League of Western Pennsylvania.

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